Standard Parking

I have been parking at this garage for the last two years. All of the workers are courteous, quick and quite nice. I once found the back of my car damaged; however, due to the garage’s routine inspection, I learned that the BMW Dealership (where I had been immediately prior to the parking garage) caused the damaged. Thankfully, BMW acknowledged the damage and fixed it. Aside from that one instance (which was not Standard Parking’s fault), I have never had an issue with my car. I like the overall convenience of this garage and truly enjoy the workers.

I’ve been working in San Francisco going on 10 years and this is by far the worst garage I’ve used. My company recently moved locations and this garage is most convenient, unfortunately. Here’s the first incident: They put an 18-​inch scratched my car in September and then filed a claim with their corporate office that it was a pre-​existing scratch. The attendants at the garage knew my claim was going to be denied (because of what they filed) so the next time I parked there (prior to me receiving the denial on the claim), they rubbed it out for me. (Now why would a garage touch a if they felt that the damage was not at fault?) Good thing the scratch was on the rubber bumper of my 740il BMW so I let it slide (slight residue left from their work — but at least not an indentation). Second Incident: In October they scratched my car again. This time it is a 3 foot scratch on the passenger side rear door. The door not only has paint on it, but the scratch is indented into the door. The night I picked up my car I saw it (you couldn’t help but see it), I informed the attendant and he quickly grabbed a BOTTLE OF WINDEX and started spraying and rubbing my car. Can you believe it! I told him to stop and file the papers for the claim. He did. The manager of the Garage, Gerald Sarmiento, has the claim filed as «pre-​existing» AGAIN. My claim is denied! I am not finished with this garage. They will not be allowed to lie and get away with wrecking cars in their garage. The manager (BTW who is ALWAYS «at lunch» — will never get on the phone with you) is an incompetent manager and a liar (or allows whomever submitted the claim to lie). Save your car — would never park a car there again and would give this 0-​stars if it were possible to post that way. They are the most unprofessional garage I’ve worked with in any area I’ve lived and I am reporting them to the Better Business Bureau. I can’t believe that their corporate office of Standard Parking allows this to go on. Any suggestions to get justice on this one, please let me know.