SPUD

Most amazing incredible company!!!
1^st. Staff is so nice and polite
2^nd. Very punctual
3^rd. Most important the produce is super fresh and delicious. Sooo much better than whole foods and trader joes.
Thanks soooooo much guys!!!

We have loved Spud for many years. However recently we have been disappointed with the service. It appears they are growing faster than their internal operations and support can handle. Within the last month, we have had two significant service disappointments, one which the order never was delivered and the other surrounding incorrect communications for placing holiday orders. Be careful in placing orders. Their technical support and service levels at this point in time are questionable and not reliable. We also sent multiple emails, most of which were not answered. In both cases, our concerns were not handled timely or to our satisfaction.

I wanted to update this b/​c I’m so thankful for our delivery guy! He is the best! He sets all the fruit out in our kitchen and then hands the receipt off to be. Super easy for me, and staff love the quality and variety of fruit. The customer service via phone and email is also outstanding. Very attentive staff to help with reoccurring ordering.

If you live in any city that SPUD services and have kids, you should give Spud a try.
We’ve been loyal and happy customers for 3+ years (Seattle and SF). We have been so satisfied by the food we’ve received. I love that I get to select my own produce or food items. We strive for zero waste, so when I requested ‘no plastic’, they happily obliged.
We have the same driver every week, which is lovely. Our driver Matt in Seattle was dear to us and our new driver Dan is also a delight.
When I’ve contacted the folks at the offices (Kelley and Reese) for anything, they’ve been just delightful — beyond what I would expect in fact.
I’ve done Amazon Fresh, Safeway and Instacart — Spud is far superior. I love that we can also completely shop local and sometimes get rewarded for doing so. And shopping points add up for savings.
Smiley tag: Huge plus, for busy families, a once a week food delivery sure takes the pressure off grocery shopping (nightmare) with kids. — End Smiley Tag
Good grief, more to gush on about, but you get the drift.

Four years later and I am still a big fan of SPUD. LOVE getting my bottles of Strauss milk delivered and having the empties picked back up for a refund. The produce is usually great quality and they are quick to refund when it’s not.
For more details, read my earlier review

Wow. Great service. I received my one day juice cleanse delivery today. It arrived around 11am at my place. Package was neat and organized.
Prior to opening the box, I had imagined and expected a small amount of fruits and vegetables. Boy, I was surprised and happy to see a lot of fruits and vegetables. Huge portion. They were all fresh and healthy looking. Not a single rotten item. All organic.
This is by far the best choice I’ve purchased thru one of those website deal. This is also my first time having grocery deliver to my place. Love it. Made a green juice already and it was refreshingly good. Yum. Can’t wait to juice the rest. Thanks for the awesome delivery service and deal Spud!

Also do not understand the poor reviews. Maybe they were old reviews? They have amazing customer service! I just called them to see what time my delivery was expected since this is my first time using Spud and the girl who answered was so nice! She offered to call my driver and call me back with the information. I cannot wait to use all of my fresh organic groceries. This is such a great idea and so far a great company with excellent customer service! Don’t listen to the other reviews! Totally worth giving this company a try!

I am so surprised by these low reviews!
We use SPUD for our office delivery and absolutely love it! Russell, our delivery guy is awesome! The team that I’ve worked with at the office to customize some of our delivery schedules have been so nice and accommodating, and overall our customer service experience has been excellent!
Besides all of that, the produce always comes in fresh, they have a wonderful selection of organic high quality products, and even a few products to satisfy our vegan/​gluten free folks around the office!
Their standing order feature is awesome, we have a regular fruit delivery once a week, and then a variety of things that we order for our morning staff meetings that always pleases our crowd.
Don’t be deterred by the low reviews, give them a try, and see how it goes!

I ordered from them first time. Super expensive but nice website and a $ 25 off the first order coupon.
Waited all day for a delivery and nothing. Called customer service and their phone was off the hook. Emailed them and someone did get back and said my order should be here by 7pm — nothing.
What a waste of my time. I ended up going to the store anyway. I wish I had read these reviews before I placed my order.

I would still give SPUD 5 stars.
We continued using them over the months and the produce was fresh, everything packaged nicely, the delivery guy was super nice and laid-​back, but never missed a delivery.
We sadly had to stop using them, but not due to their service or products, it was because we got an unexpected new addition to our family (baby coming soon) and had to cut our budget quite a bit in preparation.
SPUD’s customer service was always incredibly nice and thoughtful and we will pick their service up again down the road when our budget goes back up. I’m not sure if we just always got lucky with the customer service reps, but I just never had a bad experience. :)

Honestly — this place has the worst customer service ever. The negative reviews on Unilocal are legit — if you are thinking of using SPUD and expect great customer service for paying extra for organic food — you are going to the wrong place.
In a nutshell — I was excited to use this service. When I emailed their customer service for the first time — I basically got limited responses to my questions, ending up calling in and experienced the RUDEST customer service ever from their rep Melodie. I was upset — so I wrote an email back to her explaining the rude service with a cc to the President and my assigned service rep Landra.
They both got back to me right away, along with another Manager — extremely apologetic for the service (which I feel is good business practices) — so I decided to give them another shot.
When I decided to contact customer service again — Landra helped me out in an efficient manner a few times. However when she is not available — I still have to go through their general customer service (the responses always come from Melodie). She must hate her job, and is definitely in the wrong profession, as she doesn’t go out of her way to provide assistance, be friendly, or make customers want to enjoy doing business with SPUD. Having a representative try to provide alternative solutions to your inquiries sometimes helps the business experience — but I don’t believe SPUD excels in that area.
The fruit and veggies are good quality — but it’s honestly a pain dealing with their customer service. I would rather pay the same $ and go to whole foods where the people are friendly and helpful

Seriously fuming.
We have been ordering from Spud for nearly 2 years — previous a large order every week and more recently an order at the very least every other week. We have over the years spent literally thousands and thousands of dollars with them. So last week we made our order as usual, received the food, no problem.
This week, we placed our order on Wednesday as usual, a good few hours before cutoff time, received an email confirmation and awaited our food.
None came.
Of course they deliver up until 9pm and office hours end at 4pm, so we could not actually do anything to find out what this meant and had to settle for leaving email and voicemail messages. Finally reached someone today and it turns out there had been some issue with payment last week, and someone had left a voicemail on one of the numbers on our account. Several problems with this. a) We somehow did not receive that voicemail. b) We have previously received email if we couldn’t be contacted by phone, very promptly I might add, and hence expected exactly the same thing would happen if there were ever a problem. c) This was in no way indicated *anywhere* when logged into our account — either that there was a payment issue or that we’d be unable to order and we even received an automated confirmation of our order and that we would be receiving it.
When we spoke to someone on the phone, they were somewhat sympathetic but were tripping over themselves to repeatedly explain that ‘a voicemail was left’ and that when someone had emailed in the past ‘that was not normal policy and that person was making an extra effort’ despite the fact this has happened prior twice, and with 2 separate reps. I can’t think of another online shopping experience that would allow you to keep shopping and give no indication of a payment problem when in fact there was, and that you weren’t going to receive your order. My biggest beef was the insistence on re-​explaining to me about the voicemail, as if I didn’t get that, when clearly it was crystal clear and I was simply *not happy* with the level of service provided, especially in light of our longstanding and generous custom.
We also don’t drive, which is precisely why we are willing to pay for Spud despite the relatively high prices, and are really particular about what we eat, so this has caused a really huge PITA in what was already a pretty bad week. I’m generally pretty easy to please as a customer and find the standard in the US is really rather high. I tend to give glowing reviews (and I really mean them). It takes quite a bit to get me this riled up.
Suffice to say I asked her to close my account and think it very unlikely that I would ever buy from Spud or recommend them again. If you’re gonna charge through the nose? You need to respect your customers and provide vaguely acceptable and consistent customer service.

Surprised at all the negative reviews considering the interaction I had with them. We were throwing a big bbq for my 30^th birthday and decided to use Spud to purchase sustainble meats to grill. We ordered 10 pounds of ground beef, Niman Ranch hot dogs, and Veggie burgers and veggie dogs, and everything was good. They could use more selection in their grocery items though. Maybe more selection in the meat alternatives section?
They delivered on time, I got charged correctly, and the customer service was friendly.
I guess I might have a different story if I used them as my CSA, but I don’t. Personally, I like going to the farmer’s market for my produce.
I would order from them again.

DISLIKE, UNFOLLOW, WILL NOT USE AGAIN.
Used the Groupon and managed to get over the extremely limited selection (stocked up on canned goods and organic cleaning products and frozen meals). Then, the delivery tubs, it turns out, are unmarked Rubbermaid bins, so my wife didn’t know that the tub on our SHARED PORCH contained frozen food, assumed it was for the neighbor, and left it out 24 hours. Sure, a lame move, but not totally her fault.
We ended up wasting $ 30 worth of frozen meals. Spud’s response? «That’s never happened before! Thanks for your feedback! We have redesigned bins coming in 2011!»
Really? REALLY? Good! Hope your customers enjoy them! We won’t be among them.

I got a Groupon for Spud for $ 50 worth of groceries for only $ 25. I figured I couldn’t go wrong.
My experience wasn’t as bad as some posted here (read the filtered reviews too) but I sure wouldn’t try them again. The products are very overpriced and the selection extremely limited. I got 3 of the prepared meals and they were tiny portions, not very tasty, and really expensive.
They did deliver on time but they use so much packaging and then charge you for it. It’s supposed to be refundable but they still have not refunded me $ 7 for a bunch of insulated bags. I called them the same day as the delivery to tell them to pick up the bin and bags (they will charge you for the bin if you don’t return it or reorder within a certain time frame.) They only pickup and deliver once a week per area so I had to wait a week with this bin of junk by my front door, hoping I would remember to set it out that day. They picked it up but then when I got my credit card statement they had not refunded me the charge. That was over a month ago. I just checked with my credit card company again and still no refund so I have to call them again.
I think they are a bunch of rip-​off artists and their idea of getting new business with a Groupon has failed as they’ve gotten more bad reviews on Unilocal from it then good.

I had been wanting to try Spud! for a while and finally got around to it. I am a regular customer of
(delivery) and when I go to the supermarket usually go to Whole Foods. I mostly only buy organic produce so this was right up my alley and I had high hopes.
I order my groceries since I’m home alone with my baby and it’s too much of a hassle to go to the supermarket and bring up all of my grocery bags. Spud! was no help — they just left 2 huge cases of groceries at my front desk. They did not bother calling up to deliver them to my door which totally defeated the purpose of ordering groceries. I called customer service and they were very unfriendly and unapologetic and said that if the building has a door man, their practice is to leave the groceries with them.
I was not blown away by the freshness of the produce (Whole Foods is better). Paying the huge deposits for the containers is ridiculous. And the customer service is atrocious. So all in all, it was not a good experience.

DO NOT USE SPUD. Based on the Spud website, you would imagine that the overpriced groceries are top quality (along the lines of Whole Foods… or at least Trader Joe’s). What you receive is less than fresh produce, and FROZEN meat in an icky storage container. I ordered a 4 – 5 pound chicken for $ 15. This is a little more than double the price of a similarly sized chicken at Safeway. I figured that a fresh organic chicken would be worth the cost, and make my Barefoot Contessa Roast Lemon Chicken with Croutons recipe even more delicious than it usually is.
Instead, I got home this evening to a dirty bin with a FROZEN chicken sitting inside. Not only was this «fresh» chicken rock-​solid, it was also disfigured. One side was completely flattened. To make matters worse, Spud sent me a 5.9 pound chicken (which is huge) and charged me $ 23.50. This is completely outrageous, and unacceptable. The maimed chicken is thawing in my kitchen sink… We will see if it is unfrozen by the time I need to start cooking (doubtful).

I was originally an Organic Express customer when they changed over to spud. For the price and quality of spud boxes (both not great) I would rather make the trek to Berkeley Bowl. One too many times I received over-​ripe bananas, strawberries and apples that never ripened (these were all part of the regular delivery, not ones that I ordered ‘out of season’).
I signed up to get special customer service and in the end I didn’t feel so special. I am going to try out a local CSA where I can also get farm fresh eggs — Eatwell Farms. Good luck Spud.

I bought a groupon and actually cancelled it!
I went to their website which I found highly overpriced, even for organics which I am willing to pay around 25% more for. I was about to proceed anyway because I figured I was getting the groceries for half off with the groupon. That is until I went to check out. I had about 20 dollars in charges for insulated bags and dry ice. Now, I can accept them having higher prices as they are making deliveries-​HOWEVER, I do expect some of that mark up to cover the costs of my food getting to my door cold.
Beyond that, the selection sucked. The only reason I am giving this 2 stars instead of one is because they deliver to the east bay and they deal in organics which I think is a worthy cause.
It’s back to the Berkeley Bowl for me, thanks.

A rep wrote me privately to say that they had done a lot of work to improve their customer service. Considering how poor it was during the switchover from Organic Express to Spud, anything would be an improvement. Subsequent to my original review I also received an email from someone pretty high up the food chain (pun intended) at
, which implied that they recognized that there was a colossal strategic failure within the ownership at
that led to all of the problems.
I do appreciate the communications from the
reps. It is laudable for them to write to me after over a year — it shows that they genuinely do care. Unfortunately, I’m not ready to go back. The experience of wasting many hours of my life, first trying to get hold of someone at
and then with later my credit card company disputing the charges that
wouldn’t reverse (on the groceries I never received), still leaves me with a bitter taste in my mouth.
I hope others have a better experience than I had in 2008. Right now we are very happy using Farm Fresh to You as our veggie delivery service.
Best of luck to
in the future.