Shirley’s Beauty Image

UPDATE:
Groupon refunded me immediately

Thank you for the update @ N. B!
I just re-​filed my claim with the BBB. I hope something can be done about it. I am glad to hear this was sent to the district attorney’s office. I am appalled that she has been allowed to get away with it and even open a new business!
I would be interested in a class action lawsuit.

My first appointment was for a facial that I had scheduled to be 3 days before my wedding. The day before the appointment, they called me to cancel; reason being their girl was not available. Their soonest appointment was a full week later, which was too late. They offered to call me back with a solution but they never did. Very rude and unfriendly customer service.
Fast forward a few months to yesterday, I called to make an appointment. This was a Groupon purchase and it expires March 26^th. The very rude woman said they are booked through April and started harassing me for not calling sooner. I explained to her what happened the first time I tried to come in. I threatened to call Groupon, which I did today, and they were very apologetic and refunded the full amount. 5 starts for Groupon. Zero stars for Shirley’s Beauty Image.

If I could give this place Zero stars I would. Awful, awful. I bought a groupon for a 90 min facial which only lasted 60 mins. Didn’t catch the name of the person, but she was 25 mins late for my facial. She used walgreen’s scrub on my face! She keep leaving the room to do other work, answer phone, etc. While I did appreciate her extractions, I really thought I was being punk’d. There is no way this is a reputable business. Shame on Groupon.

Came her for an eyelash perm on the recommendation from a co-​worker. The prices were a little cheaper than the place I usually go to in Union Square so I decided to check it out. The service was friendly enough and the office clean and somewhat inviting. It was a cold and rainy day though and they weren’t using the heaters. I laid on the table for about an hour, shoes off, and it was freezing. I think I shivered throughout the entire session.
I was not very happy with the end result either. I have pretty long lashes, so I am the perfect candidate for eyelash perming. Instead of getting a gradual curve upwards, my lashes were crimped close to the lid and shot up at a 90 degree angle. So at first glance, they look good, but when looking closely in the mirror, I realized they were shooting up at that 90 degree angle, no gradual curl.
Won’t be back. Venus permanent make-​up in Union Square is way better.

I bought a groupon for a 90 minute facial, it was a good deal even though the salon was located all the way in outer sunset. I called to set up an appointment in June, but they were all booked for June and July. I then asked for an appointment for August 25^th, since it’s my 25^th birthday, I figured I would treat myself. I called 2 hours before my appointment to confirm, they didnt have me down. And the lady was so rude, and not helpful. She didn’t even offer me other available times. And hung up on my when I was trying to communicate with her.
I just contacted groupon for a refund.
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If I could… I’d give them zero stars. Very unprofessional and rude. Business failed to make phone confirmations which was apparently was different to what was initially discussed 6 weeks prior.
Upon arrival, their front door is locked which was puzzling. I knocked. A lady snottily answered, «is there something i can help you with?» I indicated that I had an appointment and she responded, «i don’t think so.» The first thing that came to mind was why the door was locked? I suspect that the door was locked because they are located right by a busy Muni bus stop. That’s besides the fact. Long story short, I did not get any services done. After disputing the conflicting time for several minutes, there was no other option except to reschedule. The lady asked if I was a groupon holder which leads me to believe that they discriminate against those utilizing this special.
Thank goodness Groupon has excellent customer service! They refunded my money and I’m am so glad to not have to make a special trip back to a locked day spa.

Very rude and unprofessional. I had an appointment and the day of the appointment they said that they switch my time without confirming with me. They think just because they left a message it is confirmed. I cant just switch my time around for them. Helloooo… I «do» too have work and have to request time off a month before, before I can be approved.

Very upsetting. I scheduled an appointment with this place two months in advance to have them call me a week before saying that they have to cancel my appointment! The reason being that the lady went on vacation. Not only is this unprofessional, but can give you an idea of what horrible work ethics they have. They wanted to reschedule me for September!!! Beware!

1) I am so disappointed with the facial service they have provided. Before, they have good service, now everyone there is new. Every worker does thing differently. You can tell between an experienced worker and a new worker. I paid for a premium facial package (LED), the service I received just like a basic facial package. I can find a better spa with the same or lower price in SF. This is one of the reason I am not planning to renew my membership.
2) Everytime you want to scheduled for an appt, they scheduled you 4 weeks later.
3) I have 1 more facial left and has been scheduled for this Sat, they called me the other day and cancelled on me. I called back today to reschedule the appt, they told me they are close on Sunday, the earliest appt for me is on July.
I have very upset about this. I know they lost many loyal customers because of all the experienced workers left the company. I am not coming back here anymore. What you paid for isn’t what you get! –_​_​_​–

It pains me to have to give 2 stars to Shirley’s Beauty Image. The people here are extremely nice but I guess that’s where 1 of the stars came from. The other is for décor. Let me break it down for you how it went…
Shirley ask me if I wanted the signature facial that included boob touching or did I want the deep cleansing one without the boob touching. I picked the latter. I got in the room on time, waited for about 10 minutes (I actually grabbed my phone out of my bag to kill time). Pinky, my facial specialist, apologized and continue «the process». Not even five minutes later, Shirley busted into the room to ask her something in chinese. That was kinda rude but I just ignore it and moved on. Pinky started saying how much mustache hair I have (I don’t have a mustache) and plucked plucked plucked at it. I was shocked because no facial person ever plucked my upper lip hair before because I have no hair there to pluck at! She then goes on and ask when the last time I waxed my brows and I kind of got the hint. Ok, fine. But then after discussing my freckles, she puts this BURNING cream all over my face! Salicylic Acid she mentioned. I was beyond mortified. I’m like ok. this is not the typical facials Im used to then the burning finally stopped. After that, she started massaging my face for like 15 minutes — not comfortable nor relaxing. After that, she put on a thick firming masque on my face with the same ACID. UGH. This was not relaxing what so ever. More massaging but this time she did my back with her knuckles! the torture. the horror. I just wanted this to stop so bad.

Sometimes I come here for a facial, but usually I’m here to get a lash perm. Pinky is my preferred lash permer.
For $ 40, I get my lashes permed and a nice nap in a comfy bed-​like thingie. The passing Muni L train doesn’t bother me, but it might prevent others from napping.

I definitely would not come here again for a brazilian wax. I only came here because my go-​to spots had no appointments and I was on a time crunch. There was no tweezing, the wax job wasn’t thorough, and it was very time consuming. They only use the standard hot wax and cloth, not the self-​peeling hard wax. For $ 55, I’d expect a decent job, but this was sub-​par.
Not sure about the other services here but based on esthetician experience, I wouldn’t come back.

I’m docking half a star because I always break out after my facials! I almost want to ask my esthetician, Pinky, to spray my face w/​alcohol after the extractions just to make sure I don’t break out from bacteria in my pores after the extractions. But I don’t because I don’t know that’s what the breakout is from and plus that sounds really painful. I also know that Pinky really does remember my complaints about my breakouts and makes (futile) efforts to help prevent it from happening.
I’m also docking another half star because they always freak when I’m 5 minutes late for my appointment and start calling me while I’m already frustrated and circling to find parking (since I usually get Saturday appointments around lunch time when Bashful Bull customers are taking up the spaces). Don’t they know after the last 10 times that I’ve been 10 minutes late that I’m just late and not a no-​show?
Other than that, my esthetician, Pinky, is awesome and gives such relaxing massages while the mask is setting in that I usually fall asleep. Everything after the extraction is still as extremely relaxing as it’s always been the many years I’ve coming here.

I finally got her name! My estheticians name is Kelly!
The past 3 to 4 times I’ve been here Kelly has been my esthetician and I love her. I had another girl do my facial before but I thought Kelly was a lot better. To do extractions you need to be strong, to give good massages you have to be strong too and to make people feel comfortable, you make conversation with them. Kelly is all the above!
I met Shirley the owner of this place and she was super nice and very helpful and I didn’t mention that in very good shape! She makes me look like a fat cow. Anyways Shirley helped me pick out a face wash and she didn’t try to sell me the most expensive thing and I really liked that about her. She’s not there to sell to you just so she can make a buck, but she’s there to help you.
Check the website for deals and I think a couple times out of the year they have sales like 50% off all services and/​or 30% off all products. They just had a anniversary party on Sunday and they had a big sale and a cute cocktail party! Love this place!

I had an amazing 1.5 hr facial/​massage for only $ 40! They’re currently having a promotion until the 18^th of July, 40% off of any services… best deal I’ve seen around!
My friend and I went here for some pamper-​age, we had a room with two beds and it was a great experience! The rooms are so cute, love the décor and the lady that worked on me was great (Kelly). She did some extractions and the masks felt great. My face is so smooth and the pores are visibly smaller (for now). The massage was wonderful, she massaged my shoulders, upper back, arms, and hands. It was much needed and she probably massaged me for 30 mins while I had on a mask. We left the place w/​o any redness!
I wish this place is closer to me. they have a special package — 10 treatment for 50% off! It’s a great deal especially for the quality they offer.

I paid $ 65 for my 2.5 hour facial (deep cleansing, pore extractions (although they did not use a tool or suction device, they only used «tissue», mini hand, neck and facial massage, steam towels, and a warm bed. A PERK is that they shaped my eyebrows).
They did not use a thermal/​hot/​cold mask on me.
In the beginning Shirley asked if I wanted a microdermabrasion or caviar facial. She said it was $ 99-​$ 150 but if my budget does not allow for it, I can stick with the deep cleansing facial.
My esthetician was Kelly. Bring cash for tip b/​c they don’t take credit card.
A noisy outside train (TARAVAL) ruined my nap experience.

When it comes to getting a Facial, you get what you really deserve! It’s tough love on the face. But with great pain, comes great rewards afterwards!
That’s exactly the case here at Shirley’s Beauty Image. I came here for a Facial after months and months of neglecting my face. Needless to say, my pores were clogged and I had awful blackheads on my nose. I knew I was in for excruciating pain. But ya gotta do what ya gotta do!
Shirley’s is great for same day appointments… I called and within the hour they were ready to accomodate me.
The ambiance of the spa is very European-​ish with Roman statues throughout. I like that the facial treatment rooms offer two beds, so this is a great idea for a Girls Spa Day.
My esthetician was Zoe. She was very polite and does an awesome PAINFUL facial. For the most part however the entire treatment was pleasant with the exception of the Extractions.
She used a variety of tools to get the blackheads out from little sharp ones to poke into the skin, to a «shovel-​like» tool to scrape blackheads out. I hated her so much during this process… but I kept telling myself it’s my own damn fault for waiting so long for a facial.
Extractions are an essential process for any facial, so I just clinched my fists and pinched myself the entire time.
I would recommend Shirley’s Beauty to those who are familiar with Facials and not for First-​Timers however. While the staff here is very nice, they lack being able to verbally explain their services and the process of the facial. So for those who have never received one before, you are pretty much just laying wondering what they will be doing next… and this can be quite a nerve-​wrecking experience for some.
Furthermore, the use of various tools during the extraction process can also be very scary for first timers too. I would consider going to other spas for a facial that just use their hands and tissue to squeeze during extractions.
After the painful extraction procedure, I really enjoyed the Fish Oil Masque and facial massage. The treatment also finishes with a great arm, neck and shoulder massage.
Overall, I got the pain that I deserved. But after, the awesome massage and instant glow from the facial motivated me to not wait so long before my next facial!
Spas are my second home!

This is a gem in the rough. My in-​laws practically live around the corner but I never realized it was there. I came in for a much needed facial. Shirley gave me a honest opinion of my facial skin. Zoey (I think that’s her name) gave me one of the best facials. The massage was great. And the price is pretty reasonable — more expensive than your usual Asian places, but the décor and the surroundings are much better than your typical Asian place where you fell out of place — and less than other salons.
I definitely will be coming back — I bought their 10-​facial package. :)

I walked into Shirley’s Beauty Image because it was a reccommedation. Close by, only a block a way, I figured it might be worth the try. I got their eyebrow wax my first time and the girl who did my eyebrows trimmed them in a way I would never do it. She waxed the top. After just feeling it, I thought I wouldn’t like it, but when I saw it, I loved it. The way she did my eyebrows really opened up my eyes and gave my eyes a more dramatic look. I thought it was worth it because for the look she was going for she did a great job on the first try.
Then today I went in for another job, this time I did the photofacial and it was great. She cleaned up my moles, (which I didn’t know were moles) my birthmark, and I see a huge difference in my scars and the color of my skin. Shirley says it takes 2 weeks for the pigmation to fade, and I’m going to wait and see. My skin is glowing. In exactly one month I’m scheduled for a Deep Pore Cleansing.