The Custom Shop

This place is joke, they know nothing about clothing. Based on the staff statements, I think they are in the business of making garbage bags.
I met Michael Smith once, and I can honestly say — I have forgotten more about cloth, they he will ever know. Mr. Smith is just out to make a buck. My meeting with him left me with the impression that its all about money, money, money for him. And if you happen to get what you want — well good. If not, to bad.
In fairness, if you know nothing about clothing. You don’t mind wearing trash bags. Then go here. Other then that — STAY AWAY.

3 slacks hemmed… in 45 minutes… for $ 30 total. BOOM!
Overall…I highly recommend them for all of your alteration needs.

First, they have moved and are now at 372 Sutter Street!
I had an absolutely wonderful experience with Steve and Roberto (the tailor) today. Steve fit me for a custom shirt for my wedding. For a custom shirt, the price was fair. Yeah, they’re cheaper off the rack, but for a special occasion, why not treat yourself? :)
Roberto has tailored my clothes in the past, and he is doing my suit for the wedding… I highly recommend Roberto to tailor anything you need.
The bad reviews below were a couple of years ago… I don’t question those experiences, but based on my recent one, I will certainly be back…
–Trevor

What an awful, horrible person they have working there. I was treated with such rude dismissiveness that I left.

Too bad you cannot give zero stars.
I wasn’t even able to buy a poor fitting (based on other Unilocalers comments on fit) because the incompetent/​lazy person working that day (Friday at 5pm) was to focused on making sale calls. I stood in the shop for nearly 10-​mins and walked over after he finished one call… but he just dialed another even as I was looking over at him. unreal!
If you are looking for fitted shirts, I recommend café coton on grant. if the shirts in the store do not fit just right, hey charge $ 15 for a body fit. The tailor is just around the corner.

I would given this place no stars if that was an option. I was very disappointed after I purchased a few pairs of slacks and shirts from this place; it took over 2 months to get the finished product.
Their made-​to-​measure is bullshit, you get better products off the rack than from this place. The pants I got it was not even close to the perfect fit based on their measurements. The slacks were to long and legs were too wide; it was a waste of time getting measured from these morons. I could have saved a lot of money by purchasing everything from Macy’s and getting it altered by a good tailor. AVOID THIS PLACE LIKE THE PLAGUE!

The Custom Shop on Market Street is a horrible blend of incompetence and sleazy behavior. I took suits there to be altered because they said they had a competent tailor on staff. Instead, two people who clearly had no understanding of suits and how they are supposed to fit were asking me for guidance. What a bunch of hacks! And they were rude.
Avoid this place like the plague if you care about suits and a good fit.

I get all my dress shirts here. Once you wear a made-​to-​measure shirt, it’s hard to go back to off the rack. Be sure to ask for the tailor Roberto to help in the sizing. It’s great to get a second opinion.
Also I recommend that you research shirt sizing options and detail options prior to going to the store. They do a good job of educating you at the store, but, there is quite a bit to learn and it’s better to get a jump start.
Finally, I did have trouble once with shirts coming in that were not a good fit. That was in summer of 2004, they have different staff now. At the time that I bought the shirts, they assured me that they would correct any problems, but when the shirts showed up a bit wide they insisted on talking me into liking them rather than fixing them. A couple years later when I returned and showed these shirts to the new staff, they immediately had them fixed.
So I’d say that these are 5 star shirts, and I highly recommend this shop, but you need to be very cautious in selecting styles, sizing and details, and do your own research ahead of time (including reading up on this at the custom shop’s own web site!).

I dropped off a shirt here to get tailored and it came back and fit like a glove. I’m no expert in these matters but what was an over sized dress shirt with sleeves too long and shoulders that went halfway down my bicep not sits where it’s supposed to.
The clothes for sale here are seem very nice as well, a little, well a lot, out of my price range, but if you’re going to spend those prices it makes sense to get something tailored to fit you and you have lots of flexibility to pick out the different options you desire.