US Passport Now

I can understand the reasoning for some the negative reviews, but as last minute as my situation was, I feel like I should provide my personal experience, which was a great one. I found out last minute that due to my passport expiring within 6 months, I had to get it renewed and found this out on a Friday. I immediately called the nearest passport agency (which was 4 hours away) and could not get an appointment in a timely manner so I started to look online.
I found US Passports Now as the best price to get this expedited. I priority overnighted by Fed Ex and got a response on the following Tuesday that my documents were received as Monday was a holiday. Within an hour, they found that I forgot to send one document and I was able to email it over to them to continue the processing. Wednesday is when everything was sent to the US Department of state for processing. I paid for the 3 – 5 BUSINESS day processing and my passport has arrived and am very grateful.
After reading all of the reviews below, I want to say that with this service, it is an ADDITIONAL charge on top of paying the Dept of State for your passport. Yes, it’s going to pricey, however, it is a good last minute solution.

I would give this business 0 stars if I could. Please do not use them for your own sake! I have reported the business to the Better Business Bureau and to the Federal Trade Commission.

ZEROOO STARS!!! Like other Unilocalers, I canceled within a couple hours and they did not refund my 50 dollars, They said they would refund my 64 dollars, stating its a «21 day turnaround» to recieve your refund. It has now been a month and two weeks, and still no fucking refund. I have called them twice and they say that all they can do is «email» a department about my refund and I should have it in «48−72 hours» i wonder how many weeks 72 hours is to these illerate people. DO NOT SPEND YOUR MONEY WITH THIS UNETHICAL BUISNESS.

Don’t go to them!!! they will scam you! I talked to three case managers and they all wouldn’t refund my 170 dollars even though I called them before 24 hours.

Similar to the previous reviews about the $ 50 non refundable fee, $ 49 Passport Renewal — Expedited Service and $ 30 for FedEx Return Shipping totaling. They will refund you if you cancel in 24 hours. It was late Saturday night and Sunday was a holiday, I didn’t read my email until a few days later as the confirmation email didn’t arrive immediately after the purchase, and by then it was too late. It is an unethical business practice to charge for a service that has not been rendered. I have filed a complaint with the BBB, they have not responded to the BBB nor my emails and every individual I have spoken to has been pre-​programed to have have the same response to every question. The address of the business is
551 N.W. 77^th Street
Suite 207
Boca Raton, FL 33 487
And the owner is David Stock

DO NOT USE PASSPORT SERVICES. Their service was going to take LONGER than just going to the post office. The 50 $ charge that they say is not refundable (in the fine print as they do not tell you up front that this charge is not refundable) they claim is a fee that they pay to the government that the government won’t refund, well it turned out that that $ 50 is actual paid directly from the customer to the government so US passport now does not such transaction. Additionally, the $ 70 that they do refund if cancelled within 2 hours was never refunded to me. They stole off with $ 120 for their misleading and unfair policy. My credit card company was not even able to dispute any of this. There is no one to talk to at passport now as they do not have managers or any higher ups, just rude phone operators.
I highly recommend using a different service or just goin to the post office, they will do their best to get you your passport when you need it.

This place is a total scam. I placed an order thinking it was to get a passport. Paid 120 $ — Once I got to the order confirmation screen, it said that I was just paying 120 $ for expedited shipping. I immediately called to cancel. They said they would refund my money in 10 – 21 business days (although they were so quick to take the money out of my account) — and that they were still going to charge me a non-​refundable $ 50. I am going to be reporting them to the BBB, as I see this has happened to other people as well.

After accepting that it would cost a few hundred dollars to accelerate my receiving a passport renewal, and putting in my credit card information, you then find out that that did not include the 200 government fee.
Called to cancel within minutes and they will allow, but must keep «$ 100 processing fee».
This is a slimy company and would only do business with them if they were the absolute last option.
This 100 fee, is their business–

I used this site thinking they would get me a new passport after I lost mine and I didn’t realize I would have to print off and send in forms and possibly pay more, when I called to cancel the lady was rude and I was charged fifty dollars and will have to wait three weeks to get back the other 79, this site is poorly presented and rips people off, I hope no one uses it

Charged me $ 50 non-​refundable after canceling! I canceled within a couple hours. Found a better place that’s cheaper and where I can pick up the passport in person. Do not recommend.

The poor reviews on this site had us worried about this service but our experience was clearly 5-​Star.
My wife lost her passport but did not realize it until she was less than 2 weeks away from an already booked trip to Milan and Paris – a trip that is crucial for her buying a full season of goods for her high-​end women’s clothing store.
My daughter, who used to work in the US Senate, suggested we use this service and we are SO very glad we did.
They delivered the passport a full day before they had promised and the fee was MUCH cheaper than booking a flight to Atlanta for an appointment at the regional office to get an expedited passport on our own.
We highly recommend US Passport Now!

My credit card was stolen and fraudulent charges were made to this business (by someone who wanted to cause me some irreparable financial damage). They were not at all helpful in removing the charges from my account, even though I have my passport IN MY POSSESSION and do not need it replaced at all.
What a sad excuse for a business – forcing people who’ve been wronged to sustain a $ 50 mandatory charge, even when approached with the fraud 1 – 2 hours after it happened.

We were able to use us passports now to receive our passports in 5 days. My husband and I had never gone through the passport process before and decided to use this company to have our passports expedited. The service was extremely costly and confusing. After paying for their services we googled them and were very worried about all the negative reviews. However, we were able to get our passports much faster than we would have had we tried to expedite them ourselves. Here is what we found: this service ended up costing us over $ 1000 for the two of us when all was said and done– this included multiple fed ex priority overnight shipping fees. As I said the process was very confusing and the company is definitely set up to milk you for as much $$$ as they can before receiving your passport. When all was said and done we got our passports and could have gotten them in as little as 24 hours had we been better versed in the passport process. Bottom line– is this company a scam? Yes, in many ways. However, if you find yourself in the same position as we were– needing a passport ASAP, they will get the job done faster than you could yourself… If you’re willing to pay big $$ for it.

I accidentally typed
into my browser search window and Google took me to
. I completed the forms thinking I was completing the US form for additional pages. I must have accepted their terms and typed in my credit card information before realizing my mistake.
USPassPortNow insists on keeping $ 50 despite a superficial statement that you have 24 hours to cancel I think it is dishonest/​unethical of them to use Google ads to redirect people searching for a different site, indicates you have 24 hours to cancel, and then obfiscate that it is not fully cancellable under several pages of terms and conditions which are not visible unless you deeply scroll through a long document.
When I said I would dispute the charge with American Express, USA Passport Now says go ahead, that is why they get you to accept their terms so that they can keep $ 50 even though they do not provide any service
Here is what it says:
[ ] I have read and agree to the Terms of Expedited Service and understand that I have 24 hours (1 Business Day) from the time of purchase to cancel this reservation. I understand that I am still required to FedEx in proper documentation for these expedited passport services. (Required)