Social Security Administration

I went here to change my name after getting married. I got there about 35 minutes before the office opened in the hopes of beating the line, which I did. I was the first person in line so I wasn’t even that upset about having to wait in the rain for a half an hour. There were about 30 people in line behind me by the time the office opened. Then I got inside and got my ticket and sat down, super pumped thinking I’m going to be in and out. I was definitely mistaken. About 15 – 20 tickets were called before mine, and I waited about 20 minutes before number was called. I honestly would have given 5 stars if it wasn’t for this. The actual appointment was super fast and the people were nice enough. So just know that even if you get there first, it might not make a difference in the end. I just don’t understand why you would even bother to have people take numbers and wait in line if there’s no order anyway.

I will give this social security administration 3 star. First reason is that costumer service too low. There were a lot of homeless people inside of office. In my opinion government should fix all this mistakes.

I came to this place twice, first time i got a ticket then I went to use the rest room then they called me while I was in the rest room, I came out and it was last call for my ticket the moment I came to the Window he passed my ticket and called the next one, I told her sorry I was in the rest room then she said you have to take new ticket and wait, I waited hour and half, then today I came early I got my ticket then I waited for 2 hours then I left, Coz they stopped calling the number, they have bad attitudes and make order like robotics, I hate rules follower they don’t make sense and they are like robotics.

Went in to get my named changed after getting married recently. Got there at 8:20am on Wednesday morning, there was a line of about 15 people waiting already. They let us in a little before 9a to get our numbers and to sit down. At 9a, they started calling numbers. I was called around 9:20a and was done with my process in about 8 minutes. Clean, organized, doesn’t smell, and people seemed otherwise helpful and respectful.
Minus 1 for the staff not reading my marriage license document thoroughly — in other counties in the country, the form looks different. Before you finish reading the document that I just handed you, don’t stress me out by saying it’s just the application to get a marriage license.

I checked Unilocal reviews before coming there a couple weeks ago… it seems that other locations in the city are more efficient, but this one was on my way. I came in on Fri around noon. The waiting room was full, mostly with seniors. I needed to change my name due to marriage. Was given # A**. At first, I was glad to see that my # was only 5 numbers apart from the one they were serving at that moment in my letter category. Haha. Out of 6 available windows, only 2 – 3 were working at the time with SSA workers constantly changing their sits, randomly leaving the room through the back door and coming back.
In the first hour I waited, my category A was called only twice! After 1hr and 15min I was running out of patience cause I had a medical app after that, and it wasn’t really moving. I finally got called after about 1hr 35min wait. The good thing is that I only spent 5min near the window and I was done. Most people (probably with matters different than mine) were stuck near the windows for at least 15 mins, and had to sit down and wait to be called again.

Went on Tuesday to change my name on my social security card. Arrived at 8:50 am and there was a line of about 25 people in front of me. Upon opening their doors, the line moved steadily while everyone signed in and was given a number. Waited about 1 hour and 15 mins, when i got to the window the actual name change process took about 5 minutes. The lady behind the window was pleasant and efficient.
I made sure I found 2 hour parking and took a good book to read while I waited. Process wasn’t as bad as I thought it would be.

Went her to help a friend get his social security number/​card. The line moved quickly and we were in and out in a hour.

Poor customer service.
I went to get my newborn son’s social security card. The employees at Kaiser Permanente told me was supposed to come in the mail from SSA, but it never arrived. When I went to the SSA, I was told I needed a signed document from the hospital and that I wouldn’t have to wait again when I returned with it the next day. When I returned with the hospital document, the employee I went to laughed when I said I was told I wouldn’t have to wait in the hours long line again. The social security card arrived in the mail a few weeks later.

This social security office is the worse government office I have ever come across. Very rude and no customer service manner at all. I give one star because the system doesn’t allow me to give zero star. None of the employees there look happy or want to work. Go somewhere else if you can.

Fix your intercom/​waiting line system folks! With a room full of people talking and waiting, it is very difficult to discern numbers being called. Also, when you leave your doors open to outside traffic noise, it creates a stressful environment.
Some of the staff are rather curt and matter of fact. I wish there were a human customer service element to this place.

I got there, got a ticket. I sat in front, waiting to hear my number called. After 45 minutes, I noticed they had skipped a whole chunk of numbers, including my own. I went to ask someone at the counter and he said, «Someone else will help you.» After another 15 minutes, for a total of 60 minutes, I went up to a different person and asked why my number hadn’t been called. He called over a woman who assured me she called my number 3 times. I think I would have heard that. I was sitting right there paying attention and waiting. She said I could take another number and they would help me within 30 minutes. Yeah right. I think I will try Daly City.

Good customer service here. I came around 1:30pm and the wait wasn’t too bad.
A lot of customers have no idea what they are doing when they are here and the tellers/​security guards go out of their way to help them.
The girl who helped me get a social security card was very efficient and friendly. Would recommend going to this SSA.

My parents’s appointment scheduled for 9:45am. You know — they came earlier :)
Now is 11:40am and we are still waiting to be called.
I’ll file a formal complaint soon.

Pretty painless. Arrived 10 minutes before they opened at 9am on a Wednesday and was 30^th in line. I was in and out within 40 minutes (marriage name change) — on my way to tartine for a morning bun by 9:40am. Not too shabby.

Horriable experience. Was here to stand in line at 8:45 before they opened. Number was called at 9:10. The woman behind the counter informed me I was given the wrong number and had to take my name so some one would call me. 9:30 I checked in to see if I had been lost. The woman said there were 6 people in front of me. 10:00 and I am the only one left from the line waiting outside this morning by far.

Had to go to «social» and used the Valencia location to provide
identity docs (birth certificate, passport etc.). At this office you get the feeling you are out on the street due to the «tough» crowd, there were, at least, two near fights
and I was glad things settled down.
I was clearing up some issues to file my retirement. I was asked to bring I. D docs
to complete my claim. It seems that they now do not recognize me.
They had no problem taking my SSN tax for over 40years, they sure knew me then.
Now it is my turn to get paid and they do not know me. I was rather naïve thinking
that since I have been receiving annual statements showing the amount of my paid taxes and what I would get upon retirement and if there was issue with mySSN or I. D this might be a good time to advise me that there could be an issue
that needed clarification, please do not wait over 40 years and tell me when I am
ready to retire.
The lady who assisted me was very pleasant and the best news I was in and
out in one hour. Went Tuesday at 9:00am and left by 10:00.
Used the parking lot at the old EL Capitan theater on Mission ($ 15.00) and walked
two blocks to the social, got in line in at 9:00 and out by 10:00.
This is one of the places you cannot avoid much like the DMV or the IRS.
Best case scenario would be that I never have to come here again and I will get
paid the rest of my life. Worst case is more paper chase.
the system is not perfect but what else is when they have to deal with millions of people.
Do not delay taking care of biz, get it out of the way. I am glad I did and a big up
to the kind Asian lady who assisted me, I very much appreciate your smile.

First, they lost the passport I mailed to them.
Then, I had to go in and wait in line.
Then, a lady at the counter passed out on the floor and security had to call an ambulance.
Then, their computer system went down and they stopped working.
Then, they told me that I had to go get a replacement passport and come back for another appointment.

I came here for a name change and the experience was completely impressive and quick.
I walked in with my court document and ID and filled out the form for a new card. They called my number before I had even finished filling out the form. I was in there for about 10 minutes.
I went in on a Thursday at 10am.
(I am sure if I went for something other than something kind of out of the ordinary such as a name change, perhaps the wait would be longer…)

The one thing I hate more than anything else is waiting in line. If there isn’t a roller coaster on the other end of the line, I lose patience and every second ticks by slowly.
Instead I arrived at the Social Security office on my lunch break to get a new card. I asked the Security Guard, he pointed me towards the number machine, hit the kiosk and pressed the blue button. Out spits a number and it was NEXT.
I was in and out in less than 12 minutes, so I had time to hit up Lucca across the street for a sandwich and some Italian groceries.
I was avoiding having to come in and reapply for a card, but now I am happy I took care of it. Getting stuff done.

I nearly went out of my way to go to the SSA office on Kearny but decided to try this place out anyway (partly because I wanted to go pick up pizza materials at Lucca’s across the street). I’m glad I came here!
I needed to change my name after my wedding last month, and I was in and out in less than 15 minutes. Not sure if other peoples’ negative experiences were for more complex matters, but when I went in at 10 am on a Friday, I found service quick and friendly.
I’d come here again to take care of any other SSA business.