The UPS Store

I went to this UPS location the other day and had a great experience! Not to mention, one of the best in the area!
A guy by the name of surjit helped me! he packed my expansive stuff very nicely.

Stopped to pick up my package that I needed but apparently they decided to make up their own hours and close early!!! Now I can’t get the items I need!

Well, it’s a step-​up if you can afford a private mailbox. We use to be at the mercy of the U.S. Post Office, but not anymore. It’s pricey at UPS but at least you can order just about anything and you have service at your feet (they go to the back and bring it to you). If you want to go cheap then rely on the Post Office. Or pony express. I’ve heard of knuckleheads that expect up and beyond service from the Post Office but it’s not meant to be. They’re just the Post Office.

I went here before work to drop off a package and arrived at 8:05. The store opens at 8 so I thought it would be a quick drop off and go. Once I get there I reach for the door and it is locked I meet the store attendant a very nice Indian man who informs me that his manager has not shown up. He had been waiting already for 30 minutes and called the manager multiple times. He asks how he can help me while we wait outside. We wait there for 20 minutes — at this point other patrons have shown up confused as to why the shop is closed. The manager finally shows up (25 minutes late!) and looks as though she came directly from a nightclub. She does not even apologize to the people who have been waiting outside for a long period of time. Instead she very slowly walks over and opens the door and the shop attendant runs in (carrying my package for me) and opens/​turns on everything and single handily helps each customer quickly and apologized for the wait. Overall it made me late to work and was not the best experience but his help and kindness were greatly appreciated. He should be the manager of this shop! He showed the characteristics of a good manager: he was punctual, fast, polite and helpful. I was shocked to find out he had only just started working there. The general manager should really reconsider their management.

The owner of the store is the biggest a**hole I’ve ever dealt with in my entire life. They don’t understand the concept of customer service or satisfaction and will do everything possible to make sure you have the most frustrating time consuming and miserable experience you can have! I will never ever ever ever use this location for anything other than a toilet. If you hate your life and have nothing better to do then stand around and get berated by someone that doesn’t speak English go to the store otherwise try FedEx!!!

Wow. Late opening the store. Another customer said it happens often. The manager was not very helpful or supportive. You can tell he is used to a history of short rude customers. I tried to be empathetic but he was just a machine forces Ng me through forms and barking questions at me. My UPS at home and in my previous home were like family. This store will not give you at feeling.

Dropped of 3 boxes, 2 of the 3 actually shipped. They said «they don’t know what happened» and take NO responsibility. DO NOT GO HERE, or if you must make sure you get a shipment confirmation. Shady!

Usually I will give a store or business a chance, but this UPS store in Fishermans Wharf needs a new owner. On three different days, I had documents to notarize and all three times, they disappointed me. The first time was on a Saturday, and the store hours stated that they opened at 10 am. I wait until 1030 am and nobody shows up to open. Second occasion I call and ask to check if a notary was available. Person on the phone says that the notary does not work today, come back tomorrow. duh, I need to get a document notarized and it would seem that it is important and not have to come back tomorrow??? One last time, and I call again to see if a notary is available. Person on the phone says yes, come on in. I walk down in less than 5 minutes and wait at the counter for her to finish with a customer. She asks me what I needed and I state that I called and need a document notarized. She looks at me and says they have gone out, I don’t know where or when they will be back. She tries to call a number and no one picks up. Looks back at me and says, «hang out for awhile, he will be back.» I say no thanks, you have wasted my time, once again. Do not patronize this location if you want documents notarized. You will waste your time if you take a chance and depend on them being there.

TERRIBLE customer service.
We came to this UPS because we needed to package up a couple of prints we had purchased in town while vacationing. Our plan was to check the box w/​the prints with our airline when we flew out.
The staff seemed confused as to if they could help us. .. despite the fact that they were literally standing underneath a sign advertising their packaging services. The third employee to «help» us measured our items and determined which box was needed. Unfortunately, they did not have the correct size box (despite the fact that the shop is located within 1 – 2 blocks of at least 6 art galleries). They told us of another shop at which we could get the box. .. but it was across town and they weren’t sure how to get there, except that MAYBE one of the busses could take us somewhat nearby. They made no attempt to try to get the box themselves.
All of this took 45 minutes. .. there was no sense of urgency — or even interest in helping — on the part of the employees.
After asking for the address of the other UPS location, we were (thankfully) able to grab a cab and go there instead.

I don’t usually write reviews but this is a pretty shitty store with equally shitty service and shitty management. I had a shitty experience.
I walk in needing to make 5 copies but immediately STOPPED at the door. Not greeted but stopped.
Shitty worker 1: what do you need? we can’t make any prints right now. Computers jacked up and other printers are in use.
Me: what about that printer? Its not in use. Or that other one in the corner?
Shitty worker 2 jumps in: we are preparing it for a big order might take 30 minutes. The one in the corner is broken, prints 1000 copies at a time. Do you need a 1000 copies?
I remained calm because I knew I was dealing with complete idiots at this point.
Then shitty worker 1 goes to answer the phone and says on the phone I can’t help you with that. But I can put you on hold for my manager. Then he proceeds to forget about the call and doesn’t notify anyone. He walks back 10 mins later and says oh shit and hands up the phone.
Then the manager walks over after completing an order and says how many copies do you need? Email it here and hands me a card. I email and wait another 10 mins and finally pay 9 bucks for 5 color copies.
Total time wasted:30 mins
Safe to say this is the worst ups store I’ve ever been to.

I came here without seeing all the Unilocal reviews and can attest to the really superior customer service. Niraj went the extra mile to help me and was friendly, helpful and very professional. Glad to say this is in my neighborhood so coming here will for all my shipping requirements will be a foregone conclusion! Not many businesses provide customer service anymore, so this place is a real gem.

This is a great store — we are so lucky that they are close by. Adam is the best — always smiling and always friendly and helpful. It can get crowded in there, but these guys work hard and fast to service everyone as soon as possible. Even my 5 y/​o son loves going there!

These guys ROCK!!! They are all fast, efficient, informative, thorough and NICE!!!
Oh and BTW Adam always makes my day!

I have to go here because all other places offering notary services are too far. I have been calling this place since last week and the manager, who also wears the hat as a notary, is always out or gone. Just this morning I called and he just stepped out. I was told he’d might be there in 15mins, so i timed my arrival to be 15mins later; NO, the manager was NOT there! i will go back later BUT i am not happy. later i intend to email UPS to let them know of this constant absence. either he is there, or not there. this is not the professional manner in which to run a business. okay, he’s a manager BUT… but I really feel sorry for the store employees who have to constantly tell clients the manager isn’t in!

These guys are pros. I had to ship some large boxes across the country when moving and the guys at this UPS store helped me cut down the boxes and repack them so that it was less expensive to ship. Great guys, super helpful. Definitely recommended.

I’ve been here a few times and have been satisfied every time. The guy working there is always friendly, quick and helpful. I’ve been to other UPS stores in China Town and FiDi and dealt with crappy and slow service every time. It’s good to have a go-​to UPS place nearby.

Horrible horrible service!!! I think that my review for this place was way too generous, giving them three stars. Sorry UPS, but you are getting 1 star. I would give you 0 stars if I could…
I first would like to say that this review is aimed specifically towards the Columbus location. All the other locations I have been to have been wonderful.
I had called in to ask a simple question about where an item had been delivered as the receiver did not get the package. In no way was I accusing UPS. The Indian lady on the phone had a major attitude problem and was actually very interruptive. I couldnt even finish my sentence. All she kept repeating was: «it was delivered, it was delivered, it was delivered!!!» She was just very rude and unnacomodating.
I informed her I know that it was delivered but the receiver did not get it. I wanted to know if there was anything that could of been done, but I couldnt even talk to her she was so rude. It was like talking to a brick wall or one of those machines that keeps repeating options when you call in.
Turns out the UPS guy had delived the tickets, just to the wrong suite.
I will avoid this UPS at all costs.

I went into this location just the other day to ship some supplies out to a conference site for next week after picking up some final prints in the city. Oliver helped me and, as the other reviews have said, he was extremely helpful. He advised me on better packaging strategies to make sure our fragile posters didn’t get crushed and made sure that we picked the right service to get the supplies there on time. Definitely above and beyond what I have come to expect from shipping stores in the city! My company had always used FedEx in the past, but the staff at Kinko’s always seemed so indifferent. The exceptional customer service I received here has convinced me that we should be going with UPS in the future!

I’m giving a lot away here, but what the hell… The Investigator and I went in first thing this morning to have Angela notarize our Domestic Partner paperwork. She was efficient, alert, and best of all she congratulated us… Wha? OMG, so nice! She doesn’t know us, she may not be queer, we would not have thought any less of her had she not said a word, but she did and that made my day.
Additionally, this is the only mailing-​type place for miles near my office and they have given me consistently good service over the years. I guess it took just one small gesture to inspire a written review.
Thank you Angela!

The kids who work here are super nice and helpful.
The store is tidy and clean. You can make copies, get something notarized, ship things, have a mailbox, buy office supplies, use a computer, and probably some other things I am forgetting.
It is conveniently located near my office, but even if you had to go a bit out of your way to get here, it would probably be worth it.