The UPS Store

Terrible. I had an important package delivered to The UPS Store for pick up because I was afraid I might miss the UPS driver. After an email saying it was ready for pick up, I went there. The guy behind the counter said it hadn’t been delivered. I showed him the email notification. He insisted it wasn’t there and advised me to call UPS. I called. UPS said it had been delivered and signed for by The UPS Store. No, I was told, it definitely wasn’t there even though one of their employees signed for it. A woman behind the counter finally looked for it and found it within a minute.

Always mailed my packages here, no issues. Also had a document notarized — fast and friendly service.

They’re really pricy and can be very rude at times. Check your receipt everytime, sometimes they charged more than was expected. If you start counting on how many copies and how much is the total amount, the lady here will treat you very badly. Also do not come 30 min before closing time, she’ll make sure you never come back!

Best Print and Ship place I’ve visited. All of the employee’s there were super helpful, polite, and patient. They really went the extra mile to help me with my UPS needs to the point where I almost felt like I was annoying them. Highly recommend this place and I would love to go back here again.

I just got my fingerprint/​Live scan done. The workers there were very cordial and professional. The line was busy, but as soon as they started working with me, I was out within minutes without a hitch. Pricing for Live scan is also probably the cheapest in the city. $ 15 for rolling fee (the prices for FBI and DOJ are standardized).

If you do not want to waste your time reading my review, just know the two employees there today for my visit were very attentive, polite, generous, informative and very kind, you will not be disappointed with service.
However, you might be dissatisfied with minor things. The prices are incredibly expensive, and this isn’t a complaint coming from me, it’s just a warning to other patrons that their standard price might not be something you can afford, or if you can, may not want to. But you get excellent quality so you do get what you pay for. Supplies are lacking, so don’t anticipate to get everything done in one spot, although it is possible because they do have basic necessities and a good selection of fancy paper. Despite their little office space for assembling your work together being on the small side, it is fairly organized and stocked with resources that are complimentary for your use such as white out, three hole hole puncher, stapler, tape etc. (The other UPS stores I have been to do not have these luxuries).
I raised hell unintentionally. First, I arrived there on an empty stomach so that is my defense for having been so absent minded. I’m very lucky to have encountered Robbie. I was impressed with Robbie, unlike other retail places I’ve been to, and I think we can all agree it’s like this fairly often –people usually wait to help you until you flagged them down like a cab. Robbie wasn’t even near me and I was navigating fine while his coworker handled another guest but here comes Robbie quick and kind to help me! I was surprised but told him what i needed. Unfortunately, I, being the bone head that I am, forgot to specify I needed the 40 pages I asked for in color. I was mortified but Robbie was kind and after a little while he told me he would not charge me and that he would just recycle the papers. I couldn’t believe this persons kindness even though IT WAS MY MISTAKE. A lot of people always go places thinking that nothing is ever their fault and it’s egregious thinking, it takes two people to get something right sometimes and by that I mean you need to communicate, and I did not. This mans generosity did not stop either! When he told me the total $ 51.56 I was like:
«holy fucking shit»
And then I told him, I didn’t have enough money and asked if I could wash some dishes in the back. I am so lucky he didn’t spit fire at me and call me stupid… he just asked me what I could afford and helped negotiate with me to what I could take for a set price. I’m so thankful he did that for me I couldn’t believe his kindness. I don’t know if it has to do with how I was behind the bar because I used to take care of guests that had financial problems or mistakes too and I wonder if Robbie is proof my karma is good. I promised him and his coworker I would come back and repay them someday!!!
So overall. Great experience, the only negative experiences were the ones I brought upon myself and the poor gentlemen working at this UPS.
Everyone is probably wondering where I’ve been – well, I haven’t been writing reviews as much as I used to (ah, those were good times for me, when my reviews carried weight and I was heavily sought after LOL) except for special occasions and this happened to be one of them.

I imagine it may be a little odd writing a review for a UPS store. This one was so helpful and friendly that I thought it deserved recognition

Slow service! Waited for 15 mins with no line! 2 Employees disappeared in the back. Everyone was frustrated. I had to do fingerprinting here. They need to serve free coffee, pasties, tea, and have chairs to sit in for their customers.

Have no idea how this store can possibly score 4 stars. First, the service sucks. Second their prices are astronomical. Small roll of bubble wrap for $ 7? Tiny roll of scotch shipping tape, $ 12? Seriously, just walk a few blocks down to Walgreens and buy your shipping materials. I only use this store for UPS drop offs because that’s all they’re really good for.

The printing service is great. They worked really hard to get my resume printed correctly! Overall, the service is really good here because the manager is really on it.

What a super, super nice guy who runs this place. I came in a couple of weeks ago with a large box to ship out, and as I’m not the smartest crayola in the deck, I apparently boxed it up wrong. Apparently you’re supposed to not criss cross the flaps when you set it up, which I did hulk style.
So he very calmly takes it apart, then tapes it all back up, and didn’t charge me a cent for the packaging tape. Which meant my box and everything in it arrived just fine.
Really holding back on the that’s what she said jokes here.

We needed notary services, visa photos and an overnight delivery to meet tight paperwork deadlines for an upcoming trip to Brazil. The person who assisted us (I believe it is Steve Wong) was friendly, professional and made the whole process easy. I also took note of how he was able to take care of other quick customer needs during the process. If I need UPS services beyond a simple drop off I will definitely return here first.

I need notary services quite frequently. Unfortunately, the notary at this store is surly, mean, and irrational. I will not be using this store location again.

The reason I gave it one star is because I can’t give it zero stars. Customer service is terrible, all the people behind the counter ganged up on my because they wanted to charge me 3 dollars to print a UPS label for an existing prepaid package. They told me they don’t make money from these. Ok, but since when is printing one black and white page cost 3 dollars? They were extremely rude and combative about it so I just walked out. I wish they can improve on their much needed customer service skills.

As previously Unilocaled I needed two documents notarized. This UPS store and James did a great job. They were easy to deal with and found a solution to a problem… easy.
I would use these guys again without a doubt!

I recently shipped a television from the UPS Store. The 2 guys working at the store have always been helpful when shipping and picking up items, but were especially helpful shipping the large television box.
The box was considered oversized and was to be assessed an additional and significant charge to be shipped. The guys at the store helped me resize the box to avoid the additional shipping fees. They brought out the box-​cutter and their own cardboard to help me out.
WIll definitely be taking all of my shipping needs to them in the future.

I used this place for a notary and fax. Very friendly service and nice location, unlike other UPS stores.

Just got back from shipping a guitar here. I hate going to the USPS office when shipping items like this cause they make a deal about the size of the box. UPS usually doesn’t care and I wanted to try them out this time.
I live in the Sunset but decided to drive out to the Richmond to ship from this store due to the good reviews on Unilocal.I avoided the Irving store due to the bad reviews.
The Outer Richmond store is great. Very friendly customer service. I went around 10:00am so there was no line and everything went smooth and fast. I’ll definitely be going here again for any UPS shipping needs.

I have had awful service here not once, but TWICE!
Woman rushed me, didn’t answer my questions, and overcharged for things that I know are cheaper (I used to frequent the UPS on sloat and I know they have better deals.
The justification for these issues? «We’re all individually owned». That’s obvious. If you aren’t forced here try the UPS on Sloat where you a treated like a human being.
I refuse to use this location.

Lately I’ve had to be making quick runs up to the UPS store to fax some documents out. I normally would go to FedEx Kinkos but the UPS store offers a discount when you buy in advance 20 faxes. They keep you advance fax purchase card on file so I just drop in when I need to fax and its alreaady paid for.
Great service with a smile, every time!