St. Francis Renewal Spa

I received amazing service from the masseuse Melida and Nail technician Tran.
They were both accommodating and went out of their way to make me comfortable.

I have been to a dozen or so hotel spas and this is one of the best. Ask for Antony. He is top notch. I have a number of sports injuries, his massage is great but his sports therapy and stretches are unparalleled. For the first time in months I feel relief in my shoulders. Highly recommend.

I absolutely love this place. Its tranquil, beautiful and clean. Even the locker room is sumptuous and stocked with everything you would possibly need. The steam room is so relaxing I could stay in there all day. The staff is very friendly, I had a great talk with the sweet and inviting manager Lorrie. I’ve gotten a Swedish massage from Antony and a manicure from Wendy. Both were professional and left me feeling pampered and relaxed. I would highly recommend this place even if you’re not staying at the St. Francis.

The massage was great and the facial was thorough. I think the only thing I missed was the ambiance. I understand the convenience of connecting this space to the gym but at the same time, I don’t want to have to walk through a whole bunch of sweaties in order to get to my calm and relaxing experience. The rooms are pretty basic as well and don’t feel quite as tranquil as I think we would all like.
All-​in-​all this was a great experience and anyone should feel apt to try it for themselves, considering the prices are at a good level within this expensive city. Take a break and a second for yourself and go get pampered!

Used to be my all time favorite place!
This year my experience there made me never want to stay there again. I even wrote an email to them about it. Not to get free goods, but had to express how bad it was. Just to give an idea… Random hotel people unannounced coming into the room, old bras (yes I said bra!), and poor room service… I did not receive a response! For the reputation they have that is very disappointing!!!

Overpriced.
Poor toiletries & no shampoo.
Poor check-​in process. It took thirty minutes and at 5:15 pm,
the room «wasn’t ready.»
Desk clerk was snotty and pretentious.
I asked for ice & they brought eight (8) ice cubes.
Make this a place of last resort to stay.

The one star ding is only due to the small size of the spa and that there is only a curtain that provides privacy for the women’s locker room and it was left open more than once and the lockers are in direct line of site from the waiting room. However, the masseuse was exceptional (I think she said her name was Paula). I had a wonderful Swedish massage and will go back.

I had such a relaxing spa experience! It started with a Spa mani/​pedi, then a soothing St. Francis Renewal massage, and ended with a relaxing Essential oil wrap. I unfortunately cannot remember her name, but the strawberry blonde who completed my massage & wrap was absolutely amazing. I was so relaxed… I didn’t want to get up from the table! The front desk associates, however need some customer service training. Plus, it was a little discerning to see the same girl who had just taken my info at the front desk with little/​no customer service experience end up being the person scheduled to complete my mani/​pedi. I believe her name was Lim or Lan… she did do an awesome job waxing my eyebrows though.
I would definitely return to this spa!

I decided to come here since I was staying at the Westin and subjecting myself to a red eye flight. What I gained in convenience, I lost with overall spa experience. The facilities looked a little tired and the massage therapist spent most of the time rubbing me with cold lotion.

I love the massages here. I get Paula all the time and she’s a great massage therapist as well as a really nice person. I also get my nails done here from time to time. Wendy is really really good. She does a great job cleaning. I love coming here, very easy to find and very nice people.

Melinda gives an amazing massage! If you are looking for an all day spa hang-​out, this is not for you. Very few ammenities, no hot tub or really anything to do before your appointment.
If I were staying in the hotel, I would for sure go back, but would not make a special trip.

I got a spa manicure (different from a regular manicure because your hands and arms are massaged and lotioned up and generally pampered) and it was very nice. I am not very good to my hands and it was great to have them treated well. My manicurist, a Vietnamese woman whose name I cannot remember for the life of me, was very friendly and kind and did a great job with my manicure. This was overall a pleasant experience.
My only complaint is the size of the manicure/​pedicure station. It is TINY. There are two pedicure chairs and a manicure station all stuffed into a space that is no bigger than a small walk-​in closet. It’s really a shame because the services are so nice there. The manicurist and I both kept bumping our chairs into the other furniture.
The space constraints aside, I am very happy with my manicure and highly recommend the Westin St. Francis spa for this service.

Generally I do not ever forget names. However, for weeks, then for months, now almost a year, I have tried to recall the masseuse I had at Westin, but to no avail.
I am diagnosing myself with prefrontal cortex dementia. Alzheimer’s, vascular dementia… whatever…I just CANNOT REMEMBER.
So, this review is guaranteed to not be very useful, unless you have no qualms about requesting a massage with «that great masseuse with black curly hair.»
What’s her name gave me the best massage I have ever had, professionally speaking. I am an avid reader/​writer, so my upper back shoulder area is usually off the charts on the tenseness scale. After a one hour deep tissue with HER, I felt nearly completely unlocked and fluid.
I really liked how small and comfortable the spa area is, compared to the endless expansiveness of the Westin Hotel just above. I’ll soon work up the gusto to schedule another appointment by way of physical description of What’s Her Name. A masseuse like that just cannot go to waste!

Wow, I’m so amazed by that review. I go to the St. Francis Spa every month for a Massage with Lorrie. I have to admit, it’s a Health Club not really a spa. But they have a steam room, lockers, and some great tea! Lorrie has amazing hands!

Went there for the first time for a spa treatment, which I found to be rather ordinary. Got a massage & they do not soak your feet like they do at other spa’s (such as Nordstrom’s Spa) before your treatment. Also, I specified that I wanted extra attention in one area & the masseuse seemed to spend the least amount of time on that area. The massage oil was cold each time it was applied to my skin vs. places that either use warm oil or the masseuse warms it with their hands prior to application. Finally, when I got home I found out they overcharged me, charging me for an added service that I did not get nor ask for. I will not go back again since there are other places to get a good massage. Let’s see if they will credit my account when I call them on their billing error.