Sunrun

Sunrun installed our solar panels about 5 months ago. We absolutely love them! We have saved several hundred dollars in just a few months. Their installation team was great. We had a new electrical panel put in and they made sure that I we were satisfied with the work, the paint, etc. We had a slight problem with the color match, and they took care of it. The even took the time to paint the whole wall. I was extremely satisfied with the outcome and the attention from their customer service. Highly recommend!

Im very happy with my new solar system. 12 panels. I wanted more but my roof was too small. That’s ok my bill is not that very high anyways Sunrun finished the job in about one day which is incredible. It was raining lightly that day too. They still kept working. I think i saved about $ 2000 from the other quote. I definately will use them again for solar.

It is now Jan 19^th, I still have no solar and a huge hole in my drive way, Along with a trench on the side of my home. They sent a bunch of gofers to my home to dig a trench that had no experience digging around utilities they where throwing digging bars in the ground like they were digging for free gold, But the only thing they hit was my gas line. So more damage sunrun has caused. They destroyed my neighbors brand new landscape and then when confronted about the damage the field supervisor looks at me and says where did we damage anything, as he is blind and can not see the damage or man enough to own up to the damage.
Yet to this day after all this mess we still have not herd 1 single phone call from our project manager Angela Barnett. I have had the pleasure of dealing with some supervisor named Brian and he has nothing but a mouth on him that runs non stop not allowing us to get a word out. Every time you call the main office all you get is a front desk clerk telling you the same crap that they will push this to the top and get a supervisor on this critical matter that we will receive a call and than no call not one single call from anyone at this company and for some reason not one boss is ever around to speak on the phone
Please people do your selves a favor go with another company for your solar do your research and stay the hell away from sunrun. Unless you like speaking to front desk clerks that read a script and never get the chance to speak with anyone that remotely cares about you or the service they provide.
This company should be closed down. I will be flailing a complaint with my local city the better business bureau. And Now getting a lawyer involved.

our system has been down for 3 months.
Promises, promises is all I hear
they must listen to dionne warwick all day!

I have a Sunrun residential installation in San Diego. I am very happy with the company. I haven’t had any problems and I have saved a lot of money.

I have been through an 18-​month nightmare with SunRun, which apparently took over my system from REC solar. I paid up-​front for the 20 year lease… big mistake. The system performed as promised only for brief periods. The company itself never discovered it. (Remember how they say they’re going to monitor the system and keep it in working order when they’re giving you the hard-​sell?)
It’s only because I was monitoring it on my own, and calling them to get it fixed that they started sending out «technicians.» One after the other. And still the system continues to produce roughly HALF OF THE ENERGY promised, All I get are excuses.
Worse, since they installed the system, my roof is leaking — right along the line of the stakes that connect their panels to the roof. The latest technician was trying to claim that the leak was coming from somewhere else. Really, I said. Lets measure it. I go up with a tape measure… Guess what, it’s exactly on their stakes. «I don’t see where it could be leaking,» says the lying tech.
Go ahead and get solar. It’s good for the planet. But avoid SunRun whatever you do. SunRun sucks.

Customer service is terrible. I have called 3 times in the last week and nobody will call you back. Solar system seems to be working fine, but once it’s on your roof then your on your own. My call has been escalated and still nothing. Do some extra home work before you buy. There are good companies out there that will take care of you even after you have paid them many thousands for a system.

Panels not producing over 5 months. Called 8 days ago and still waiting for call back. No supervisor available. Poor customer service. Get you money then they disappear under the rock. Local rep can’t help but nice to talk to. Said all he needs is a work order. Yea, holding my breath. SunRun, you suck

After the snafu with the Go Solar SF rebate, Sunrun corrected the issue and I was able to get the rebate I was entitled to. Thank you for explaining and correcting the issue.

Sunruns’ ratings seem to be polar opposites based on location. My personal experience with Sunrun was very good here on the central coast of California. From first call by the sales tech through the engineering walkthrough and installation it has been a very good experience. My PM Larry has kept me updated via email and phone. He responded quickly when I made a change to the original plan in order to support a battery backup system down the road. Of particular note was the installation crew led by Darren. They showed up when they said they would and worked like demons. I only saw them take one break, for lunch and work hard for the rest of the 8.5 hours they were there. I was very skeptical that they would be able to install a 15 panel system on the roof plus all of the hardware inside in one day but they did it. As an engineer I’m pretty fussy about how the installation looks in terms of functionality. What I got was an extremely clean installation with no hanging wires, clean conduit runs, and a minimum of «ugly» stuff that my wife doesn’t like. Very good work.
As I said at the beginning, the ratings look very regional so do your homework. You should also be very clear on what you are getting. Surprisingly many folks still don’t know that their grid tied inverter will NOT supply them electricity if they lose the grid. You can make allowances but you need to plan ahead and spend more money. It just depends on what you want the installation to do.
Good luck.

Our experience with Sun Run was nothing but positive, beginning with our initial contact person, Amy, through the installation process, and finally, the last check of our new system, by a gentlemen named Jared.
Amy was knowledgeable, thorough, and professional throughout the sign-​up process. We were actually slated to install solar through Vivant, but changed our minds after speaking with Amy. We especially liked the relaxed manner in which she presented Sun Run to us. Nothing turns me off faster than a salesperson who is overly eager and pushy. She was anything but. (Here’s her contact info, if you’re interested: 415−426−5613; email:
).
The installation team (Ryan, Kody, Leng, Bailey, and Nick) was great, as well: professional and efficient. Jared did the final check of our new system, and was equally helpful and professional.
Overall, our experience with Sun Run was fantastic.

I’m rolling my eyes already and I haven’t even finished my review yet. In fact, the panels on our roof are off and I have little hope my outlook on Sunrun will improve.
Heavy, heavy, heavy on the sales tactics. My husband fell for them right away, hook line and sinker. They had him so convinced there was no way I could even get him to listen to me. Oh yes, they are the best, they are so friendly, we’re getting a rebate, it will save us so much money, it’s going to be great! I just went with it. Our sales guy way nice but I’ll eat my words if he didn’t tell us 30 times that we could earn money for referring people to Sunrun. Then the planner told us, then the installation tech told us, we get it, I’m not doing sales for Sunrun.
There was a huge scheduling error on Sunrun’s part and they showed up un-​announced and were getting ready to climb on the roof when my husband happened to be leaving for work. A few other things happened during that appointment which were NO BUENO but for privacy reasons I will not list them here.
They don’t tell you that if you need to repair your roof they will charge about $ 4000 in labor for a team to uninstall and reinstall your panels. They don’t honor instructions like «no one is allowed in/​on/​around my home when I am not home, period». They pepper you up with an aggressive sales team and you’ll need to ask repeatedly to see the «fine print».
I’m not sold on solar folks, but if you’re going to get it I’d go with a different company. Sunrun seems to have expanded so quickly that none of the teams communicate and you become a very unimportant blip on their large radar once you’ve signed a contract.

I received a follow-​up from Sunrun. Apparently I made them «sad.» Here’s my response to that (and please read my first review — it’s pretty funny!):
Dear Sunrun,
I’m sorry I made you sad :(. I didn’t realize that corporations get sad, but I guess I forget that they’re people too. Ted Bundy used to also play at being sad. And yes, what I’m saying is that if corporations are people, then they are psychopaths. But not all psychos are axe murderers and not all corporations are, nor need to be, super sleazy.
Your crocodile tears do not move me. Just because your sales tactics are perfectly legal and widely prevalent in the world of business, doesn’t make them any less sleazy. I mean, porn’s legal and I have nothing against it, but would I want to hang out with those creepy dirtbags? I don’t think so. And that’s how I feel about Sunrun, too. Plus, your rating star spread is still comically implausible.
Also, I never said that Sunrun pays people to write Unilocal reviews. I said that Sunrun pays incentives to their employees for «reviews that stick,» WHICH IS TRUE.
So…anyway…I am rubber, you are glue, etc.

I received the SunRun response from Kaleacia P. but I am unable to contact them from their response.
Kaleaci P., I have filed a complaint with the Better Business Bureau in an attempt to settle this matter. Amy E. at your San Francisco Office has the information. There is currently a very reasonable offer from me on file with the BBB which was forwarded to SunRun’s SF office again. Unfortunately, and curiously, someone besides myself got into my case at the BBB stating that the case was resolved which it was not. I had to contact BBB and they immediately reopened my complaint. It is in SunRun’s court again.

I have to admit, they have the psychology of selling down to a science. I have a background in electronics, and understand the theory that they represent. However, the problem is that while things look great in theory and on paper, if the company doesn’t follow through, then all is for naught. Our salesman, while extremely knowledgable, was also VERY pushy. Their technology is excellent, and I would love to be a customer, but ONLY if I felt comfortable that they would follow through.
We were ready to sign up based on my understanding of what they’re SUPPOSED to do, and their ties with Lowe’s as well as other companies. The main reason we pulled out was because of a gut feeling, which was reinforced by a little more research. We are on a fixed income, and if for ANY reason, SunRun didn’t live up to what they promised on paper, and we had overages as other people have mentioned, we would be in grave financial ruin. And yes, that $ 15.00 IS A PENALTY, not a «discount.» There are also a few other things that are in the contract that aren’t copesthetic.
READ THE FINE PRINT!!!
We might go with this company in the future, but not until they improve their customer service. While trying to talk to our salesman, he kept INTERRUPTING me with his scripted sales pitch. NOT COOL! That was the final straw.

We have had the Sunrun panels on our house for about 2 ½ years. They have been successful in reducing our energy costs. My issue is with their customer service. It took over 6 months for the installment to happen. On the day of the install, they almost put them up on the wrong section of roof. The installer had an old plan. It was a good thing I was there and discussed the layout with them that day.
2 of our panels were damaged due to the severe winter weather and ice this past winter. We noticed the issue and called it in March. It is now August 26^th, and the repairs have still not been made after making repeated phone calls. I have threated to hire an attorney and stop my payments. Perhaps that will get their attention.

My names Ed Harrison. I am a current Sunrun Solar customer. Last year I walked into Costco in Bakersfield and saw a booth advertising solar energy for your home. The rep explained to me they could reduce my utility consumption by 25% at no expense to me. I said I would like to speak a little more about this so that sent a representative to my home. A couple weeks later Joe Jimenez called me and stopped by to explain all the benefactors of solar driven savings and benefits to me and my community. Joe also emphasized that no out of pocket cost and no future monthly increases would occur. That point really expressed me because I know how much PG&E attempts in to raise double digit increase fees each year.
Thanks Joe for your professionalism and honesty in hooking me up with the best utility savings plan to keep my home lite up and cool in the summer.
Ed Harrison

I love Sunrun! I signed up for a solar system last fall with Brandon Stephens and couldn’t be more pleased with the whole process. Everyone I worked with at Sunrun was incredibly knowledgeable, friendly, helpful, and responsive. My system was installed and has been performing beautifully. The process was so smooth and so easy. The install looks great, and I can’t wait for these summer months of no cost electric bills! I absolutely recommend Sunrun to all my friends and family! Go solar, you won’t regret it!

I looked at 4 solar companies before going with Sunrun, Brandon Stephens was the sales person who helped us decide everything. Brandon was SO much better informed and knowledgeable about the whole system and install process than the other companies we met with. Sunrun was on the ball with the whole process from permits to install and turning on the system. The forman for the installation crew really worked with me as far as where the meter and box where installed on my house, I have a small area that all the ‘ugly’ stuff was in and I insisted all the solar stuff fit in the space (see the photo). They worked harder than normal to install it in this spot but they did it with a smile!
Our solar has been running for about 5 weeks and I could not be happier, it is producing more than they predicted so far.

Sunrun was great. Daniel Maduell was great!
I highly recommend them!