Sleep Train Mattress Centers

The employees at this sleep train know their stuff.
If you are thinking about getting a new mattress and you have question. You need to talk to Ricardo P.

Updating this cuz it’s exactly 1 ½ years later and my mattress is shit.
It’s SO worn down and my back problems have returned. Was told the warranty is no good since my roommates cat peed on it once and left a stain. If I’m paying $ 600 for a mattress, then it should absolutely last more than a couple of years. A discount should at least be offered, but nope, nothin. I’ll be buying a new mattress this weekend and it won’t be from this place!

Review is under review.

Lovely experience buying a mattress from Greg. He was informative, friendly and made us feel so comfortable. My partner and I both have opposite taste when it comes to our matress and Greg was able to help us find a fantastic mattress in our budget and even helped us find new pillows! Looking forward to our sleep!

I am moving back to San Francisco and needed a bed. I am not a shopper at all so I was dreading this process. The new manager, Jaime Guzman, made it painless to purchase a new bed. He gave me a few suggestions on beds and I let him know that I was looking for a good price since I am a recent graduate, and he worked his magic! He found some clearance deals for me and worked out great. Such a great experience at this store and I highly recommend this place. Jaime was very welcoming and friendly and definitely helped make this experience great!

My husband and I were just gathering info on which mattress we would want to purchase later in the month, but we were blessed with the assistance of Kanna Perrot as the sales associate and ended up buying that day!
Kanna was so wonderful in guiding us to a perfect mattress in our price range that we felt that our search for a new mattress was over! I am incredibly confident in our purchase!
Kanna Perrot is a very sincere and caring sales associate. She is straight forward when it comes to her customer’s budget, but also very willing to work hard to make sure her customers are getting value with their purchase!

My first time buying a new mattress so I decided to head to Mattress Discounters. So glad I did! Kanna took good care of me and help me out so much! She is super friendly and answers any question asked. Thanks again Kanna!

I put off buying a mattress for a year because it’s not something I consider enjoyable. I hate to haggle for a price and the process in the past has always been a headache.
My experience at Mattress Discounters couldn’t have been any more smooth and exceeded my expectations. I walked in an hour before closing and was greeted by Janelle. She listening to our needs, what we were looking for and showed us every option.
When the decision came down to two mattresses, one very expensive «high-​end» one and another comfortable mid-​level one, Janelle said something to me that instantly sealed the deal as to why I was going to buy from her.
She said not to consider what bed to buy based on the price but to what was most comfortable. There was no pressure and she answered all of our questions honestly. She also gave us time and space to decide on what we wanted to purchase.
Exceptional customer service but here’s the BEST part. NO NEED TO HAGGLE ON THE PRICE. Janelle assured us that they had the lowest price. If I found a better advertised price they would match it and refund 10%. I searched the same mattress with every retailer and the closest I found was $ 200 more. The same bed down the street was close to $ 500 more.
We have had the bed for a couple weeks now and absolutely love it. Decided on a king sized Serta I-​series. The price was just right and it’s one of the best decisions I’ve made this year.
Buy your mattress here. You won’t be disappointed. Thanks Janelle.

Israel was very helpful and wasn’t pushy at all, worked hard to find a good deal in my price range.

Janelle was great to work with! Made the experience fast, convenient and within my budget! She even scheduled my delivery time for the very next day!

My husband and I needed to replace a mattress set. We realized holiday discounts were available in various places, and we went to the Mattress Discounters on Geary because they were convenient and offered several major brands. This was actually two visits. On the first visit, during the first week in December, the salesperson was at first very helpful, but then insisted on leaving early and closing up the store to get to the company’s holiday party, so we had to come back a few days later. That day we got the store manager, who was very helpful, and we chose a mattress set. She also tried to upsell us on some grossly overpriced pillows and sheets, but we politely ignored that.
The real problems were with delivery. We told the store manager it was very important for us to take delivery after noon. She made some note, but told us the delivery company would call us the day before with an exact time slot. They left a robocall on our answering machine around 9 PM the evening before delivery – with a slot from 10 AM to noon. The call said to press 2 to speak with a dispatcher. We pressed 2. It was a message system, we left a message, but the dispatcher never called back. The next morning we kept calling the store till 10 AM when they opened. We got the manager, who told us that the delivery service was only in our area of San Francisco from 10 to noon on Mondays, but we could get another time slot on Wednesday. She promised us it would be after noon. So at 9 PM in the evening, we got another robocall – with another 10 – 12 time slot for the next day. We pressed 2 again, could not speak to anyone, our message was ignored again. We finally had to reschedule our whole day to take delivery in their time slot, at 10:30 AM as it turned out. It seems the store has no control over the delivery service and doesn’t really care.
So far I’ve spent one night on the mattress, but got very little sleep. It has a strong, rank, chemical reek. We aired it out all day after delivery, but then had to make up the bed to sleep on it. I went to bed at 11: 30, and at around 3:30 AM I finally got up and sprayed my whole body with perfume so I wouldn’t smell the mattress and got a little sleep after that. But I’m wondering if the stench will ever go away. The other issue is, I’ve never been allergic to rubber or plastic but I am apparently allergic to some chemical in or on the mattress. I’ve never had a hearing problem, but after one night both my inner ears feel all swollen and everything echoes. I have been taking antihistamine and it is slowly reducing the symptoms.
Update: After I posted the Unilocal review, the store manager called. She offered a $ 50 credit for the shipping. We talked about the mattress. I’ve never encountered memory foam before, just regular foam. She said some people are allergic to memory foam and apparently I am one. I didn’t ask to return the mattress because after one night on it, I swapped mattresses with my husband, and he does not seem to react badly to memory foam. We have been planning to replace his mattress (now mine) as well. When we were in the store, we looked at another mattress that had a topping of regular foam and in hindsight, that’s the one I should have bought. The store manager told me it would go on sale in January and gave me a quote for the sale price in case I wanted to buy it before then.
This is not the fault of Mattress Discounters, but I really wish it were possible to buy the old-​fashioned mattresses with all-​cotton stuffing. They didn’t provoke allergic reactions, and you could turn them over periodically to even them out and get twice the wear out of them. The foam-​topped mattress we bought can’t be turned over.

Just got a bed here and it was a great experience! An employee named Israel helped me and he was very patient, with lots of information to help me find what I was looking for within my budget. It is being delivered tomorrow and I can’t wait to sleep on it :) yayyy

I needed to buy a split queen box spring and bed frame and these guys had the best price in town. $ 200 for a queen box spring, which was $ 200 cheaper than the next guy.
Scheduling a delivery time (because pick up was not available) was a headache. They asked me to pick a day but they chose the time and only let me know very late in the day the day prior. After the first time frame didn’t work for me they reschedule for another day which I wasn’t aware and eventually delivered during a 3^rd attempt… I also had to proactively call to get the time they were coming and then take the day off work to accommodate.
After taking 2 days off work to accommodate the delivery, the items delivered are extremely cheap and I will probably have to go buy another bed frame. When I sit on the end of my bed now, the whole thing practically collapses.
I am very underwhelmed by the quality of customer service and product I’ve received from Mattress Discounters.

We just purchased the mattress from our son and very please on service and prices the store and sales person provided. Recommend the store.

Had some issues with the delivery time. They had initially told me that they could deliver the mattress on a specific day and that I should be receiving a call the day before to confirm. I never received the call so I decided to call the corporate line. That is when I found out that my delivery order was never put into the system. I called the business the next day and told me how frustrated I was since the bed was for my mother who has a back problem. Israel, the sales rep that I spoke to was very professional and timely with his responses and updates. He made many accommodations to make the delivery as soon as possible. Overall, a pretty descent experience.

Customer service review: Girlfriend just moved from Texas and we were looking for a mattress. Cecilia was awesome and very helpful! She had us sold with the mattress less than 10 minutes. Can’t wait to sleep!

For my birthday my parents decided to give me the awesome gift of a new mattress. This was my first mattress shopping experience and it couldn’t have gone more smoothly, thanks to John at Mattress Discounters. John helped me through the process of trying out different mattresses, and I appreciated that he didn’t try to sell me more mattress than I needed– I ended up with a nice, super comfortable, mid-​priced mattress. He even looked up prices of competitors to make sure we were getting the best price. Delivery was quick, easy, and free (the only cost is $ 10 to remove your old mattress). John setup delivery for a couple days later, the delivery guys called me in the morning, showed up 30 minutes later, and were in and out in a couple minutes.
Definitely check this place out if you’re looking for a mattress– great service, low pressure, and reasonable prices.

Sleep Train sent me to Mattress Discounters because they sell the same things, just at $ 200 lower. This place used a be a bank, and the high ceilings are pretty awesome. I digress, but the customer service here was great. John K helped me find exactly what I needed. None of the salesly crap, he was honest about the whole process. He explained how mattress discounters was able to offer lower prices and free shipping due to their warehousing. John is an all-​around friendly dude with a good sense of humor and definitely not pushy which I appreciate. You can tell he knows a lot about beds — definitely have him introduce you to the $ 10,000 one while you’re in there!

I stopped in San Francisco in early June to see my son on the way to a new home in Oregon. I found the nearby Geary store. The sales person was Miguel and he was great. I knew what I needed — two mattresses and box springs plus linens. Miguel listened to the kind of mattress I liked, pointed out the options he recommended (one for my bed, another for a guest bedroom). One was a Temperpedic, pricey but great. So, Mighel worked with me to find options for box springs and the other mattress to make the whole deal work within my budget. Free shipping to Portland two days later was a deal cincher. The whole transaction only took about 45 minutes — important since I needed to hit the road to make it to Roseburg by dark.
I would definitely do business with Miguel and Mattress Discounters again.

I just moved to SF after graduating from college and am furnishing my new apartment from scratch! Thus, was looking for a very inexpensive mattress. I was told by many people to go to Sleep Train, however the prices there were not as great as everyone had made them out to be. Disappointed, I began walking down Geary to catch the bus back Downtown.
I stumbled upon Mattress Discounters, where they had a sign outside advertising their current sale. Katie, the store manager, dropped everything to help me. I knew very little about mattresses at all and she was so helpful and didn’t push or pressure me at all. Free shipping (within SF, not positive about outside the city)!!!
Definitely stop by if you’re looking for inexpensive, quality mattresses!