Sudzee

Writing a review as I have now sent my laundry out three times. Pretty much as good as it gets!
After having our house washer and dryer hook-​up capped due to the drought, I started saving my quarters and bought a granny cart to make the trips to the laundromat a bit more pleasant.
However, what is a busy girl to do when she’s working 60+ hour weeks? Do laundry on Friday night? No one likes a drunkard in the laundromat, so I have started sending my laundry to Sudzee instead.
I can fit roughly three weeks of clothes, towels, and sheets in the giant laundry bag they supplied. Typically, that comes to about $ 40. I leave the bag in my mailroom, then text that the bag is ready for pickup. It usually takes about 10 minutes (or less!) for me to receive a text that my bag has been picked up! I guess I live close by, but that’s awesome service anyway! My clothes come back sorted, folded, and my freakin socks were matched. Matched! I don’t even do that. I use the lowest cost option, stack and pack, so I’m amazed that they even take the time to fold, much less sort and bag.
Today, I put out my laundry bag before I went to work at 9:30. I just received it back the same day at 7:30. That amazing. They can’t always fit in same-​day delivery, I’m sure, but man do I appreciate it when they do!
Love the communication – everyone who I have spoken to (in person and by text/​phone) has been very sweet and professional.
My only desire would be to be able to include my own dryer sheets and directions for cold wash/​delicate dry without it being a lot of extra cash. The levels of wash service are pretty good, but a little more selection would be very well received.
Overall, I am more than happy with both the service and the price.

Great service and very efficiently run. Dry cleaning typically comes back 2 – 3 days later. Would recommend this service to anyone as this it such a time-​saver. After a year and half have never had any issues. Prices are typical for SF.

This is a busy girl’s dream. They do an excellent job with wash & fold, delicates and dry cleaning and it’s door to door service without you needing to be home for the pick up or delivery. Goodbye to lugging my shit all over the street and having to get home before the laundry place closes. Whooohooo!
It’s also worth mentioning when I had customer service issues, they were more than willing to make it right.

Still no refund two months later and no apology. People this company has no class and unprofessional. They will ignore you and throw you in the pile of complaints. Sudzee you are the WORST!!!

I’ve been using sudzee for a while now and I still love them. I still get clean clothes and i still don’t have to wait around.

I tried Sudzee on the recommendation of a neighbor and I’ve been extremely impressed. I thought that I would use a competitor that we use at the office, but I’ve been really impressed by Sudzee’s responses to all of my questions. The service is quick, too.
My clothes came back folded, and my shirts were promptly dry cleaned.
No complaints and I’m recommending it to my friends.

When it’s good, it’s great. When it’s bad, it’s terrible. Sudzee is one or the other. They are inconsistent. As others have said, the service has degraded as it has become more popular. When I started using it a year ago, I could get same-​day turnaround. Now if I request early in the morning (7am) the laundry may not get picked up until 10pm, and won’t get delivered until the next night at 10pm. By the way, I live 1 block away. So although they advertise same-​day, expect 36 – 48 hour service.
Scheduling can be adjusted to. The real problem with Sudzee is that the pricing is unusually complex. Actually, it doesn’t make any sense at all. I started getting odd invoices and when I questioned them, they would usually fix the individual bill, but they have not clarified their pricing or made it consistent:
— If I put in my bath mat (a glorified towel) they charge me $ 7 – 9 for a «rug cleaning». After complaining they said I could add a note to each order «Wash bath mat with regular laundry», but they are inconsistent about honoring this.
— Their service bag has a zippered inside compartment. Apparently, if you don’t zipper this compartment, they may charge you double, although that isn’t noted anywhere.
— They don’t have a per pound price; their price is per bag and they calculate out an aspirational per-​pound price you would get if your laundry weighed a certain amount within the bag. They base this on 40lb. However, if you use only the compartment that can be zipped, there’s no way you can get more than 25lb in the bag.
Suffice it to say, I have had to look at each invoice with an eagle eye to make sure they are charging properly, and for the past 6 months, it seems like there has been one issue or another with 2 out of 3 services.
Next up: Washio, Rinse, or straight up Taskrabbits to do the laundry.

I want to give them 5 stars, but in the 2 times that we used them, we had towels come back with moldy spots still on them and a pillowcase with a stain that they didn’t try to get out. We have only white laundry, and would expect that to be very simple to clean. Try using detergent that works? Or add some bleach maybe?
We also had so many issues with having a pick up or delivery scheduled, that it almost made me crazy.
We requested that they place a hook on our door so that we could lock the bag to it, but this was not done, and we had one really big bag of dirty laundry stolen off of our front step.
Since their pick up and delivery schedule is so all over the place, one of our employees was confused and placed a full bag of laundry out in the evening, since they said they would not be able to pick up until after 7pm. They communicated with another of our staff a bit later and said they would just pick up in the morning instead. This message was not relayed to the person closing, and she had already placed the bag outside. When we came to work the next morning, Sudzee showed up to pick up and the bag had been stolen overnight.
At that point, they asked us if we would like them to come and install the hook. Really? After we had asked and had no response to the requests? They waited until we lost a bag (and we have to pay for that bag) to ask if we would like them to install and pick up. We have no laundry now! We now are out $ for the bag and even more $$ for the lost laundry.
Too bad they cannot seem to get it together. They do have the lowest cost for service, but it is true that you get what you pay for.

Don’t get me wrong, Sudzee is awesome until everyone started using them!
Back in 2011 when I first started using their services, the attention to detail was impeccable. They remembered my name and my personal customized service requests.
Now I text and it takes hours for a response and forget about same day service.
I always received same-​day service on weekdays; just text the night before and I’d receive my clean laundry around 11am!
Those who started using Sudzee recently will not have the same experience that I was used too.
The competition really sucks, so if anything this is the time for Sudzee to take advantage of the marketspace. Just hire more people and leave the scheduling to the management.
Customer service is key to keeping customers happy. Once this goes down hill. I’ll be looking for another service provider.
N

I really like Sudzee bags. I have no idea why they competitors doesn’t use something like that. It’s so convenient — you lock a bag to something and send SMS for a pickup and they deliver and lock the bag again. As result, you don’t need to be while pickup/​delivery, you don’t give a key to anybody (like in SFWash).
However, I didn’t like the quality of wash. White t-​shorts came back greyish. I talked to them and they told me, it’s because of high heat dry and recommended low heat dry. I tried it and still tshirts are greyish and generally I have a feeling that there was quite small amount of deterent used. It’s not super bad, but it’s way worse than what I had when I had my own washing machine.
So, it’s ok to use them for some comfort close, but I woulnd’t recommend it to somebody who washes work cloth and want it to be in top shape.

I have been using Sudzee for about a year now, and I absolutely love the service. Life is busy, and time is money.
When my washer/​dryer combo unit went on the fritz, I started using either one of the two launderettes within a block of my house. After two weeks of spending several hours at a time getting the dirt done I started looking for a service that was cost effective and easy to use. I am very happy to have discovered Sudzee.
Simple enough: I went online set up an account, provided my billing information, indicated the type or service that best fits my needs and chose a personal pin for my account. Later that evening and a large sturdy laundry bag with a grommet/​combination lock. device was locked to the stairs outside of my apartment waiting for me when I got home.
Each time I fill the bag, I text Sudzee and let them know I have a pick up for them. If I have the bag locked to my stairs on my way to work in the morning, I usually get a text that the order has been processed and returned later that night, when I get home from work.
On several occasions I have called in an S.O.S order and they have, for an extra fee, expedited the order and had everything back in time to catch a last minute flight.
The long in the short: I haven’t replaced my laundry unity. With the efficient, effective communication and superior service I get from Suzdee I have never even considered replacing my unit, and in the end I’m actually saving money.
Bravo for great customer service, and making life just that little extra bit more efficient and enjoyable when not tethered to the house or launderette for hours at a time!

I used this service for a little less than a year. Their prompt pick up, and same day delivery was fantastic!

Sudzee offers a wonderful wash and fold delivery service. It’s the easiest, cheapest option for lazy people to do laundry that I’ve found in San Francisco. I’ve been using their service consistently for 6 months now with very few complaints!
I am a Sudzee «Regular Customer» meaning I pay $ 15 at the beginning of the month, and then that $ 15 goes toward my first order of the month. The benefit of being a «Regular Customer» is that I get 25% off all my orders. I use the Wash and Fold service, always fill up my bag, and the price comes out to $ 0.75/lb. That is REALLY CHEAP, about half the cost of other similar services. In one bag (which is HUGE), I can fit 5 – 6 loads of laundry and it usually comes out to ~$ 40/​bag.
It’s so easy:
#1. Put your full bag of dirty laundry outside and bike lock it someone relatively safe like your porch or door.
#2. Text Sudzee you need a pick up.
#3. Sudzee texts you to confirm they’ll pick it up, when they pick it up and when they deliver it.
#4. Receive nicely cleaned, folded and sorted clothes within 1 – 2 days (sometimes if you put it out very early in the morning, you’ll get it back that same day evening; otherwise, you get it back the following day).
#5. Your credit card on file is automatically charged.
My only complaint about Sudzee is that they must use very hot water to clean your clothes because sometimes they come back a tighter and smaller than they went out (particularly jeans, sweaterish things, or any garment that’s at all delicate). That said, nothing of mine has ever been lost, ruined or come back completely unwearable — just a little smaller/​tighter/​shorter than it should be.
My current apartment building in The Haight has no laundry facilities on the premises. A washer/​dryer was always a need-​to-​have for me when renting an apartment, but this place was too good to pass up in the current insane SF rental market. I’m very happy to have found Sudzee!

we love these guys!
i’ve never used a laundry service before (aka i *am* the laundry service), so when our clothes came back folded, organized by color and item, and even by «his & hers», i cried real baby-​tears of joy.
these guys were polite, professional, and timely. we’re customers for life.

Just like magic! Stuff my bag with dirty, stinky laundry. Lock the outside my door (yes, right at my door!). Text them and head out. Went to watch a concert which was awesome, even had a few drinks too many. Got home and viola, my laundry was waiting at my door!
My credit card was charged, and I never have to deal with my old crazy dry cleaner again!!!

We switched to Sudzee as our old pick up/​drop off service stopped. This is by far the worst dry cleaning service ever. They charge twice as much for work shirts, and three times as much for wash and fold than anyone else in town. DO NOT use this service, there are much better and less expensive options out there.
I do like the secure bag that they leave but it is absolutely not worth the price.

Worst experience ever! I will never go to Sudzee again.
I live across the street and it was still a stressful experience!
First of all the customer service is almost non existent since there is only someone there M-​F 9−5pm…when most people are at work. I never saw anyone or spoke to anyone in person.
All communication was online, via text, or written notes… if felt like a shady drug drop off. I had to hassle her to email me an invoice since I had to pay for it online.
They lost my jacket and took them over a month to find it.
And to top it off, they were rude and very unprofessional.
Never ever going back again, the whole thing felt shady. Wouldn’t be surprised if the whole thing was a front.

What is the worst thing that can happen on your first time doing a home pick up laundry service?
Getting your clothe lost, bad customer service, and stressing out about it all!
Well, that happened to me. I texted Sudzee Fri morning for a pick up. By 8pm, I received the bag back, locked to our front door. The combo lock didn’t work! I tried my combo many times with no success. I texted Sudzee and they asked me for a security question. I answered it. Then silence.
I went out Friday night, angry at 2am, without my bedsheets and duvet covers, and frantically packing for a trip the next morning, texted Sudzee angrily and demanded they tell me my lock combo.
6am, got a lock combination. Excited, went downstairs and opened the lock!
Not that this hasn’t been a stressful situation already, turns out my bag was full of GUY CLOTHES! I called them, they had no idea what happened to my bag. And they just told me to leave the bag outside and someone will pick it up.
Sparing you the details such as, them claimin my lock combo was always the same one, and that they delivered the right bag to me, just not the content, this was probably the biggest nightmare of my life. Good thing I didn’t need anything for my trip the next day.
Needless to say, they comped my $ 31 bag of laundry. I’ve never been so traumatized by a laundry service in my life. Be wary, ask about the system, have some sort of leverage in case they lose your clothe.
That’s my advice. I will probably try another home pick up laundry service but with a lot more caution.

I am head over heels IN LOVE with Sudzee! Obviously, the convenience is a big deal. Also, Sudzee cleans and folds my laundry better than any of the other laundry services in my neighborhood, and they do it at a price that’s better than their larger competitors. By taking advantage of the «full bag» deal, I can finally get all of my bulky items done without breaking the bank or visiting the laundromat. Laundry is no longer a headache in my life. Sudzee, thank you!

I love this service. They almost always have my laundry delivered the same day, folded, sorted, and clean as clean gets.