TaskRabbit

This was my first time I used them. I had purchased a 44 inch flatscreen television and a unit to put up the television. It took me four months to get it done. Went on line and it was easy to navigate. I placed my order and there was communicating with the task rabbit. He arrived earlier and came prepared. I was impressed as it was done within the hour. Very professional and was very clean when he was done. Booked for another service as I need something to cover the wires. They have different services that they can do!!!

I scheduled a task days in advance and the tasker cancels 2 hours before the actual task. I’m left in a high fever and frantically trying to find someone else to help me AND asked to pay a much higher rate. Tried calling TaskRabbit multiple times and left a voice message, but no one is responding.

When there was a misunderstanding with billing, Liz at TaskRabbit really went the extra mile to make it right. I had wrote that I was going to stop using their website. It felt like a breakup. At the time I really meant it but then in a couple days I began to wonder if I had made a mistake, because the breakup meant a few of my personal projects had come to a grinding halt. Just this morning, I had been sitting on my front steps thinking, now how am I going to move this kitchen countertop myself? I didn’t know what to do. I missed TaskRabbit.
I admit I was wrong. We’re back together now, my projects are moving forward, and our future looks bright.

Hey Liz,
Glad you can respond to this. I received an email last week stating that a client’s card did not charge correctly and I am also still owed 105.88 for a task performed. However, that amount along with a task I did for 250, and 608 has still never been paid out and it has been almost a month. Any explanation on that? As I have contacted the email provides multiple times (likely what you see on your end) yet still no resolution.

I used TaskRabbit successfully a few times last year and this year, but I don’t think I’ll use them again. They’ve changed their user interface, which is now impossible to use.
For example, I needed to get someone to help me assemble and install a few small furniture items that I didn’t have time to do myself. It won’t take more than a couple of hours to do the job, but there were no taskers available for the day I wanted. No big deal, there were some greyed out tasker profiles for people charging $ 25 – 35 an hour and the screen indicated I could schedule these people on a different day.
I tried SEVEN different days, and none of the taskers that they had shown me were available — the cheapest person was available for around $ 45 an hour.
It used to be that you could look at the Tasker’s profile, see ratings, and communicate with them directly to determine availability. Now you have to schedule first and you’re at Taskrabbits mercy in terms of who they want to show you.
Unless they allow better communication before booking a task, I will not be using Taskrabbit again.

I haven’t used the service itself, but I contracted for a task and had to cancel. It was more than 24 hours before the time we scheduled for the actual task, but less than 24 hours before their «all day» category. They did not charge me the fee, on a one-​time-​only basis, which I thought was an excellent business practice.

Ratings on taskrabbit are crap. I hired a well rated supposed professional, and he didn’t know how to do a simple install. It took him drastically longer (maybe 5x) to do a job than a real professional would have done, and I had to pay a lot of money for a mediocre job. Taskrabbit does not address these types of concerns, which is why I’m giving taskrabbit the bad rating here. There was no way to cap hours or to address a really slow pace.

BUNK.
Not like I would ever want to take my precious time to review a service like this, but it sucks so bad that somebody’s gotta do it.
First off, the minimum time that you can give a task is one hour. So let’s say you need to assign a task for someone to grab something for you, or to pick up your dry-​cleaning, or to quickly water your plants… THIS IS NOT THE SERVICE TO USE.
But anyway, I attempted to use this service for some admin work I needed. It was an urgent request, and it would have taken one week to complete. His task was to research contacts and email a list of people I had given him. The f*ing guy who I hired to do it basically told me after 4 days, he emailed me that he was «having internet problems», and that he couldn’t complete the task. As if that wasn’t bad enough, he had NO WORK to show. I asked him for the correspondences he made, and all of a sudden he came up blank.
To top it off, because he «cancelled» the task, there was no way for me to rate him or give him a negative review.
All in all, TASKRABBIT IS BULLSH**. JUST FIND A WAY TO DO YOUR TASK YOURSELF.

What a scam!
After Handy — another disappointment — without warning, canceled the cleaners TWICE in a matter of two weeks, I needed an emergency replacement. I hired TaskRabbit. A task was picked up quickly. Sadly, the woman never stepped foot in my house and dared charge me for an hour 15 minutes of service. She could not get up the elevator of my building due to a miscommunication with the concierge (they failed to receive my instructions), but instead of waiting, she let me know via the app message that she has another job to go to and she’ll come back in an hour. When I called her, she asked me to re-​book her since the task was already — improperly — marked as completed and charged my card, even though TaskRabbit’s promise is not to charge unless service is delivered. However, when I attempted to re-​schedule the task, as I still needed the job done — my house still being in dire need of upkeep — I get the cancellation message that «unfortunately, no taskers are available.»
Let’s hope I’m being reimbursed since I am now 1 day longer into a messy disaster of a house with 2+ weeks of cleaning overdue, and onto searching for yet another service.

I deleted (Scrub) my taskrabbitt account a few days after creating it. As of August 27 2015, this Unilocal review collection has 75 one star ratings for 160 reviews. I guess my bad experience described below is not unique.
I needed a desk moved from my friend in San Francisco to my home in Berkeley. The first tasker changed the agreed pickup time from 8am to 9am. He showed up in San Francisco with a pickup truck filled with tools and a shell, so no room for the desk. The normal cancellation fee of one hour (in this case $ 43) should have been reversed/​deleted because:
1. the Tasker said that he would reverse the $ 43 charge since I did not cancel the task, rather the tasker could not do it.
2. I called taskrabbitt right after the phone conversation with the tasker to explain the situation. The taskrabbitt agent assured me I would not be charged because the tasker did not have the right equipment for the stated job.
3. The next day, I got a notice from my bank that my credit card was charged $ 43 (cancellation fee). I called taskrabbitt, the agent promised to reverse the charge in 3 – 5 business days as a COURTESY. I spoke about points 1 and 2 above. Apparently, the agent I spoke to did not read the notes taken by other agents. According to taskrabbitt all calls are recorded for training purposes. The $ 43 was refunded as a «courtesy» with the warning that I would be charged the cancellation fee in the future — I guess even if the tasker shows up without the proper equipment for the job.
After multiple calls to taskrabbitt customer service, the agents suggested that I repost the task for the same day, which I did. It was 11am, so I chose 2pm as the task time. Shortly after posting the task, I realized that I could have the task done anytime between 2 and 6pm. I called taskrabbitt to change the time window. The agent said that he would take care of it.
I got a call from a tasker who wanted the job. An hour or two after the call from that tasker, I noticed the task had been removed. Obviously, taskrabbitt had removed the task before the tasker could take it.
Taskrabbitt needs better training and vetting of hq staff and taskers. I will not use them again.

Stay away!
I was a tasker with a 96% rating and many good references to vouch for my performance and the people up at TaskRabbit HQ closed my account! I couldn’t believe it.
Their stated reason was: Failure to take proper action on a task. In this case, it was failure to forfeit a task my schedule wouldn’t permit me to do, which had I forfeited it, I would have been punished for forfeiting. Why the double standards? Doesn’t the customer have some responsibility in using your app?
If you are using this app as a client, remember one thing: TaskRabbit will deduct 30% from the amount you are paying your tasker.
My suggestion is that if you have to find labor and you want to use this app, you should hire through the app once, and if you like the work they do, exchange contact information and hire them off the app. Cut out the middleman.

If you’re extremely desperate take the risk. ESPECIALLY cleaning and packing. If it’s something basic then you have nothing to lose. The reviews are worthless on their site. Also if you need to reschedule be prepared to pay a fee.

I am deeply disappointed in my first experience with task rabbit. I went on looking for a gardener, and the tab said $ 19 and up. I went through a whole week of days and the only task people available were $ 147 an hour and $ 97 an hour, are you kidding me? $ 147 an hour for light gardening, that is absurd. I finally found someone after much searching on later dates for $ 35 an hour and then come to find out she has no tools only gloves. Also the app is not user friendly and I had to keep re typing my ad and my address over and over for different tasks. It is a shame this is a great idea and some thing I would potentially use a lot, but $ 147 an hour for light gardening work, come on, that is ridiculous.

I needed someone, a 3^rd party, as soon as possible to handle a final move-​out order of a court order-​restrained relative coming Monday to take possession of her personal items, 3 days after I had come home Friday afternoon from Court.
TaskRabbit only had 4 categories which included Moving but my task did NOT need someone to move items, just to oversee a move-​out. The first TR (Task Rabbit) who I chose rejected it. I saw that another person named Stephan who I at first rejected had over 90+ positive reviews so I chose him and he accepted.
The problem I had was that I changed the time to be earlier on Sunday night but because I could not contact Stephan directly because all communication had to go thru the website, we were both a little confused about whether each would show up. Luckily, Stephan got the email and came by promptly.
He was professional, courteous, mature, calm, and I could see I had made a great choice! He understood what the instructions were — to allow her only in a few rooms with the keys I gave him and watch her as she took ONLY HER items within 1 hour’s time and that if she started to become violent, then he was to NOT be heroic — that he was to leave the house immediately and call the police and then call me. Luckily, she was cooperative and Stephan handled it excellently! I gave him a $ 20 tip knowing that TaskRabbit doesn’t even give their workers minimum wage!
TaskRabbit is pricey at rates at $ 40+/hour, but it was worth it and I would definitely use their service again if I needed them. If you google for «Taskrabbit promo code», then you can find websites with great deals. On one website, I found a $ 40 promo code which worked and so I only had to pay about $ 16 online plus the cash tip I gave. Also, once you know your TR, you can always work directly with them to get a more reasonable hourly rate.

First time user of taskrabbit. Was really excited how quick it found a handyman for my tasks.
Communicated with the tasker a week before the start of the work, all set and ready then on the morning when the task ws to start, the tasker told me he is unable to perform the task as he is behind on his previous gig.
Left me high and dry, took the day off for this. If you get assigned Chris Paine (handyman) in Seattle, stay away.

Worthless!
1^st time trying to use TaskRabbit last summer: I needed boxes moved to a storage unit. I needed someone with a truck. It was all set, then they canceled and TaskRabbit assigned me someone who didn’t even have a car. How would that work? I specifically requested a person with a truck. I ended up doing it myself.
2^nd time: I started the request Sunday for a very basic move of one piece of furniture the following Sunday. My tasker responded and we went back and forth a bit about the request and the time, each time he was very positive about the task and seemed good to go. Then this morning, Tuesday, cancellation with no reason.
3^rd time: I tried to book the cleaning of the apartment to coincide with the removal of the piece of furniture. My choice responded that she wasn’t available and the only other taskers were three times the price of my first choice. I’m sorry, but $ 65/​hour to clean a small apartment is very high.
I feel strung along. There obviously aren’t enough taskers to meet demand so they can charge what they want and cancel without repercussions.
I have now spent about 45 minutes total composing my requests, responding to potential taskers, and fielding questions about the task. Inefficient and stressful.
Done.

TaskRabbit has shifted their priority overwhelmingly to the rabbits, leaving the actual *paying users that generate their revenue* scrambling and stressing out to find help. I won’t even get into how unintuitive and buggy their app is. A bidding platform was perfect for keeping the task rabbit rates fair and from spiking too high, and makes them sell US why we should pick them for the job. Sure, they have their broadcast feature, but again, you are stuck with whoever they find for you at a decided rate. This is a completely upside down system!
I still have to resort to using TR, but begrudgingly so. When I post a task, I have to select a rabbit and HOPE that they will accept. If not, and it may be a few hours before they respond, they can then either ‘pass’ or say no. If they ‘pass,’ this then opens up my task to other rabbits at their rate, but again I have no say who chooses my task and no way to vet them out. If they say no, or are out of passes for the month (I believe one rabbit mentioned they have 3 a month. This may have changed now, not sure), then I am SOL and have to post the task all over again, wasting literally hours of time and increasing rabbit unavailability.
According to techcrunch, they tested this new system in London, which has never experienced the original Taskrabbit. They received positive results and so they scratched the existing model and launched the entirely new TR practically overnight! In the words of CEO Leah Busque: «We decided to test launch it in an international market where no one had heard of us before. So we went to London, threw away the old TaskRabbit codebase, and started from scratch.» Whatever happened to something called A/​B testing?
Seems like with no competition here so far, the company has gotten complacent and greedy. The actual rabbits are great for the most part, but the company has forgotten who actually pays and helps generate their revenue. They tell you to email
for any assistance, but they have not responded to any of my requests in months, even with an incorrect charge on my credit card. Will somebody such as Job-​Runners PLEASE come to the bay area?
Helpless and desperate,
Task Provider

I used to use Taskrabbit every week for everything from building furniture to party servers. I had mostly great runners with some fails. I was such a super user that one day, they had me come in to tell them more about how I use the service. Next thing I know, they’re using one of my lines on the side of a bus, but the site changed and I never use it anymore. Prices have gone up with hourly fees per runner instead of being priced per task — the lowest I’ve seen is $ 19/​hr and why would they even bother showing me a runner that charges $ 99/​hr for grocery shopping? I don’t want to pay hourly because a runner decides he wants to do it slowly or is inefficient. You choose a time slot for your task instead of a deadline time. The experience isn’t as customizable as it once was. It seems much more oriented toward businesses.
(I remember when Domino’s drivers had accidents because they guaranteed 30 min delivery and certainly rushing is not what I condone but to pay people hourly when I have no idea how long it will take doesn’t make me comfortable.)

Alan and I are no longer good at climbing ladders and we’re reluctant to call on neighbors for help too often. A couple of weeks ago a light bulb in one of our kitchen light fixtures burned out. Then the time changed and we have a couple of battery operated clocks that hang on the wall up high. I remembered reading about TaskRabbit and we decided to give them a try. Alan emailed them, told them about what we needed done and gave them the option to choose the rabbit rather than research the choices ourselves. An appointment was scheduled w/​Todd A. today for between 1:30 and 2:30. In the interim, a chair we had ordered was delivered. Alan had broken down some of the wooden part of the packing carton and gotten to a really stubborn board and stopped.
Todd arrived on his motorcycle right in the midst of the time window. He immediately got to work. He changed the light bulb, changed the batteries in the two clocks, adjusted the time and rehung them, then changed the batteries in our smoke detectors. He took the wooden crate frame outside and broke it down, putting the pieces in the fireplace. Then he carried the old chair from the living room up into Alan’s office where the TV is and moved the new chair, which is too heavy for me to move, into its new spot in the living room, where it looks splendid. He did everything we needed and was personable and charming in addition. We were very pleased w/​our experience w/​TaskRabbit.

I’m not sure about the rest of you, but there are things that I loathe, put off, and detest doing. Normally when I’m doing these tasks, I grumble, moan, or whine the entire time. (Yes, I can be quite a baby)
I decided to try TaskRabbit to knock out one of these jobs. Well frankly, who am I kidding? Let me be honest. I decided to try TaskRabbit to knock out a job that I was unable to complete. I mean, I’m decent with computers, I can use a plethora of programs (including statistical, medical, quantitative and qualitative analysis) but when it comes to actually dealing with the hardware itself– it becomes a mountain of misery.
I needed a person for this job. It was certainly not me, I didn’t want to bug my family or friends, so I looked elsewhere.
TaskRabbit made things easy. I got the job done, it was done well, I had no anxiety-​it was the best of all worlds. I will use them again!