Snowbright Launderette

Absolute thief’s who will ruin your items and then try and claim that they aren’t authentic brand’s as to try not to pay for them. This scumbags ruined two Gucci bags of mine and then insisted that I talk to a 3^rd party vendor that they claimed they outsourced the job to. The vendor proceeded to call me a fag and told me to buy another bag because he wouldn’t fix anything for a homo like me. Starting tomorrow a protest will be going on in front of there store to warn other people in the LGBT community about there business practices! I will continue to alert everyone in the Castro about there hated of Fay’s until these business practices stop.

Very unhappy with my service. Brought one of my dresses to get cleaned before my friends wedding. I went to pick it up in the morning before and I noticed there were damages to the material. There were bleach stains I hadn’t seen before my black dress had been ruined within the few days I had left it there not only was it stained it shrunk. I also had taken my wife’s tux to get cleaned and they had returned it without removing any of the stains, if anything they had just spread. NEVER I repeat ever will I return here and I don’t recommend this place to anyone. when I approached the clerk they basically told me that there was nothing they could do. I was so disappointed. I genuinely believe they ruin their items because they outsource their work! They also said derogatory terms towards the lgbt community and I promise there will a daily protest in front of the store until this issue is resolved!!!

These people are soo unprofessional! First and last time ever coming here! As I was walking in a customer was walking out visibly upset, I should have just left right there and then! The man working the front seemed like he did not want to be there and was very rude. I gave em the benefit of the doubt and left 4 jerseys. Big mistake! There is a hole in 2 of them and I did not leave them like that on top of that I’m pretty sure they didn’t even try and clean them! I tried getting my money back but they accused me of doing that to my own clothes. This place is unbelievable! NEVER AGAIN

Surprised they are still in business the way they treat customers. Brought in a couple of Tailored suits to remove a few stains and get a clean on only to find the suits in a worst condition than when brought in, the stains were smeared, suits also smelled like febreeze and cigarettes keep in mind I don’t smoke those things nor hang out around anyone that does… it seems like they lack the skills and detail to handle a bit of dry cleaning. I would definitely recommend going to some other dry cleaner with experience and consideration for their customers, whether it’s a Hugo boss suit from Macy’s or a Brioni 2 piece from Barney’s (which both my pieces were), AVOID THIS PLACE AT ALL COSTS

WARNING: DO NOT USE THIS SERVICE OR COMPANY EVER!!!
I brought my dress shirts and pants to be dry cleaned but when I got them back it looked as if they weren’t even touched and they were sprayed with febreeze. The shirts and pants still had stains on them after I pointed them out to the gentleman behind the counted he said they were permanent stains and they weren’t able to get them out, obviously they didn’t even attempt to clean my items and wanted to charge me just for wrapping them in plastic, If I was able I would give this place negative stars «I REPEAT DO NOT BRING YOUR CLOTHES TO THIS BUSINESS THEY WILL RIP YOU OFF AND LIE TO YOUR FACE…

Best dry cleaners in the city bar none with affordable prices. Glad it is around the corner from me.

The guy here is soooo nice and the location is super convenient for me. Price is reasonable.

I agree, the gentleman working the front counter is wonderful, however, I was disappointed when I got my hand-​wash only clothes back. They hung my sweaters on those wire hangers, and now they have permanent nubs at the shoulders. I don’t even know if they actually cleaned any items, they kinda smell bad.

Walking into Snowbright Laundrette is always a pleasant experience! The man working the counter is one of the sweetest, most friendly people I’ve ever met in my entire life. REALLY! Love him! They are a little more expensive than some other places (but HELLO, it’s the Castro! to be expected!), but they do a top notch job and are an absolute JOY to interact with. I’m never doing my own laundry again! :)

Once out of every 5 purchases they lose all my laundry, or wash whites with red colors, staining the garments, even when I’ve pre-​sorted the garments.
In these cases, they are unwilling to compensate for the damage done.
They can be convenient when they get it right, but a just a waste of time and money from time-​to-​time.

I’ve always been happy with the dry cleaning, but last week they worked a miracle! I had a purse with a broken zipper that one place refused to fix– Snowbright did it no problem, always great customer service and positive attitude. Then a few days later– thought I’d lost the extra strap for my purse– called and left a message last night and first thing this morning they called saying they’d saved it for me! I’m a loyal customer for life now!

Snowbright Launderette is the best part of my day anytime I stop in there.
1) staff is always so helpful in explaining what to do to keep your dry cleaning good as new as possible
2) maybe I’ve lost a sock or pair of underwear but hardly cared enough to notice. I send men’s work shirts with buttons quite often and have never had a problem with losing a button or breaking one (which I’ve seen in other reviews as a problem)
3) they remind you ahead of time if you bring your own detergent and leave it at the store when the bottle is low so you know to get more (so convenient!)
4) everything is always fresh, folded beautifully, smells amazing and if you drop a dirty basket off before work, its ready by your commute home. And the $ 1.50/lb for wash and fold isn’t cheap, but the quality of service and personal customer service is out of this world. Love them and will be a customer forever!

These people are delightful. Not onbly are their prices a little better than most places, but they’re friendly and reliable – they have things ready when they say, and they’ve never lost anything. They’re very friendly, always remember me, always have a treat for my dogs, they”re just what you’d want in a small business.

I want to emphasize that new owners took over Snowbright year and half ago. Prior to that, the service was superb. However, after that, it went downhill.
Snowbright lost my three shirts, and this was third time. The first time they lost my shirts was a year ago and I was forgiving. I said it happens, and they reimbursed me for the whole face value. The second time happened late last year, and I do not remember if they paid me back for the face value but my shirts were old. However, the third time was too much because they lost two Ted Baker shirts and one 7 Diamond shirt. Each shirt was worth $ 70. HOwever, Mark, the «co-​owner» of Snowbright refused to pay for the face value and only offered to pay only up to 10 times of the cleaning charge which amounted $ 20 for each shirt. When I met with Mark, he did not seem to care at all and he just did not show any remorse. He has no customer service skills. He really does not care at all. The other owner, David, was not there, but I think he is a better one.
In addition, I also have kept giving Snowbright owner David that my shirts keep coming back with broken buttons. It seems to happen to my new shirts. It seems that they have not done anything on their part. I also read other people’s reviews and it seems to be consistent as well.
Do not go there. I know Mr. Leno, our senator, uses this place, and I am going to send him a letter and ask him to stop supporting this business.

I finally had to switch dry cleaners because of melted and broken buttons on my shirts and rude customer service in the morning shift. Also random hours — some days open at 7:30am, some days not there or people there with no English ability having to check in clothing. I hated to switch because I really liked the previous owners who were a sweet older couple, oh, and it’s ultra convenient. When I discussed my issues with the new owner, it was one of those, yea I can really see why you are annoyed. But nothing changed. Well, I guess I can change something. Like spending $ 1,500 per year in dry cleaning costs at another cleaners. There’s another cleaners at Laguna and Market (2 blocks away). The same people are tirelessly there everyday, they’re pleasant enough and I haven’t lost or had a button annihilated since I’ve been going.

Super friendly, quality cleaning. Alas they knocked a button off of my fancy shirt. That sort of thing happens but it has not previously happened to me, this is a first in the dozens of dry cleaning trips I’ve made in my lifetime.
And so their rating drops by a star…

I brought in my best pair of pants for dry cleaning. They ask no questions about preferences. When I go to pick up my pants I notice that they now have creases. I take my pants back to be re-​pressed. When I pick them up the creases are only about 80% gone and there’s a brand new black grease smudge on the front leg.
A few things about what happened really grind my gears: 1) Why would you crease flat front pants? Did you even look? Do you know something about style that the guys at Rag & Bone don’t? 2) Men under 50 don’t wear pleated/​creased pants. The assumption must be no creases, especially if the pants don’t have them in the first place. The shopkeep acted like I should have known this. 3) The black smudge.
I vote no confidence.

The new owners of this once-​great local business are taking this place downhill.
After my jeans came back looking like they were stonewashed, the owner admitted they must have been turned right-​side out before washing and drying. The fibers looked like they were sandpapered. Strangely, the owner asked for some time to decide what to do.
Five days later he called me to say I had to accept responsibility for this because I didn’t go into the back of the store to tell the lady who does all the work that she should not turn jeans right-​side out before washing them. He even said I would have to communicate using «hand gestures, because she doesn’t speak good English».
I’m told by others that her English is fine. I don’t know why these new owners are so weird & rude.
I go to Ann’s Cleaners half a block up 14^th Street now.

I have been using this place for almost 8 years. They just changed ownership, but the service and attitude remained as great as before.
I usually stop and say hello whenever I walk by.

This place is really close to my house so I do use it a lot. I think the laundry service is their main thing but I’ve never used it, only the dry cleaning.
They are VERY nice and friendly and polite, I can’t say enough good things about the service. Prices are average, no complaints there. The dry cleaning service is decent, nothing to write home about. They will not PRESS things (get rid of wrinkles) WITHOUT also cleaning them, which is a service I have really like at other dry cleaners. If they had that I would give them 4 stars.
They are also not always open at 7:30am like their sign says, and that is VERY annoying. Another place they could have earned the 4^th star.