State Garage

These guys dented my brand new car (bought the day before). There was white paint on the dent and a white car next to mine. Not only did they deny it when I brought it up, they insulted me too. Their policy states that they only compensate up to $ 200 and that’s only if you notify your insurance with tin 48 hours (raising your insurance) and prove it in court. The fix was over $ 1500 in a good shop that I am loyal to. I’ve talked to many people in my neighborhood that have had similar experiences with this garage. These guys don’t care about you or your car, just your wallet.

TERRIBLE! Parking here over the weekend, Saturday night. Posted price was $ 15, came out to take the car he demanded $ 25. What a jerk. Do not park, unless u absolutely have no choice. Forgot to mention, if u have a nice car dont be surprised if yr car get scratch or ding from these valet. They drive like a maniac.

Careful… you might be fooled by the hours or prices listed on the signage here, but be assured that they are irrelevant markings on wood and nothing more. Random prices based on whatever mood the attendants are in, and vary from the $ 15 per day advertised price to the $ 25 pissed off price. Also, dont expect your car to be found or brought out in under 10 minutes because it will not be unless you get supremely lucky. Ive been giving these guys a chance for 7 months and i honestly cannot bear another day. Oh, and i was refused service for about 15 minutes last Wednesday because the owner thought i was Turkish after reading my last name on my credit card. So… watch out for that one too, i guess.

I’m a monthly parker who is canceling at the end of the month. The evening attendant is militant and rude. Last time I went to get my car I watched the valet park by bumping the car behind. For $ 350 a month you’d expect zero attitude, excellent customer service, no damage and a latte. I think this experience will actually make me enjoy walking the extra distance to the next garage.

This place is a piece of crap!!! Ask how much for a two day parking in and out because the car was F150 he said 108 but we ask if there was another garage cheaper he said if you come back it would be 200!!! What!!! So we went to another one that cost 80 dollars the guys there need anger management!!! Worst service ever!!!

AWFUL awful dump. I was parked here for 55 minutes. Did he charge me their 1 hour rate? No. Did he charge their 1.5hr rate? Nope. What did he charge? FULL DAY FOR 55 MINUTES. I asked him what gives and he responds with «you’re late» and walks off to get my car. Which he proceeds to drive like an ass and screech my tires. Makes you wonder how they’re treating cars when no one is watching.
DO NOT GO HERE.

I asked the attendant how much for overnight parking, he said $ 30.00.
I told him I would be there three days, he said $ 90.00.
I gave him the car and paid them $ 90.00.
My plans changed, I only needed to park 2 days.
The attendant told me it would be $ 45.00/day for two days ($ 90 total, same as three days).
I asked him where these prices were posted.
He could not tell me and became very angry (this was so unprofessional it was almost humorous).
I told him I disagreed with with him.
He told me to stop talking.
I told him he was very dishonest (and a couple of other things)
I am currently disputing the extra charge with my credit card company.

If I could give zero stars I would. I think the manager here has anger management issues. There was a misunderstanding about me taking my car vs. needing to grab something. When the manager found out I was simply grabbing something, he lost it on me, started yelling, told me to get out, told me my month contract was cancelled (I was only three days in), and told me to leave. He tried to reach into my car to grab the monthly parking permit from my rear window, which I obviously need to get a refund.
A few notes– The garage was very busy and I waited for 15 minutes while they attended to other customers and grabbed my car. I understand they were really busy, so told them not to worry, that I would park my car on the street and then return later in the evening. This didn’t keep the manager from yelling at me. He escalated the situation, told me my contract was «cancelled».
I returned to ask for a refund for the days I wont be using. The manager claimed he can’t process the refund, that it needs to come from the management office, and that I would only get 50% back.
Story isn’t over yet, as there is no resolution, but save yourself the trouble and find another garage.
Bummer because some of the attendants are lovely and its convenient to my apartment.

Overcharged me for two hours, tried to add bogus 10 dollar charge in the beginning (maybe thinking I’m a tourist) and were very rude the entire time. Won’t use again. Be weary

Extremely rude. Disrespectful to me as their client and as a woman. I am very disappointed as to how I was treated by a morning attendant. I would give this business ZERO stars, but I have been their client over the years and the night attendants were and are considerate; hence, one star. Currently, they need to treat people better, show more patience, and be more professional.
I had forgot my iPhone and a phone battery at their parking lot the night before, and when I went next morning to inquire about it, I was told, rudely, that the phone was not there. Thankfully, I recalled my iPhone from my computer, and it showed that it was there, at the State Garage –Leavenworth and Sutter. When I came back to ask for my iPhone, the parking lot attendant ignored me, yelled at me, made me wait, denied having the phone, and yelled at me again, very disrespectfully. I reminded him that I was their client, that the IPhone was there, and I would not leave until I recovered it. I was assertive and that also means I was respectful, but I wasn’t taking any bs either.
He gave me my iPhone, after pressuring him. I don’t know if he is the owner, a manager, or a worker. The way they mistreat their clients is uncalled for. The guys at that parking lot seriously need to learn how to treat people, clients, and women. I know I won’t come back, and I suggest people to not let be bullied by anyone working there.

Great customer service. Good price for the neighborhood. Safe and clean indoor garage. Quick response time.

It’s Christmas Eve and the garage was supposed to be open 10 am to 8 pm and nobody showed up to open the garage. Disrespectful, inconsiderate, simply unbelievable.

Don’t even want to give this place one star. First time I took my car here I was under the regular time restraint and they brought my car back after me waiting 20 min and my window and door were broken. Still had to pay full price and they couldn’t explain the damage.
SECOND time at this garage we parked at 9pm got back at 12:07am and they told us we were passed their «closed» time and that they wouldn’t release our car unless we paid an «extra tip». $ 75 later they pulled our car our which took 3 min and opened the gate. Overnight parking is $ 25. Do the math yourself. Wouldn’t park my car here again if it was the last spot in SF. honestly would’ve rather gotten a ticket and had the money go to the city then pay these money hungry clowns. Absolutely no customer service/​customer loyalty. Had a friend park here for YEARS and even after mentioning her we we’re still outrageously charged for THREE HOUR parking. Never giving them my business again.

Alright. This is the first negative review I wrote on Unilocal.This garage is SHITTY! Never and EVER PARK HERE! The most terrible and horrible parking experience I’ve ever had in my whole life!
I was a monthly parking customer here. Generally, I will call the garage office every time before I need to use my car. There was only once that I didn’t call since I was in an emergency. When I asked the attendant“Can I get my car please?”, I was told that he can kick me out if I don’t call in advance next time who was drinking and smoking right in the garage. WTF!!! And afterwards that attendant attempted to revoke my monthly parking and refund me the money. It ends up that I called 911 and would contact the manager at the second day. BTW, I parked my car in another garage even though I refused to be refunded in that way.
Conclusion: RUDE ATTENDANT! Terrible Customer service! You will be told: they won’t be responsible for any scratches and dents caused by valet parking attendant! AND IT HAPPENS!

This is just ONE of the couple bad experiences I’ve had with this garage and I felt that it was worth writing about.
NEVER PARKING HERE EVER AGAIN. I RARELY ever feel the need to write a negative review, but this guy was so rude. We were quoted $ 20 for over night parking. The next morning we came back and we had to pay $ 30. When I told the guy (different person) that we were quoted $ 20, he scoffs at us and says, «Nice try». We didn’t want to make a big scene so we just paid him so we could leave ASAP. There was really no need to be rude.
I really wanted to keep parking in this garage because of the convenient location but their customer service is just abysmal.

Held my car hostage and demanded more money! The morning attendant is rude and told me $ 30 for 24 hour parking. I told him I would be back around the same time tomorrow to pick up. He charged me $ 42 are refused to release my car till I paid. NEVER AGAIN WILL I USE THIS GARAGE, when I told him on my way out he told me «GOOD! don’t come back» nice customer service.

Terrible. Today I was charged $ 25 to park there upfront when I dropped my car off from 630AM-​2PM. There is supposed to be an early bird special for $ 10 when you arrive before 10AM.
ARGEL stopped me as I pulled into the garage and told me I had to pay $ 25 and I had to pay NOW. I paid it because I didn’t want to be late to my clinicals at the hospital.
When I picked my car up, I asked him why he charged me $ 25. He mumbled something and said it was busy so he charged me $ 25.
So let me get this straight, you’re so busy that you took the time to charge me upfront, and take me to the register. Seriously? If you were busy then you would charge me later, why waste the extra time. He was obviously just trying to make extra $$ on the side.
Whether he was busy or not, it doesn’t matter, it’s NOT ethical and it is NOT okay.
When I talked to him about it, he seemed embarrassed and told me rudely that if I didn’t like it then I didn’t have to park my car there. Whatever. I never would want to come back and I absolutely 100% would not want anyone else to experience this.
My other classmates who parked there said they only paid $ 10 and they were there a few minutes prior and they didn’t have to pay upfront like I did. Guess he saw me rolling and he be hating.
But forreal, even if you paid me, I would not let them touch my car. I am a reasonable and forgiving person but this is not acceptable. So unreliable and shows how much they don’t care what happens to you and your car.

Disappointed with customer service. Found this garage in the Best Parking app and saw that they charged $ 12 for Sunday parking. I called to confirm the rate and was told yes $ 12 good for 10 hours. Got to their garage and was told that it was $ 17! I told the attendant that I even called to confirm the rate and he admitted that it was he who I talked to. I asked him why did he misquote me considering I confirmed. All he kept mumbling about was it was ‘management’ and that the size of the vehicle (SUV) was going to cost a few dollars more. Disbelief!!!

They are solid garage. Have been with them monthly for a few months. No scratches or any bad experiences as others have had.
5 stars if they were open ²⁴⁄₇.

THEY SCRATCHED MY CAR!
The structure is fine but I met some of the skankiest attendants I have ever seen. The whole point of valet parking in a garage is to save the car from kerbside dings. these guys totally defeat the purpose.
Never go here — NEVER.