Sun East Travel

One star as I could not get pass the language barrier. Apparently they only respond to inqueries in Mandarin.

The travel agent is called Lisa. She is very considerate in terms of helping me find the cheapest flight ticket possible and she is very quick in returning my calls and email inquiries inc. weekends !!
Once I was going to fly with China Airline from San Francisco via Beijing to Hong Kong. I was already happy with the price and the route so I gave her the deposit, but she kept searching other deals for me until she found a even cheaper one which flew with Japan Airline and saved me $ 50 with a shorter transfer time.
There was another time that, my father’s flight got delayed by 10 hours in Seoul and he called Lisa for help out of desperation as he does not speak English well. Lisa stepped out of her job description as a travel agent to negotiate with the Korea airline and my dad was given a night of hotel for free (I heard that not all passengers on that flight got the same offer). I felt very thankful for SunEast in this particular case. Since then, my family books trips with Lisa almost every year.

I’m so confused. I called, and she hung up on me. I kept calling back and nothing. I emailed, and nothing. I guess they don’t want business.

Lisa is very helpful with everything, from booking international plane tickets on back orders, to scheduling tours to view the gorgeous Napa, her service is the best.
I first started using her when I first got married, and the Napa tour was our first mini honeymoon. It was perfect and we were very happy with it. :) The tour guide, who is Chinese, even translated everything he said to English for my husband, even though he was the only American in the group.
My mom came to visit me when we got married but I didn’t have enough time to go sight seeing with her because I have a busy job. So, I asked Lisa to recommend my mom a perfect tour for her, and she did. She found my mom a 7 day Las Vegas/​Grand Canyon/​Yosemite tour. My mom said the tour was great and she loved it :)
Last Christmas I went back to Lisa and wanting to buy tickets for me and my husband to visit HK. Of course, just like every year, plane tickets sell out very fast around Christmas/​New Year, so we got ourselves on the waiting list. A couple of days later, she got us our tickets. And her price is usually lower than what you can find online. It was my husband’s first visit to my home town, and he was very excited!
This year, again, we’re going back for more. Lisa again is very very helpful on getting the tickets. She is aggressive on the ticket selling company, but not on the customers. She is VERY friendly, listens to what we need, and she answers the phone every single time I call her (which is a LOT) and answers every single question I have for her. I can’t say I can find a better travel agent than her.