Tom’s Cookies

Toms, I miss you. You always had the best oatmeal chocolate chip cookies and carrot cupcakes. Please come back!

I only tried Tom’s Cookies because someone in the office I was working at brought them in and left them on the kitchen counter for all to eat.
Definitely did NOT feel it. Dry, too sweet, and all around disappointing.
One day I walked by Tom’s Cookies in Macy’s and noticed the ridiculous prices. Terrible.

I am completely bummed out that Tom’s Cookies is closed due to the death of its owner. I have been unable to find out if and when they will reopen. My understanding is there is some type of legal battle going on. It is absolutely amazing in this poor economic market that any business could afford to shut down, even temporarilty. If anyone has any additional information, please let us all know. Thanks!
Bernie Berger

TOM’S COOKIES IN MACY’S IS CLOSED???
I came here on my lunch break to get cookies ever since I discovered that the Tom’s on the food court level of Bloomies closed on ½/​2009. I’ve been coming here to the Macy’s location to get my awesome cookie fix but now I’m left with NO WHERE TO GO! There were black curtains drawn over Tom’s and Jamba Juice.
OMG. Today has got to be the saddest say of my life! Ever!
Where did you go Tom?
Vacation with Jack from Jack-​in-​the-​Box?
Are you coming back???
— — — — — - FEBRUARY 6^th, 2009 — — — — — -
I’m not sure why I can’t write an update but I was so concerned that Tom’s Cookies no longer exists so I called their corporate office and asked what happened. I was informed that the owner passed away last weekend so they had to shut down for a bit to deal with legal issues. I guess it’s reassuring to know that Tom’s isn’t affected by the economy but my condolences goes out to the owner’s family.

Tom’s Cookies’ employee — are you some kind of an idiot?
You hide back in the kitchen so the counter’s always empty. Then you see me standing there and you duck back in the kitchen hoping I go away. Finally you serve me and I get back to the office only to discover you’ve stuck the wrong cookie in the bag. The hell’s wrong with you!

Mrs. Fields would kick Tom’s ass.
Tom puts up a good fight with his Snickerdoodle though. Chewy on the inside, buttery and sweet, I could have easily eaten more than one.

I used to work at Mrs. Field’s and I don’t even feel guilty saying that Tom’s Cookies are as good as it gets in the cookie world. They have so, so many varieties, but their milk chocolate chip and malted milk chocolate chip are my ultimate fantasy. They are sweet and moist and buttery and the right amount of chewiness that I require my cookies to be. Their blueberry white chocolate and butterscotch oatmeal are also to die for. They have a buy 3, get 1 free promotion, so I usually take advantage of that and have a stash that lasts about 2 days (i lie, more like 1.5 days.)
Ok, these cookies are so freaking good that if I was stranded on an island, this would be the only food I would want with me. Tom’s is one of the best things about being downtown.

After 1−½ hours of ice skating in Union Square, we needed something to snack on. Walked downstairs to Macy’s Cellar, and got the kids a Jamba Juice. After I got the kids settled, I headed over to the Tom’s Cookies counter, next door.
These are my all-​time local favorite cookies ever since Tom Roach started his business in a little store front on Kearny and California. Tom’s Cookies became famous when Bill Clinton selected his cookies for his inaugural balls.
Such a huge selection of cookies, brownies, and rolls. My eyes pop wide open whenever I approach this counter. When I told my oldest I was going to Tom’s Cookies, she got out of her chair and followed me. I can never buy only 2 or 3. Hard to decide among the 60 varieties of cookies, but here’s what I bought:
2 butterscotch oatmeal: my favorite, with butterscotch chips.
2 double chocolate: like a brownie
2 Alohas (milk chocolate, coconut, mac nut): wife’s favorite. She ate both.: (
2 caffe latte: Very sweet, need to have a black coffee with it.
2 snickerdoodles: Kids favorite. Lots of butter!
2 malted ball: Milk chocolate chips, with malt mixed in with dough. Oh, so good!
2 caffe expresso: Like the latte, but strong, but sweet expresso taste
and
1 cinnamon roll for one of the kids: A little doughy. OK, but cookies are the strength of this place.
As I said, I can’t just buy 3. ONLY ate 4 in one sitting, and saved the rest for later. Although Tom’s Cookies sells cookie dough at select supermarkets, the choices are limited. Besides, nothing beats going to one of the locations and ogling through the display case.

I thought I was being nice and patient when both clerks were busy with 2 other customers. But, when the 2^nd clerk, MONICA, was finished, some dude came up from behind me and cut her off at the pass (she went down to the other end) and she waited on him before me when I was clearly standing in front of her while the previous customer was paying for her beverage (before the dude even showed up).
I didn’t have a tantum & waited until he finished his ONE cookie purchase & he told her he worked upstairs in one of the other Macy depts. I told her calmly that I had been waiting before him. She didn’t say a word (HellO? An insincere «Oh, I’m so sorry» would’ve sufficed) and glared at me. I asked for 4 cookies (buy 3, one free = $ 5.25) and she bagged them & I handed her a $ 20. She counted back the bills & proceed to throw (you heard me, THROW) the 3 quarters into my hand and walks off. To top it off, no «thank you». So, I says, «Excuse me, may I have your name, please?»
She comes back, and replies in a snitty voice, «Sure, MONICA». The dude who was in such a rude hurry to cut in front of me was not in a hurry to leave as he stood there the whole time watching and munching on his cookie. I’m going to contact her manager and let’s see what the response is. With current economic times and the seemingly endless businesses who are declaring bankruptcy or closure, you’d think Tom’s Cookies would do a better job of training their employees, especially the front line folks who deal with the public.
As for the cookies, 2 of them were quite pale looking and they didn’t really taste that great (Mrs. Field’s are more moist but sweeter) and no cookie is worth the aggravation of dealing with a rude and bad employee. Tom’s Cookies are not getting my business anymore, they’ll go the way of Mother’s Cookies if they keep hiring employees like that, extinction.

I LOVE Tom’s Cookies! The first Tom’s cookie I ever ate was a white chocolate macadamia nut. I’m not a big fan of white chocolate, but my friend insisted I eat it and I was hooked! Since then, I’ve had the chocolate chip, chocolate chocolate chip, espresso chocolate chip, oatmeal raisin, clinton, sundried blueberry white chocolate — all of which were excellent. Not as big a fan of the snickerdoodle or the sundried blueberry white chocolate. But my favorites are the aloha and a close second, the milk chocolate toffee.
Have a glass of milk handy cuz the cookies are sweet!

The cookies were moist and chewy with tad bit of crisp on the edge. They were buttery and soo good! I did the «Buy 3, Get 1» deal and paid about $ 5.25 for 4 cookies. I ordered: white-​chocolate macadamia, milk chocolate, oatmeal with milk chocolate and Mexican chocolate. I gave some to my boyfriend and he devoured them. I took one star off because I thought they were kind of pricey.

There are days when I believe sugar is all I need for lunch. When those days hit, one of the places I’m off to is Tom’s Cookies.
The Clinton Cookie is a wonder: a peanut butter and banana combination that will have you taste buds yearning for more.
The wife enjoys the Blueberry white chocolate mostly because she cannot find it anywhere else.
Their chocolate chip pales in comparison to Specialty’s but that a different review.
I still have a couple more cookies to try and will update my review accordingly. So until then, go try the Clinton.

I always walk by here when I’m at Macy’s to pay my bill. Today I finally knuckled down to buy some. Of course, their buy 3 get 1 free sign was a great inducer.
I order 4 cookies. I asked the clerk if that was four. She just holds them up (they are tucked between sheets of paper). She rang me up for $ 7 for 4 cookies.
I come back to the office and realized that I was overcharged. When I popped open my bag, it appears that I wasn’t really overcharged but she gave me 5 cookies. So basically she gave me one more than I needed.
Cookies are nothing special. They aren’t what they’re cracked up to be.
Thanks for the lesson Tom’s employees, I won’t be coming back.

I love baked goods, especially cookies. Was on the hunt to find Macy’s in the maze that is Union Square due to a recommendation from a friend — she said I had to go to the Macy’s basement for good snacks and treats. Upon wandering around being hassled by bums and afraid for our lives we found Macys only to find out the basement was just a food court. Oh well, with all this walking I had to get something!
Then I spotted Tom’s cookies.
I’ve seen these containers before, I think kids sell them at school. I got 4 cookies (buy 3 get one free) — OMG they are AMAZING! They’re the best cookies I’ve ever had and upon reading their website they are all natural! Had a chocolate chip walnut that melts in your hand, their chocolate orange cookie had the taste of an orange muffin which I love! The snickerdoodle and toffee cookies were great as well. My sadness is that we didn’t eat all our cookies and they got stale in my hotel room. I love eating cookies first thing upon waking. It’s the best.

chewy, crumbly, and buttery…
bluberry white chocolate chunk
malted milk chocolate
milk chocolate toffee crunch
caffe latte
just to name a few favorites. the cookies are freshly baked every hour and they always run out of the good flavors… that’s how you know they’re fresh! grab them while you can!
you can even order just the cookie dough to go and bake them at home… mmm warm cookies. and don’t forget the milk!

Great, yummilicious, buttery cookies that probably don’t help the waistline much, but are worth each and every fat gram and calorie. I like this location better than the one in the Westfield because 1) they have the «Buy 3, Get 1 Free» deal that I’ve never seen at the Westfield and 2) they tend not to run out of some of the more popular cookies. I stopped by here at about 7:30 pm and managed to snag one of those fabulous cookies with the peanut butter cup in the center, which are great.
The only reason I’m not giving 5 stars is because they tend to have some flies in their display area. I just wish that they kept the cookies in a case rather than just out in the open where the flies can get to them.

meh… not too impressive. Plus they don’t have vegan cookies. I shared a cookie with Nate last week and it was just sweet and fatty… not too tasty. You know how sometimes you have a hot cookie and its like a religious experience (and this is coming from an Atheist!!!)? This was not it. It was kind of like eating a keebler cookie that has been microwaved and then smothered with butter.
Save the calories for something better, that’s my advice.

OMG. Thank god I don’t work in Union Square anymore. I swear, I could go down to the Macy’s basement to get some Wolfgang Puck or some Boudin’s and that damn smell would lure me over every time.
I would walk past the lil glass case a couple times, pretending I’m looking for a friend or trying to decide which food place has the shortest lines, but who am I kidding. I would really be fighting my inner demons telling me to spend a ridiculous amount of money on a couple damn cookies.
But damn are these cookies worth it. How the hell did Tom climb in my head and read my mind? White chocolate and blueberries? Hello?! If those aren’t a couple of my fave things in the whole food world. A Café Latte cookie? Yes, please!
…Oh sorry, I just drooled on my keyboard…
They sure know how to get ya, those «buy so many get so many free» deals make you think your purchase of these handfuls of heaven is somewhat reasonably priced. Your wallet may be a lil mad at ya, but your tastebuds? They’ll be doing the happy dance all over your wallet’s lil mouth, so you won’t be able to hear the complaints anyways.

OMG !!! my #1 favorite cookies!!! i constantly dream about this place… fortunately for my waistline it requires a bit of a trek for me, so its not easily accessible but at the same time its unfortunate when i’m fiending for it …LOVE heavenly hilary, peanut butter cups, peanut butter choc. chip & walnut choc. chip & still got about 25 more flavors to try since they have 32 varieties…
UPDATE: well they just lost 2 stars from me & they’re no longer my #1 favorite cookie!!! just bought 7 cookies yesterday & was VERY DISAPPOINTED!!! what happened??? 3 of their cookies were TOOOOOOO SWEEEEEETT! (that says ALOT coming from my i– absolutely– LOVE– sweets /​sweet-​tooth self: coconut almond, aloha (coconut, choc. chip & macadamia nut) & choc. dipped coconut almond… it was like taking bites of sugar & even milk couldn’t neutralize the sugar. it was better with coffee… they’re current saving grace right now are the 4 remaining heavenly hillary’s which still taste great…

I have two rituals when I’m shopping in Union Square.
1. Use a CLEAN restroom in the Macy’s basement while you can…
2. By 3 cookies and get 1 free at Tom’s!
Personally, I think these are much better than Mrs. Fields. I always get the Toffee, Snickerdoodle, and something with chocolate in it. I also grab a glass of their iced tea. I can’t seem to get myself to try anything else than the cookies but the rest of their baked goods look just as good.