The Twilight Zone

BEST SMOKE SHOP in San Francisco! I’m from out of state, I travel to SF often (30+ years) and stay for months at a time, and I make it a point to check in here each visit. These guys are friendly, helpful, and I am always treated well. I highly recommend.

Went in to buy a vaporizer and the guy there– Sam was very helpful and very patient. He recommended a really good model and the best/​popular flavors to get started.
Checked on the Internet and the prices were quite competitive but of course higher in store.
Only downside was no liquid testers available so had to choose blind. Overall a pleasant experience and a well stocked store but I prefer places that are dedicated to vape. Pretty sure there is a sex toy shop in the back.

Super rude to customers, messy, and way overpriced. This place doesn’t deserve to remain in existence.

Came in here today looking for a vaporizer. The employees were really friendly and the shop is very clean and organized. The one guy that was helping us was very knowledgable about all the different types of vaporizers and really took the time to show us all the different ones and explain the differences in them. We weren’t prepared to spend $ 200 so we didn’t make a purchase but they had an excellent selection of all types of things and we will definitely be back next time we are in this neighborhood.

Rude and literally push you out the door. Too bad the clerks in this store don’t want to help you; they just want your money and I take it, can care less if you come back or not. Sorry fellas, but stores like this make you realize how good we have it in this country cuz we have choice.

Im only rating this 2 stars for this exact reason.
Couple of days ago these guys sold me a vapor batter and a new tank for 35. I regret my choice as these guys have no clue about vapor products and they just need to stop selling period when it comes to vapor products My battery i bought was poorly made and the tank was crap. I hight recommend to go to the Vapor Den to buy your vapor need accessory’s. But if u want to buy cigarettes then here is fine and that’s why i putting 2 stars. But in other means im sorry but im going to the vapor den down the street with my business from now on.

cool stuff, very nice staff.

The guy that works here with the red contacts is literally the most unflattering person ever. My friend who is 18 and purchases things from the Twilight zone all the time got EXTREMELY rudely questioned by that guy for no apparent reason because he didn’t believe he was 18. Then the guy said «Do you think i’m fucking retarded?» Well, apparently he is. Because when my friend took out his ID and past receipts to prove him wrong that guy looked pretty stupid.

I love E-​Cigs and — until recently — this was the closest place to my house to buy them. I have spent a considerable amount of money here over the last two years on e-​cigs and accessories. I’ve even referred a couple friends there who were new to vaping.
However, now that there are a few stores in San Francisco that specialize in e-​cigs (Vapor Den, Vapor City), I have «seen the light» so to speak and have come to the sad realization that I’ve been paying 30−40% more than I should. I also want to concur with a number of the other reviews in that their quality of their merchandize is often substandard. I’ve purchased a number of e-​cigs that have had dead batteries and accessories that have been broken and trying to get them replaced isn’t worth the hassle.
Beyond that, the people who work here are at best unhelpful, but often straight-​up rude. Despite being a consistent customer, they often make me feel like I’m annoying them. Too many questions are met with eye rolls and a condescending tone.
This all sort-​of culminated today, when I went in to buy some juice for my vape pen. Like the other vape stores, they have testers so you can taste them before you buy.
I liked the first flavor I tried, but it was out of stock. I asked to taste a second one, guy just walked away and started helping another customer. When he came back to me around 5 minutes later, I asked him if I could taste a different flavor, to which he angrily responded «Oh c’mon … like you’ve never TRIED all these flavors before?»
Since they didn’t have the one I wanted, and I didn’t feel like begging for his help, I politely said, «Thanks for your help … but I think I’m good for now» and started walking out of the store. As I was leaving, he *angrily* blurted out «You’re not going to BUY ANYTHING?! Thanks for WASTING MY TIME!»
I am still kind of reeling from this strangely confrontational exchange. but needless to say — despite its proximity to my house — I will be walking the few extra blocks to buy my e-​cigs from now on. There’s like a million other head shops in SF … I strongly suggest you patronize a less abusive one that doesn’t over-​charge you for shitty merch.

I bought a water pipe here and I absolutely love it. If you are good at it you can haggle them down to a much lower price. They even have an adult section so it doubles as a sex shop. They have a good selection of spice, whip its, cool contact lenses, and cheap pipes.

Okay, so I’ve been going to the Twilight Zone for over 10 years whenever I need small supplies or a water pipe breaks after years of use. I HAD always had a good experience and it was easier than driving up to the Haight since I lived in the Castro.
HOWEVER, this time I was up-​sold to buy a three chamber water pipe for $ 87. I had it for 7 days and then inner glass pieces in the second chamber literally just broke and fell off. I was really pissed because I hadn’t broken it and clearly the glass was faulty.
So, I brought it back to the store and explained that I had it for less than 10 days. The owner wasn’t there and the guy who was left in charge said that I should just come back on another day to speak with the owner because there’s a sign that says «No Refunds. No Exchanges». I would assume that applies when the merchandise is NOT FAULTY. He was very rude and offered no other assistance. When I explained that I didn’t have another hour to spare on a different day to simply try to exchange the pipe he just had a big stupid grin and did nothing.
I was really stunned considering I’m a normal person who had spent a lot of money at his store over a long period of time. Now I’m stuck with a 2 week old broken piece of crap for $ 87.
THIS PLACE BITES.
DON’T EVER SHOP HERE. DON’T GIVE THEM A DIME.
THEY SELL FAULTY MERCHANDISE and cheat you out of your hard earned money.
NEVER, EVER, EVER, EVER, EVER GO HERE.
Enough said.

Things are almost as expensive as the stuff in the Haight. The quality is about the same. Was introduced to this person by a person whom lived in the area and would always be at Sparky’s across the street.
Wouldn’t be coming back unless I really needed something bad.

Huge selection. Friendly service. I compared their price for a popular vaporizer and it was competitive with Amazon (within $ 20) and $ 10 – 20 less than what some other San Francisco smoke shops charge.

Just another smoke shop in San Francisco but I really like this place because it’s not in the Haight and the guy that I have dealt with their actually knows what he is selling and will be straight up with how much it costs him, etc.
If you are buying an expensive item (i.e. vaporizer) just do your research before going in and you will be fine. They have a good sized selection and their prices are competitive with online prices for a lot of items.
Don’t expect to be able to return items to a smoke shop, it’s just common sense.

The place is wheelchair accessible, but the guy behind the counter was about as helpful as a grapefruit. All I wanted was a replacement gasket and down-​stem for my old bong, and he said he didn’t carry parts but tried to sell me one of his over-​priced cheaply made glass thangs. So I asked if there was some other place in town that carried parts, and all he had to offer was, «Check around on Market Street.»
Telling two new customers in wheelchairs that wasn’t the least bit helpful. If anything, it was insulting.
We’ll never go there again. Not even if you paid us to. Who needs that kind of condescending, dismissive attitude anyway?
Tonight we called both Pipe Dreams and Good Fellas and each store told us they could help us find the parts in their establishments. They were helpful over the phone and also said they are wheelchair accessible.
Twilight Zone suxx. Period.

I won’t go into too much detail, but here it is in a nutshell…
— Laid back staff — he let us look around without hounding us.
— Impressively large selection (
). They even have the hurricane (I think that’s what it’s called), but it’ll run you $ 600 here. Yikes.
— Adults Only section in the back (
). I’m too immature to go into these things. But I did anyway. It’s a fun place to pick up stuff for a bachelor or bachelorette party.
— ATM machine inside (
)
— Cool posters and wall art (
)

Lets see. Start with 5 stars…
Location? Awesome!
5 stars
Selection? Lots of stuff, but nothing you can’t find at 100 other smoke shops in The City.
–1 star =4
Prices? Same as everyone else. Like porn/​adult toys, most everyone sells for full suggested retail.
–1 star =3
Staff knowledgable about products they sell? Again, same as most everyone else (ie no one knows anything except what you can already see/​read on the package).
–1 star =2
Deserving of my repeat business/​$$$? Take your hard earned money elsewhere. (see deets below)
–2 stars =0. Oh, I have to give you 1 star?. Okay. 1 Token star.
Big, conveniently located smoke shop. But if you like giving your money to people that actually care and want your repeat business? Go ANYWHERE else. I’d recommend either GoodFellas or Pipe Dreams on Haight. Personally, I will never buy so much as a BIC lighter here.
Experience driving this review?
I had a $ 100+ vaporizer die after 3(!) days. Obviously defective, right? Package, receipt, obviously not abused. Store would not replace it («Did you leave it on for an extended period?» «Did you drop it?»). Was told to contact the manufacturer for instructions on how to obtain replacement/​repair under the warranty. OR, I could pay the store $ 30 and they would give me a new one and they would deal with replacement from distributor. BOGUS! But I was so pissed and wanted it done with, I forked over another $ 30 so I could go home with a working vape. Price the store pays? Me never darkening their door. You should do the same too.
There are a gazillion smoke shops in The City, no need to waste your time and money here.

What don’t they have here? Bongs, whippits, cigs, and Zippo fluid! Gotta love San Fran sometimes.

This is a good place to buy pipes, lighters, cigarettes, etc. All of your typical head shop needs. The man working there today was really cool. He sold me a whole big box of grape Swishers at a good price. They also have some cool novelty products. This is a great place to buy someone a birthday gift or to buy something for yourself. Thumbs up.

Well, I guess it was only a matter of time before I found a nifty little «concert air» retailer up here in SF. Now, in my defense, I was not the one shopping for «concert air» devices, I was simply showing a «friend» from out of town around and «she» happened to need to go in here to buy a gift for a «friend,» but really, we all know it was for «her.»
Anyhoo, in we came and looked at the plentiful amounts of pipes and smoking utensils that came in all shapes and sizes. They have gorgeous flowery glass pipes and the easy sneak a toke ones, along with just about anything else you would need to help bring that «concert air» home. So if you have a «friend» in town on a mission, take them here and then go chow down at Warakabune, since I’m sure you and your «friend» might be hungry.