The UPS Store

I needed just to print 1 single page (A4 — standard office format)
The girl at the counter asked me to use computer, which did non accept my credit card with a chip, we tried debit card, too, but it didn’t go through.
So, I e-​mailed to the office address my file, and she charged me $ 3.78 for printed copy of 1 page, saying that she charge me «as I use computer». But I did not use it.
I would like my money back.

I have used them before and they have always been nice and very accommodating but when I had a issue before Christmas where I sent something out to arrive next day and it didn’t and I had sent it for someone else but used my credit card, beyond on the complexities they were very timely and followed-​up and were able to reimburse me for most of the shipment I would say they went above and beyond. They are stellar and I wanted to say thanks! Especially to Marianna!

What a rip off!!! They now charge $ 3.50 to print a single page! $ 3.50 is the minimum and I get charged $ 10 on my credit card ?!
I used to go here on occasion to print and send off returns to Amazon. NEVER again, I hope you go out of business with those absurd rates!

Very friendly service. Just found out they also do notary service. Cost very reasonable. Got it done by Marco. Nice guy.

I’m sorry that I can’t give any less than one star as they deserve nothing short of the most negative rating I can offer. I used them to ship a very expensive case of wine to my 30 year high school reunion. I paid extra to have the case properly prepared for its journey east and was assured it would arrive intact. THAT DIDN’T HAPPEN! After waiting for two weeks to get word of its arrival I was finally told that the case was damaged in Greensboro NC and was discarded there. «Investigation underway» was all they told me when I went to the store on 4^th street looking for an answer. The clerk said they would surely compensate me for the shipping and the lost wine. «Surely» they’ve dodged my phone calls and been utterly useless in this so called investigation and 4 months have passed since this all began. Even if they did the right thing and AT LEAST responded to my inquiries with a reasonable explanation or refunded my money for the botched shipment I’d never do business with them again. Too much time has passed already.

I went on Saturday and I sent some important documentation to DC. I made explicit that I needed that to be delivered Monday morning. I paid $ 45 and now it has been rescheduled for Tuesday morning. Is that why I paid that much?

Was sent here to duplicate keys for my office. Chill vibe — good air con feels. Alternative/​punk music playing in the background.
Quick friendly service.
No issues
Good prices
HOORAY!

The internet is so freaking slow it takes forever to print out anything and before you know it you’re being charged an arm and a leg. Do yourself a favor and go to any other printing service that doesn’t steal your money by having you pay to use their nonexistent internet. The one star is for the fact that the staff felt bad about it, so UPS should freaking fix it, it shouldn’t be 15kb/​sec to download a file!!!

Extortion: $ 20 to receive package. Returned to sender. After attempting to redirect via MyChoice this delivery to a UPS store because of signature requirements, and receiving a phone call from a UPS manager confirming the redirect, the package sat at the main UPS hub until the sender ordered the redirect. At my second visit to this UPS store at 660 4^th St. in San Francisco for this same problem delivery, the manager, who was absent for the 20 minutes I waited in the un-​airconditioned line, while two new clerks (different new clerks at every visit) struggled with other customers, appeared to inform me that I had to pay $ 20 to receive the 2^nd day air package that was sent 3 weeks ago.
The justification for this extortion is an undisclosed policy regarding redirected, non-​My Choice deliveries. Because this redirect was ultimately initiated by the sender and not the program, the franchisee can charge the receiver an undisclosed fee. At another franchise, I experienced a $ 5 fee because the sender resent an undelivered package directly to the store.
No where on the UPS site, during the phone call, during the first visit, or inside the store is an arbitrary and exorbitant $ 20 package receiving fee disclosed.

I work a few blocks away from this UPS store and come by at least once every few months to drop off packages for delivery. The people who work here are friendly, laid-​back, but efficient and helpful. I was surprised by the level of professionalism demonstrated here since I’ve read a lot of negative reviews about UPS stores in general.
I’ve also come here to notarize documents a few times, and the the woman who helped me was patient and got the job done without any complications. Just call before you drop by to make sure they have a notary public present when you’ll be there. I’m not sure if there’s always one present.

Notary review since I needed to get something notarized and was in the neighborhood so dropped in but they refused to notarize something routine that I immediately was able to get nearby SOMA Mobile Notary to notarize. Not sure what the issue was but I suggest avoiding this place if you don’t want your trip to be fruitless.

Dropped by to get a last minute print out of a resume. The staff was amazingly friendly, helpful and expeditious. Pretty much the first time I’ve ever been to a post office like place and not been treated carelessly.
A++

Not the best place if you want things to arrive one time. Overall UPS has gone down hill but this place really takes the cake.
I paid extra for next day rush shipping but do to a clerical error within the store (envelope got tossed into the wrong bin I’m guessing) it did not arrive until a few days later… and I still ended up paying a lot of money for something that was time sensitive and had to find other means to rush a copy in order to arrive on time.
I suggest you go the extra miles to another place… preferably a FedEx.

I just needed to purchase a small box. Customer service at 930am was unorganized with only 3 people in the store. I wasn’t given a breakdown of what everything costs and was instantly charged $ 9 for a box, packaging materials, and whatever else. What a RIP OFF. I had my own tape and materials and they kept pushing me to pay for all of it. I didn’t have time to argue so I grumbled and swiped my card. Next time I’m going to pay a bum to dumpster dive and find me a box in the recycling bin.
FYI, 10×10×10 box is $ 3.24, materials $ 1.57, and service fee is $ 3.25, plus tax. I believe the larger the box, the more expensive everything is. My advice is find a box, use newspaper as cushion, and you’re good to go.
Two stars for convenience of location.

UPS is great these guys have the WORST customer service EVER.
their motto is we’re Not to serve you. The manager at this location should fired!

This location lies about their services online and over the phone. Go somewhere else for anything you may need. Unbelievable.

Horrible customer service. Stay away from the bald man who manages the front desk — he has been extremely rude to me every time I have visited the store. On one instance, he mocked me when I was requesting stamps. On another instance, he refused to mail my package (even though it was the official UPS return box provided from the manufacturer). I will never visit this store again.

I just love this place and the people who work here!
They are super friendly, helpful and speedy!
It’s an in and out the door in less than 5 min when I’m here.
The manager is also very nice.
I had some goof up with a return label and they were able to refund my money without causing any issues!
They duplicate keys in minutes for you!
Very handy store within blocks from where I live!

Operations and logistics is definitely not their forte. Ironic since they’re a shipping company. I was in a line of 8 people waiting on one cashier while the other cashier didn’t seem keen on helping get people through the line.
The line just kept getting longer in the time that I was waiting there…

Free garage parking customers patronizing Fanta Deluxe Cleaners, The UPS Store and Walgreen’s. This is one amenity we see available in select areas.
Clean store, efficient services and friendly staff members.
If you have letters to mail or packages to ship immediately, then you found the right place. Scanning, printing and copying to be done? UPS Store is the answer!
They are open on Saturday and a USPS contract postal unit is available so this is helpful for a lot of consumers.
FYI:
The garage is open
Monday — Friday 6:30 am — 9:00 pm
Saturday 8:00 am — 9:00 pm
Sunday 9:00 am — 9:00 pm