T-Mobile

After a horrible experience at the Inner Sunset store, I packed up and came here. They were extremely friendly and helpful. Thanks Tyler!

If your not white… don’t expect decent service from these people. I have had 2 bad experiences with two different reps and one of them even cheated me out of my money. I had to call my bank to make a claim! Over a cell phone establishment. Are you serious?
Don’t get sold these people want to make a commission check. Don’t fall victim to an upsell or an upgrade. They don’t care about your well being.

If I could a hundred stars, I would. The staff at this location is simple THE BEST. Each of the employees at this location goes over and above what is necessary to please the customer. I have had to go in on a few occasions with help on my Samsung Galaxy S5, and they each have been super patient in answering all my concerns. They are good people, and I just want them to know that they are appreciated.

Shawn provides superior customer service and is competent. He is an employee who understand management, customer service, customer satisfaction and indirectly results in increased sales. He makes you feel you so comfortable, you want to buy more. I want to thank him for being awesome, professional and made my day. He didn’t more than his job but if more people did their jobs by making a difference in your life, simply positive attitude and smile, we’d live in a better world. I am happy about giving my business to t-​mobile. Thank you Shawn, thank you T-​mobile. I suggest all of SF go to see Shawn for any phone purchases/​plans. He knows what plan and case that’s best fit for your needs.

I’ve been a loyal Blackberry user for years, but my new job required me to convert to an iphone. As of last week, I’m happy to report that this iBoy has now become an iMan!
Until recently, I was with AT & T. When I tried to upgrade to the iPhone 5, they told me that my contract prohibited me from doing so, and that it would cost me $ 600. Thanks, but no thanks, dude.
So I went down the street to the T-​Mobile store. As luck would have it, they were offering an iPhone promotion (pay $ 99 upfront and $ 20/​month, on top of the service fee, for 24 months). Sounds good to me. Where do I sign?!
The guy helping me out was super friendly and patient with all my silly iPhone questions. Will they be able to transfer my contacts from my old phone? Yes. Will he show me how download an app? Yes. Will he show me how to download and play music while on the road? Yes.
The only reason I’m holding back one star is because the guy’s co-​worker made some silly, unprofessional remarks about the Unilocal sweatshirt I was wearing. For no reason whatsoever, he started needling me about some of the bad press the company had recently received, and was there any truth to the filtered review rumors, and yada yada yada. While I appreciate his questions and interest in Unilocal,do you really think mocking my company is a smart way of closing a sale? Answer: no.
Annoying co-​worker aside (I don’t hold grudges), I do recommend the Chestnut Street T-​Mobile store. The good sales rep made my Blackberry to iPhone transition a smooth, painless one. Now I’m ready to go out and explore this exciting, new iWorld.

I was a happy T-​Mobile customer until last Spring when I switched to an iPhone. So sad, saying good-​bye to T-​Mobile. I can only speak about the store on Chestnut St., where I’ve been in several times when I still had my T-​Mobile Nokia phone, never about something I needed to buy. The people who work here are extremely helpful and go out of their way to provide personal service and support. It’s really a shame that Apple’s gripe with T-​Mobile left them a little behind in the Apple-​MacSphere. These folks are as good as it gets!