UPS Customer Center

Long story short… horrible service. Inefficient procedures.
My mom over-night’s me a package of frozen fish to my work address. Package gets loaded onto a truck at 6AM… then they let us know that it won’t be delivered until «sometime around 9PM».way after my work is closed. I get a call from a rep telling me to call back before 7pm and they can arrange to have me pick it up before they close that night. So I call and a different rep tells me that I can’t do that, I’ll have to pick it up after the weekend. I tell her it’s frozen fish and it will be rotten if that happens. She tells me they will «take special care» of the package… but she won’t guarantee me that they’ll freeze it.
Monday comes and I go to the customer center but I can’t find where you might pick up a package. Posted at the gate where trucks go in and out of the warehouse is a worker with earbuds in sleeping.
Me: Excuse me?! Excuse me?!
Worker: Zzzzzzzzsnorezzzzzzz
So I go in to where I see a person in an office. When I ask him to direct me to where I can pick up my package he comes at me with «Look, I don’t know how you got in here but you can’t be here»
Me: I got in right over there where your worker is sleeping so WHERE CAN I PICK UP MY PACKAGE
He tells me. I go pick up my rotten fish that was NOT frozen.

UPS, what has happened to you??? Oh how the mighty have fallen. For YEARS, you used to be the most reliable delivery service around! I would marvel at how quickly my packages arrived, always on time as promised. Now, i almost NEVER get my packages when i am supposed to. Sometimes, no-​one knows where my packages are, for days and days. Sometimes, my packages have been sitting in your warehouse for weeks and no-​one has bothered to contact me that they are there. Other times, your tracking system just makes things up (delivery address correction needed — bullshit) as to attempted deliveries when none were made. In the last 3 months, I have spent countless hours sitting at home, scheduling my whole day around an expected delivery, only to be disappointed like today. The UPS rep i spoke to today said their new access point policy will only try to deliver a package once before sending it off somewhere else. What happened to 3 attempts??? So i missed my delivery last night at 4:50pm, notice was left noting that it would be delivered the next business day. I wait at home ALL DAY, nothing. At 6pm today, i finally call to see what the hold up is and lo and behold, the driver decided to dump my packages at some bodega access point instead, wtf??? Why would you say you are redelivering on my notice if you were never planning to? Meanwhile, all thru the holidays in November and December, I tried being a good little customer and tried using a UPS store a few blocks away as my automatic delivery address so i wouldn’t miss packages the first time and it NEVER WORKED. UPS said the store was always full and couldn’t accept packages; the UPS store said it wasn’t true. My packages meanwhile would sit in limbo for days and days, never even attempting to be delivered, and no-​one would ever call or email to let me know. I finally gave up on the UPS store delivery plan, and went back to deliveries to my house and now this. I am so disappointed in you UPS. You are almost as unreliable as the post office now and that is very sad.

Customer service continually gives misinformation: delivery estimates, and will call availability. Please don’t tell me to come pick up my package at 7:30p if the truck doesn’t come back until 9p!

Still waiting on a package that was shipped on ¹²⁄₂₃. It’s now ¹⁄₆ and still no package. When I went to the UPS site to track my package, the estimated arrival date was ¹²⁄₃₁. When that day came and went I checked it again, and the date was moved to ¼. When that day came and went I checked again and the estimated delivery date was moved back yet again.
Seriously, two weeks to deliver a package from CA to PA? I’m pretty sure a courier on bicycle could’ve made the trip in less time. Now, I wouldnt have minded so much if it was just an ordinary package, but the item was a special custom-​ordered item for one of my business clients, who is now livid. Thank you, UPS, for costing me hundreds of dollars in lost business!
But the biggest joke is how difficult it is to voice a complaint. Being the profit-​loving cheapskate capitalists they are, they obviously do not believe in hiring human beings, so if you attempt to complain by calling customer service, you’ll get to talk to a machine that gives you absolutely no options to communicate with a live person.
So then I attempt to complain via email. After managing to voice my displeasure in under 500 characters, I get an automated message informing me that I would be contacted by someone from customer service within 4 hours. That was 18 hours ago, and I’m still waiting.
It is truly sad how this once-​great company has declined into total garbage. UPS does not care about customer feedback, they do not care one bit about customer service, and when it comes to delivering packages on time, well, they obviously suck at that too.
If I had to venture a guess as to what UPS stands for, I’d go with Unreliable Pieces of $h!t.

Gave me a window to pick up a package, long line and very slow service, only to find out that the driver wouldn’t make it in for another hour, or at all that evening — left to me to guess. No recourse or suggestions or help, no accountability.

In summer of 2010 I sent a package via UPS to a ScanCafé in San Francisco to have original 35 mm slides scanned. Weeks later I would learn that ScanCafé never received my slides. After tracking my package I learned that the package was lost at the UPS South San Francisco center. A tracer request was initiated by UPS resulting in a lost package. For reasons I don’t understand, ScanCafé was the party who had to file a claim and now is considered the «Shipper». ScanCafe never filed a claim that I’m aware of. And, because I am not the shipper, UPS will not speak to me, nor will ScanCafé because they don’t care. Take my advice: do not send anything original via UPS. My original slides are lost for good, I regret doing business with either parties. The monetary value cannot be recovered, the items were priceless.

Stole Chrismas by not knowing how to ring a bell
Their men is brown shorts could care less about customers. One of them, who seems to be Grinch jr put a Sorry notice on the door. He did not even bother ringing the bell. UPS, the best way to make your life miserable

I do not understand how is business stays in business. They hire the dumbest people I know. I live in an apartment building that has two door. For the average person this is not a problem but for the idiots that work for the UPS company it is way too difficult for them. For the last three days I have been trying to get two packages. I have propped open the door of my apartment building. The driver I guess can only try one door, they cant take two steps to the other door to the same building that is propped open. So because trying two doors is way to hard they get back into their truck and drive two minutes to the top of the stair and have to walk 3 minutes to the apartment managers office and leave my package there. Now since I am a working person and the office closes before I get off and have no way of getting my package. They choice a more difficult solution then just taking two steps to the left and go into the building. I hate the UPS company and I wished you could choice who you want to deliver your packages when buying things online because I would never choice this company since they can not do their job. If you want to have a job that it does not matter how you do your job (do it half ass or do a «great» job) this is the company to work for. They dont care about the customers they just want things off their trucks they dont care where it ends up.

Easy way to pick up your package if UPS can’t deliver it for any reason. Usually pretty quick, and plenty of parking. After experiencing how bad package delivery can be (OnTrac), I have a new found appreciation for these folks.

Their will-​call service is super conveninent. You can re-​direct your UPS packages to this location and pick them up when you want. Sign-​up online with their UPS My Choice service and you get notified of the status of your packages. Within a few clicks, you can change the delivery option to Will Call and they will hold your package at the UPS center of your choice. You’ll get a confirmation email when the package is available for pickup, and it’s usually the morning of the scheduled delivery date (vs waiting for UPS to deliver to your place, sometimes it doesn’t get there until evening time). They are open until 9pm on weekdays and will hold your packages for a week.
I’ve always been able to get good service, and the longest wait I’ve had was about 15 minutes to get my packages.
There is also free street parking right in front. It can get crowded depending what time of day you go, but spots usually open within 5 minutes or so.

Is it possible to give 0 stars? Worst experience ever. They tell me to come pick up my package and it’s not even here. This isn’t USPS /​a government agency, I expect marginally more competence. Good luck.

I have had nothing but trouble with this customer center and their drivers. What is the point of have 1 day shipping when you don’t your package until 3 days later? I have a UPS My Choice account and have requested packaged be left at my place with authorizations by me, and the drivers don’t leave the packages for me. Customer service cannot tell me why my items can’t be left for me, nor can they tell me where the driver is with my packages. This is absolutely the worst experience I’ve had with receiving packages.

Classic UPS. Can’t deliver properly, ships to wrong destinations (resulting in a delay), and makes you pick up your own package at that specific location or pay $ 6. What a joke

This is a five-​star review thanks to Jerry at the UPS center. UPS experienced an unexpected overload and wasn’t able to deliver a grill that our family was counting on to hold a weekend family barbecue. Jerry went the extra mile to find the package — no easy task in an enormous warehouse — and make it available for us to pick up in time for the barbecue.
Do I wish UPS managed their overload better? Definitely. But Jerry saved the day (and the review). Thanks for the great service!

Almost 2 years passed by and you can say it’s either the service is getting better or my meditation is on point. It’s actually both *self-​five* It comes to the point where I (or better yet, we) have to accept these two policies:
1. They will never (have to) call us.
2. If we have to come to UPS center to pick up the package for the first time, very likely we will have to come back for the second time, and many times after that.
If we can make peace with that, everything suddenly falls into place. Now all I do is either wait outside for my package to come (literally) or call the national customer service to tell them I will come to pick up my package. Then I will wait until 8:30 to be there with a book in my hands until 9pm to pick up my package. Work every time.
I know there is this Vietnamese driver who will go miles to put the package on my hands (he will either call me or if he can get inside, he will walk up the stairs to my apartment) and I truly appreciate that. But there will be some others who won’t do that, and I have to accept it because it’s not in their policy, which frankly means, they don’t have to do it. Besides, these ladies who work here are wonderful and lovely. They do what they are supposed to and that’s all I can ask.
See, I told you, meditation helped.

Went to pick up a package that I have been waiting for. First, they then claimed they lost it. Then claimed it was in a back room but it was already locked for the day after being there for over two hours waiting on a resolution. Asked to talk to the manager but they refused.
This package is extremely expensive and delicate. They offered the worst, rudest, customer support I have ever encountered.

Been here a few times — hasn’t everyone in San Francisco? Came around 6:30/7:00 both times, with no wait and parking was fairly easy. The reason for the second trip? I hadn’t submitted a request online to have them hold my package at the Customer Center (in hopes that it would miraculously end up at my house on the following day). This means it’s on the delivery truck though, so you can’t swing by grab it, a little fact that hopefully helps you all out.
Both days people were quick and lines were short, just make sure you set your package for pick-​up online the day before you show up!

I called to find why a package wasn’t delivered and was told it was on hold for 5 days from June 19^th. Lauren the customer service representative told me to pick it up.
Within an hour I was there to pick it up. A «manager» supposedly looked for package before telling me it was upstairs and he wasn’t going to get it for me. Then walks around before telling me that it’s still upstairs I’m not getting it. He claims he talked to Lauren and again I couldn’t get it.
I called Lauren back to ask why she told me to pick it up if I couldn’t. She preceded to hang up on me.
So a manager won’t get my package and the customer service women named Lauren hung up on me and lied. Literally the worst customer service of my entire life.
Will try to ship with any other carrier when available.

What a convenience! You can drop off your packaged and labelled boxes here and just leave! There’s also a couple of people who can help you with all that stuff. You can really see how efficient and fast they work here! It’s kinda exciting. The trucks leave from here and there’s also some old trams. Much more fun to go to drop off your box than a store. Hahaha

It makes since bring your California ID. I see nothing wrong here and the workers I’ve encountered were very sweet and nice. So basically all you need is your iD and tracking number if you lost your door slip. This one lady was making a big ass seen because she for got her ID and she showed her city work tag picture but ups wasn’t accepting it it had to be a California ID, so the ups lady explained the reason why she needed a proper Id. And it makes sense. As long as you have ID you can get your package even if you don’t have your door slip. Just make sure you have the tracking number written down and you’ll get your package.
The only problem I have is the ups driver. That motha fucker is lazy and just put door tags all over the place. The manager from my building even caught him on tape sitting in the hallway for 5min not even delivering the package and then he writes on the slip and put it in the front gate intercom. So I never see my package in my door step and I always have to pick it up here… So that’s why I put 3stars because of driver