Traci Hollander – State Farm Insurance Agent

Traci and her team (including Priscilla!) are always a step ahead. I was in the process of moving and without even reaching out to them, they reached out to me to make sure my address and policy was up-​to-​date. They made sure I was fully covered and even included some loyal customer discounts. Enough said, they’re the best in the city.

Traci’s office is great — I always get my answers quickly and its no-​frills every time. Adriana has been a big help in getting me a Great Personal Articles Policy quickly and easily.

Switched my State Farm plan from the east to west coast, took calling a couple of State Farm offices in the area to get one as responsive and helpful as this one. Very professional, helpful, and efficient. Beau Harshman has been an absolute pleasure to work with and helped with setting up auto and renter’s insurance. He has been easy to reach and fast to respond to my questions. I highly recommend working with him!

Poor service. Dropping State Farm after many years of doing business with them. Very disappointing. Avoid and find another carrier that’s more professional.

5-​Star service! Long time client with this State Farm agency, I recently moved out of country and had to cancel my various policies. Yesica was extremely helpful and prompt on replies to my queries and even got my refund check sent to Ireland with no delay. Thanks!

Super prompt and helpful! We had a sudden change in address and need a amendment made right away. Traci’s office turned everything around in under 24 hours.

Previously I’ve had quite a few issues in dealing with this office. Most of it was due to lack of attention to detail. But recently, I’ve been working with Priscilla Appling on some complicated business insurance requests and she’s been spectacular! Very responsive and so pleasant to work with. Nice job!

Hands down, the best insurance company I have ever come across.
Adriana patiently listened to our business insurance needs and drafted a wonderful insurance policy for our business with a great rate.
She was so responsive to my calls and concerns.
I am so happy with the service and work they did for me. I am also considering to do my personal insurance with them.
I highly recommend this company to anyone in a search of great insurance policy provider.
Special thank you again to Adriana and the whole team.

Very good service. Accidentally let my policy lapse, and they fixed it in 5 minutes without asking me to repeat any information. They found my account by simply saying my last name once… just once… which I appreciate! Hard to have it be easier than this. (Adriana De La O handled it in particular — she was on point.)

Just wanted to say that it’s been super awesome to use this particular State Farm — Eva’s been super helpful and responsive, and helped me sort out both auto and homeowners — she’s great.
I got my auto insurance card emailed from her in less than an hour when I lost it — less time than I spent in line at the DMV!

Traci and her Team are very helpful in making sure that all possibilities of loss are looked at and then again with many different options on how you want them covered!
Very professional too!

Good Morning, Traci and Team
I was in your Castro office about 2 months or so ago to be insured with a Life Policy and I was helped by Adriana Delao, I am not very big on the customer service aspect of many companies (Do not like really dealing with salespeople ect…). With that being said I was pleasantly surprised with Adriana’s demeanor, helpfulness, and friendly attitude, it is not often that you come across people that are so knowledgeable and helpful with any and all questions that you have about products and services. I was very happy with my visit and would definitely recommend this office to friends and family. Again, I couldn’t be happier with the service that Adriana provided and the professionalism of your office. Thank You!

I have a building policy with Traci Hollander State Farm for several years now that Eva originally helped me set up and have always been pleased with the level of customer service that is provided. Never had to make a claim thank goodness …
Whenever I have had a question, my emails or calls have been returned very quickly by her staff and if the question involves some research, they are answered by the following day. Priscilla Aplling was the customer service rep that most recently handled my inquires and like all who are employed there, handled it professionally and immediately.

Eva Lee helped me move my renters policy from Illinois to California, when I recently moved to San Francisco. She was very helpful and made the process and painless as possible. Thanks, Eva!

Great customer service from Adriana De La O.
She answered all my questions in a professional manner and was very responsive (quick call backs and emails)
Thank you!

After becoming frustrated with my former insurance agent I decided to really do my homework and contacted three different insurance brokers, all referred by trusted friends. My initial contact at Traci Hollander’s office was with Beau Harshman, who was highly professional and capable. Beau provided initial quotes that were competitive and well-​presented. I subsequently met with him and Traci, and they worked together very efficiently to help me take care of all my insurance needs. I would definitely recommend them to anyone seeking a competent, professional insurance agent.

Man it feels good to be insured! My husband and I now officially have renter’s insurance and I don’t know why we put it off for so long. Well, we thought it would be complicated and expensive and it was neither of the two. Renting in SF and reading about fires in SF apartment buildings SO frequently finally got me thinking that I need to make an effort and at least look into it. A fire or burglary would devastate us financially.
I was intimidated to call and get more information, and how silly I felt when the representative Beau Harshman made me feel so at ease and broke it all down in terms I could totally understand. I really felt like I could ask anything, that there were truly no stupid questions. And it’s soooo affordable, there is no reason NOT to have renter’s insurance if you’re a renter. Especially in the Bay Area! Beau’s helping me look into other policies now too, like life insurance and such. I feel like a proper adult now, haha! Adulting feels great, thanks Beau!

I had my home and auto policies at different companies and dealt mostly with them online. I found I really disliked only having online or phone as my options. So I decided I would go local when I consolidated my policies.
Traci Hollander was my choice. She’s been part of the community for many years now and was always spoken of highly when insurance came up (which is surprisingly often once you get over 40).
I worked with Beau, who was professional and on top of every question or issue I had. I was able to get everything easily consolidated, improve my coverage, and have that personal, in-​person interaction I wanted. It was fantastic! Highly recommended!

Can’t say enough about this team and the way my impression of the insurance claims process has changed as a result! Was at dinner with a friend last week only to come back to a shattered back window and a variety of personal property stolen with no perpetrator in sight. I filed the StateFarm claim that next morning, and within 30 min. of submitting had two employees reach out to document all the info from the incident, as well as teach me everything I needed about how I am covered, how reimbursement works, and everything in between.
Whether via phone or email, I was able to get in touch with the team (yes a person, not an automated reply) at all hours of the day, and as someone who works in client service I can’t stress how immensely important this aspect was to my overall experience. Less than a week later, I have received a fair reimbursement amount, as well as (and more importantly to me) a thoughtful and detailed explanation of line by line how they calculated my disbursement amount.
While I hope to never have to call them again (except to renew my policy!) I know that I can count on Traci & Co. to make the process as seamless as possible.
Thanks again!
Brian

I got a State Farm quote online, and immediately received a followup from Traci Hollander State Farm Agency. Had a great experience getting my auto insurance set up with Adriana. It was super easy, and she was very helpful!