State of California Employment Development Department

I called the department this early morning close to 9:30 AM to find out what the status on my unemployment benefits was. The receptionist, an African American female, told me to contact another number which she only told once and I did not catch it. I asked her to repeat the number. She rudely said «hello!?» And hung up on me. I called her back the second time assuming there was a disconnection with the phone and I really wanted to get that number to contact. She told me the number once again in an annoyed tone of voice and I asked her to repeat it as I tried to jot it down. Right after I said that she, again, said in a very rude tone «helloo!?» I responded «yes can you hear me?» She then hung up on me. I called her back the third time because I did not get the number to contact as she keep hanging up. When she answered the phone, I was upset and told her I was hung up twice. She remained silent at the receiving end and did not apologize or took responsibility for the inconvenience and rude tone that she projected. I asked her for the number once more and finally got the number to contact. This female works as a receptionist who represents the employment development department and I would expect such person to be professional and eagerly willing to help in her dealings with inquiries. Unfortunately, that is not the case. If anyone is willing to put up with that kind of service, oh please, feel free to contact them with any questions/​concerns you may have.

Wasn’t looking forward to coming here, but I was pleasantly surprised. Every single employee that I encountered was friendly, offered their assistance, and was helpful. I won’t dread coming back, but let’s hope the first time was the last time.