Theisen/Quality Glass & Mirror

At 2:55am we get a call that somebody has attempted to break in to our restaurant. My husband heads over to find window in the door shattered and the frame to the glass bent. This was not the ideal way to start a Friday.
I spoke with Jim at Theisen around 8:30am. Jim was very efficient and POLITE (this is a big thing for me)! I gave Jim the glass measurements, he gave me a quote and explained all of his guys were dispatched to sites but someone will get to me by mid afternoon. Imagine my surprise when the Theisen technician showed at at 11am.
By 12:30 the glass was delivered, installed, paid for (very fair price), and the technician was on his way to the next job site.
Bravo Theisen! All around (customer service, installation, efficiency, product, and price) I was left with a good impression.

If you need glass for any reason, I can’t recommend Theisen enough.
They were courteous and helpful on the phone and the order arrived in the time frame they promised. Once I received the glass, I realized there was a miscommunication between Theisen and me. Bummed, I called them to see if anything could be done, expecting nothing. There was nothing in writing to support my claim and they could have told me to shove off, but they didn’t! Instead, Susan took great care of me (and with a pleasant attitude!) and resolved the problem instantly. I don’t write a lot of reviews, but when you encounter exceptional service, i feel you should let others know.

Cancelled the survey visit the day before and did not suggest alternative dates. This can only mean they did not want the work, despite whatever lame excuse they made. That’s their prerogative, but very unprofessional nonetheless.
I had to coordinate the day off work and now I’m stuck at home not being paid. From the reviews, it looks like discourteous behavior is rather commonplace with Thiessen Glass. Proceed with caution.
Thanks for nothing. You’ll never get a penny from me.

I never write Unilocal reviews, but the service was so bad that I felt I should write this. Didn’t finish their work, short and rude on the phone, and poor communication. That was my experience with them. There are much better glass companies around sf who are much easier to work with in my opinion.

Great service. I went to pick up a large piece of glass and they helped me to secure it to my truck even when they didn’t have to. They have very good prices, the location is very convenient.

I brought a baccarat drinking glass and asked f he could smooth out the slight chip at the edge. Brought it back twice, but the edges were sharp and the glass unusable.

Over the busy Thanksgiving weekend, I called Theisen Glass for a bid to replace a shower panel. Jim gave me a «ballpark quote» followed up with an on-​site estimator’s quote. Once I approved this, Jim ordered the glass and got back to me regarding a time to install. In fact, Jim and Marcos actually rearranged their schedule to do the installation at the beginning of their day (the tenants were upset that their second shower was out of commission). I greatly appreciate his taking the time to do that, because it made life easier for my tenants.
Thanks to Jim, Susan, and Marco for good attitude all around and for getting the job done. Their costs are fair, communication is good, and their «can do» attitude is the best. I recommend this company and look forward to doing business with them again.

Wow, Jim and the folks at Theisen glass are really awesome. Super friendly and customer service taken seriously. They came each time right on schedule, are pros at their craft and do outstanding work. I already recommended them to neighbors and friends. I look forward to working with them for all my future glass replacement needs. Totally trustworthy company. Highest rating to Jim, Susan and Marco for outstanding service all around.

I called Theisen Glass to cut a piece of clear, laminate ¼″ glass for window in exterior door that got broken. They said that would be able to do it the next day, which they did, to the size I specified. Window fit fine, no problems. They had the best price. Ocean Sash, Sunset Glass, and Paige Glass. all wanted about $ 18 more. The people in the office were friendly.

They delivered on a retail plate glass job, everybody’s happy. Definitely professional and I’d use them again.

This is a top notch, mom and pop operation. Good communication, good prices, great craftsmanship and great attention to detail. Jim, Susan and Marco take their craft seriously but dont’ take themselves too seriously. I needed custom cut glass to fit a kitchen backsplash in an old victorian which was out of plumb and not level. Susan explained all the costs up front, Jim and Marco took exacting measurements and installed everything to my client’s satisfaction. They went above and beyond to make everything just right and I really appreciate that.

These guys are fast, accurate, and inexpensive. I’ve shopped around several jobs, and their prices are very reasonable — a lot lower than other shops. The quality is top-​notch and the custom work rocks!

I ordered a glass door for my shower stall, about 70″ W x 60″ H. I had NO idea glass doors cost that much, but after researching it, it sure does! It’s also ¾″ thick so the price does go up — expect to spend $ 2K+. Jim, Susan and staff were great to work with! Very patient with my indecisiveness and very helpful when I needed advice.
The install came out fantastic! I had a non-​plumb wall so Jim was able to compensate for that during fabrication and installation. The seal is water tight and I’ve been in and out of the shower for about 2 months without any complaints with the workmanship. I’m very happy I chose Theisen to for this job — they didn’t disappoint! They’ve been doing it for 25+ years after all…

I recently called them to replace a broken bathroom mirror. They were fast, on time, courteous, within a few bucks of the ballpark estimate they’d given over the phone before seeing the job, and the job came out looking great.

Awesome. I bought two mirrors here — cut to whatever size I wanted, nice and thick, very reasonably priced. Got a shower door too — they sent out a crew to take measurements and figure out how to deal with my totally non-​squared walls — not a problem, not a complaint, just made it work. They’re fast, they’re honest, and their work is awesome. They’re old school San Franciscans, no frills, no fancy store.

Theisen Glass was super friendly, helpful, fast, and affordable.
I had a large mirror that needed to be cut in half and had no idea how much to expect to pay or how long it would take. So I was pretty surprised and stoked when I called them and they told me it would be about $ 12 and they could probably do it while I waited. Yay!
The corner of 16^th & Potrero’s a bit tricky for parking but they let me park in their driveway and unloaded the mirror for me. The whole process only took about 10 minutes and everyone that worked there was super friendly and helpful. I’ll definitely be back for any future glass or mirror needs.

I do not normally give 5 stars. When another company failed to follow through, Theisen jumped in and got the job done. I tried to get the glass in some windows replaced before renting to a new tenant, but the other company failed to order the glass or show up when they said they would. Theisen came over the same day I called them and same day estimate (20% less than the other one). Because the glass had to be ordered, they could not get it in before the new tenant moved in, but by that point in time no one could have. They did do what they said they would do and showed up when they said they would show up. They worked around my tenant’s schedule, got the job done promptly and were very clean. To top it off they were very friendly and courtesous. I will be calling them for other work.

If someone asked me to write a review of Theisen Glass yesterday I would have given it four stars. I used them twice. But I want to share something with potential customers: I had Theisen Glass replace the window on a French door because moisture seeped in between the glass causing a distortion/​haze. this was a case of one day after the guarantee period ends situation. first of all I was told I had a ten year guarantee. Then when I called they said it was actually a seven year. And no, I didn’t have the original documents. I had them do the glass change when I bought a condo. I was really upset they wouldn’t make the change especially given the fact I had them do another door just three months earlier this year. I will never recommend them. Sue in their office was nice on the phone but … nothing.

I broke two mirrors in the same day! Jim replaced them every time (and he didn’t charge me — or scold me too much). Thank you, Jim, I finally got the mirror hung and it looks beautiful!

We had Thiessen do a glass backsplash for our kitchen remodel. Lots of very precise measuring was required to get all the pieces just right, and they totally nailed it. A bit expensive, but this is high-​quality work and the results speak for themselves: