Sutter Nails

What a great find! Walked in after work yesterday for a gel mani and was sat right away. Was tended to amazingly by 2 ladies. I am very happy with my mani– I have problems when I get a gel manicure the technician often paints over the cuticles slightly which makes the polish lift as it grows out. Not here. No paint touched any skin and I’m excited to see how it looks next week! Being less than 2 blocks from my work I think I’ll keep coming back.

Best pedicure in the heart of the city! New spa chair gives the best massage as well Love it!!!

My mom and I came here a few days ago. I had a full set of acrylic done and my mom had a manicure. All the employees were personable and very friendly. They all took their time. We experienced very good service. I will definitely come back here again.

Everyone here is extremely nice, they have an awesome selection of color and gave me an amazing hand/​arm massage. I walked in for a last minute regular manicure. They were very sweet to take me as a walk in — the place was busy. The nail station was not very relaxing, I slammed my knee into the nail tech by accident as I was trying to get comfortable. The biggest downfall was the quality of my manicure. My cuticles were in fine shape, I now have horribly painful hangnails on two of my fingers because the nail tech was over zealous with the cuticle cutter. The nail polish was also applied very carelessly, you can see all of the layers of polish at the bottom of my cuticle and on some nails, covering my cuticles. This place is not terrible if you’re looking for a quick, cheap fix but not the place for a quality manicure. I definitely wouldn’t recommend anyone if they asked.

I’ve been to 4 other salons in SF and had terrible service! So I decided to try Sutter Nails because their reviews were pretty good and they were close to my work. BEST set of nails I’ve ever gotten in SF by far! Thanks Lin you are the bomb!!!

I have always been happy and satisfied with the service here at Sutter Nails. They recently had a renovation and the place is really clean and looks very welcoming. They have WIDE selection of nail polish and they are good quality brand nail polish. The staff is wonderful and very gentle, especially Tammy, Hong, Kelly and Lily. The manager is very attentive and efficient. They accept credit cards but they like it better if you pay in CASH. I have no problem with that. I am definitely a BIG fan and will refer my friends to Sutter Nails.

I went today for a many pedi and they used to make it so great and that was the reason I was going to that nail salon till today, bad mani and pedi, they were in a hurry to get start working in a waiting customer that they didn’t take the proper time to do it right, I don’t think I’m going back again :(

I was traveling for business and I needed to get my gel manicure removed and re-​done. I looked up a few places but decided to go into suttee nails because it was close to my hotel. When I walked in I was told to choose from a bunch of colors which was great. While I sat for my pedicure another technician proceeded to file my nails in order to place foil with acetone to remove gel. She filed a few nails so much I felt the heat from the file and asked that she just keep my nails with acetone a bit longer and not to file. As soon as she placed foils on all of them she started to use a metal tool to scrape what I had on the first nail she had wrapped. It wouldn’t budge. I asked her to wait some more. I didn’t want my nail thinned. It’s the removal of gel that messes up the nail. I’ve been doing gel manicures off and on for a few years. I know my nails.
Once I was done with the pedicure I went to use the bathroom with NO disposable slippers. Very unsanitary.
As she was applying the gel I felt like she wasn’t giving it enough time to cure. She applied two coats. After the top coat she proceeded to remove the film with a cotton soak. The polish was not yet cured so she ended up smudging the polish. She then attempted to fix it by filing the nail and placing another coat. It didn’t look great but I was tired and figured it could live with it. The next day I could see the areas that she had painted on to my skin around the cuticle had lifted. Only one day… to add insult to injury I went in and showed them what happened asking for a refund. I didn’t feel comfortable with them fixing them that o asked for a refund. I was told that it was my fault because I didn’t not allow them to file my nail and that I should not come back. Even the way they handled the incident should speak volumes.
Needless to say. I am never going back.

Fine manicure, however there was a totally unacceptable noise level, due to manicurists carrying on a non-​stop conversation. I would not have believed that four women could produce so much noise, had I not been there to witness it.
Ladies, this is a service business, you are here to make sure your clients are happy and return. This is not a «girls night out»!
It’s very rude to carry on a conversation that excludes others (due to a language barrier). I was unable to read or relax.
Step up your game, ladies — business will improve and then you can afford to go out after work and wool it up!!!

I’ve been looking for a place to do nice acrylics that last in SF. 3 ladies worked on me– which I don’t mind and my nails look great– the final 20 minutes of the experience ruined it.
First they were going to charge me an extra 10 dollars to take the old acrylics off– I said I’d do it myself (they were already coming off)
But then when they were almost done the lady said «you pay now» — so I took out my credit card. She said they only took cash that there was an atm nextdoor. As she said this I clearly saw someone paying by card and pointed out. She and the owner (I think it’s the owner) started being so rude looking at me pissed off.
Then after finally getting them to take my card I noticed that cash tip– I didn’t have. Finally, the nice lady suggested they rerun my card. I’m okay with that. I felt so bad I tipped them over 20%. They really made me feel like a criminal.
I am so bummed. I thought this place was promising :(I was lucky if I even got a «thank you»

They definitely need to slow down when cutting client’s cuticles/​shaping the nail beds. One of my nails is now incredibly sore, green and throbbing while I’m on my honeymoon. Yes the price is great, but I would happily pay more for a less rushed job that didn’t result in so much pain!

Mediocre set up for a nail salon.
Came here for my holiday season plus new years’ nails. I didn’t know that they only accept cash and only found out by looking around to see how other customers were paying (looking at their nail deisgns at the same time). When I told them that I didn’t have cash and that I can go to a bank ATM store to get cash, (which I have done before in a nail salon), they stopped halfay on my nail treatment without putting the polish on. I was really disappointed on their service on that part. It was an unpleasant nail treatment time. These are like my pamper time for myself.
I like how they did my nail shaping and filing, but the staff service can be better. There are plenty of other nail salons in this vicinity and thought I would scope and check this one out. One visit and no more. I tipped well (only because I didn’t want to ask them to break a 5 for me).

Bambie does my nails and they look awesome every time. She knows I like long and square and files them that way. All nail salons like cash so bring cash and don’t complain about it? Waitresses like cash too? Make an appointment bring cash and be ready, it’s not that hard. Thank you Bambie, Jenny and team, I love your salon.

Got a pedicure and the water was ice cold, she barley did anything that they describe as a «full pedicure» and used tissue paper to divide my toes as she painted them. The drying station is in a cramped corner with three mini drying machines that just blow cold air. Price was not worth at all what I got.

Walking in wasn’t a problem, the ladies were very happy to take my business. The color selection was great and was happy with my manicure. I switched out my gel and it’s still looking perfect 2+ weeks post visit. My mani session was done in a swift manner but they were careful with their work.

I am discovering that finding the right salon is like dating. I have not found the right one yet.
They do have the nice massage chairs and and foot spas but I put my feet in and the water was luke warm. Surprisingly cool. I asked for it hotter and she refilled it.
Personally I think that when you are getting a mani pedi you should feel relaxed. They didn’t provide me with a pillow to put my arm on so it could rest while I had it stretched across my body for the lady to get both hands.
Towards the end I noticed that all the other women had pillows on their laps.
The foot and leg massage was a joke. Sorry, it was just nothing but rubbing on some exfoliant and rinsing it off.
The paint job was really disappointing as well. They didn’t paint down to the cuticle line so it looked like the paint was a week old.
After I removed the polish a week later, my nails are yellow. From researching, it’s probably cheap polish with formaldehyde in it.
This was my first time coming here, all the other ladies seemed like regulars and pretty happy.
I tipped in advance, I was very polite but I get the impression that either they didn’t like me or only treat their regulars well.
Either way, I won’t be coming back.
But I do want to mention, the buff and file was done very well… for what it’s worth.

Horrible, horrible manicure. Completely incompetent. The staff switched on me halfway through the manicure and did not remove my cuticles properly (even though I asked them to multiple times). One of my fingers is also now bleeding from the cuticle. Painting my nails took 20 minutes for the lady and at the end of it, I have tons of bumps and chips on my nails from yesterday’s manicure. While she was painting my nails, her and her colleagues were laughing while sharing jokes, and her hands were slightly shaking while she was laughing.
I kept telling her at the time to please fix it, but she kept shrugging me off saying «It’ll all get fixed with the top coat.» I normally am very impartial to nail salons– usually all of them work well for me, but this is the first time I am so disappointed with the service and the atmosphere to the point where I am writing a review. I felt like while I was getting the manicure, she really did not care to do a good job, and now I understand why no one goes here.
I learned my lesson, and will not be returning here. Cheaper manicures are available at Sugarcoat for amazing quality/​atmosphere/​staff.

One of the worst manicure/​pedicures I have gotten since the addiction began.
1) I called ahead to see whether an immediate walk in was possible. The ladies in the salon promptly answered yes, so I got to the salon 2 minutes later. Unfortunately, I still had to sit and wait for approximately half an hour before someone actually started on my nails.
2) Per the usual, I got gel on my hands and a normal polish on the toes. The toes were fine– not exceptional, but no complaints there. My nails, however, were horribly done. After the second layer, there were already wrinkles dried into the polish. I asked the nail artist why, and her only response was, «I put on the top coat now.» Right, as if top coat would make it better. I tried to push the subject, but obviously she was ignoring me because she didn’t want to take the time to fix it. At this point I’m already annoyed, especially given the $ 65 price point I was quoted for this «relaxing spa experience.»
3) The place clearly states that they accept card, but when prompted to pay, they will push for cash. It was raining outside, but the lady, when she saw that I was going to pay with card, she asked me to walk next door to the ATM to get cash. Absolutely not. After around 5 minutes of arguing with the lady, she finally accepted my card. At this point, I was still going to tip as is customary, but found that there was no spot on the receipt to do so. I had absolutely no cash on me, so I just signed and left. Unsurprisingly, as I was walking out the door, the whispers and side glances started. Sorry I didn’t leave a tip for your horrendous service.
As I was walking outside, I tried to take a look at what ATM she was referring to next door as I have never noticed one there before. I realized that it was an ATM in the 7 – 11 next door. Are you serious, nail salon employee? You want me to pay an ATM convenience charge of $ 3 to get out cash so that you can save $ 0.30 on your credit card transaction?
Other notes:
–Salon is big, but gets busy and is cramped full of people waiting to get their nails done. Probably other people who called in ahead and was told there was availability.
–I sat in a massage spa chair, but it was definitely not a relaxing experience. If you get gel, they put the machines on top of you and you are just struggling to hang on to them the entire time so they don’t topple onto the floor. The side tables for soaking are cluttered and two customers can be using one table at once. Crowded. Nail artists on top on nail artists on top of customers.

Extremely disappointed in the service and quality of their products. They’re not detailed enough nor care about the end result of your nails.
My nail polish chipped after 1 day and I am the type that is extremely careful with my hands. Boo. Never coming back here again.

Love the $ 25 pedicure job, but I don’t like the massage chairs, those things are really hard to clean and can harbor bacteria if not disinfected properly. I also didn’t like that the staff kept chatting loudly, I mean, I know it’s your lunch break but I couldn’t relax.
If you don’t mind all of the above, it’s the cheapest you can find in Union Square.

Je crois que vous l’aurez compris, la team française et féminine était de sortie toute ensemble pour cet instant mythique !
Oui, je m’explique: on arrive sans rendez-​vous pour une simple manucure et pause de vernis. On est accueillis comme dans un resto japonais bondé d’un centre commercial. En mode «Bonjour, là vous choisissez votre vernis, c’est à qui maintenant? «Comme le dit Elodie F on né nous parle pas, mais les esthéticiennes se parlent entre elles en thaï ou en chinois (shameonme je suis incapable de faire la différence !)
Le concept du très vite mais fait bien ! Le tout pour 14 dollars avec 3 dollars de tip. Et ça a plutôt bien tenu, une bonne semaine !
C’était ma première manucure à San Francisco dans cet endroit, et honnêtement pour l’expérience, c’est à tenter ! Entre copines c’est plus cool !

Allez, j’ai fait ma DEUXIEME manucure ! Cette fois ci tarif américain c’est à dire pas trop cher (14 dollars la manucure). Et c’était plutôt bien fait, même si pas nickel nickel. Ça a bien tenu, c’était propre et rapide. Bön, un peu trop rapide. Ici, on né se fatigue pas trop à vous mettre à l’aise ou à prendre soin de vos mains avant de vous mettre le vernis. C’était expéditif mais carré.
Les nanas né vous adressent pas trop la parole mais parlent entre elles en thai (je crois?) et ont l’air de bien se marrer. Le salon est lumineux et propre, ce qui est déjà pas mal.

Aaah depuis le temps que je voulais tester la manucure «à l’américaine» ! Un check-​in de Zeva B m’aura suffit à suivre sa trace jusqu’à Sutter Nails et en ressortir avec de jolis ongles rose bonbon.
Ce salon n’a rien de très excitant. C’est simple, confortable mais sans plus, mais cela a répondu à tous mes standards et donc j’aime :
— pouvoir entrer et ressortir avec une manucure (massage, cuticules, polissage, vernis) en moins d’une heure, sans rendez-​vous
— pouvoir choisir mon vernis parmi une bonne centaine de couleurs OPI et Essie (mes préférés)
— ressortir avec des ongles ultra secs sans avoir peur de pourrir mon vernis au bout de deux minutes
— ressortir détendue grâce au massage
— né pas avoir mal un seul instant (même si je suis une grosse chochotte !)
Et le tout pour 14 dollars, ce qui m’a semblé honnête !
Et voilà ! 4 stars, Sutter Nails !