Verizon Wireless

Any questions with anything. Go to Mardi and Roberto. They did a great job getting me an IPad Pro. Best experience in a verizon store to date. Get the pen!
I liked this store more then the market location. A little too busy and couldn’t get me dialed in like this store did. Store was clean and professional.

Awful awful service. The rep (Erick) talked me into a phone that I didn’t really want, telling me I could switch within two weeks. When I went back to switch, turns out there’s a $ 35 change fee. Very dishonest not to mention that. The manager (Roberto) said — it was on the receipt. You get the receipt after you pay. These guys are horrible and dishonest and don’t care if you are happy, just that they make the sale.

The worst Verizon experience I have had started at this store… For about 3 months now I have been getting the run around from Verizon, asurion and others all because an idiot that works at this store sold me an iPhone 6s and didn’t add insurance to the line like he told me he would … You think being a customer with them for over 15 years adding insurance to every new phone I had bought would be proof enough. But they have chosen to contact asurion file multiple claims and not get me a new device in a timely manner … Furthermore he offered me a promotion of getting an iPad for an additional 10 $ a month to then later tell me that he could not do it with my account… Owning multiple businesses myself not sure how I would survive if I treated customers like this and did not honor my word …

I was walking by this store at 7:50pm and my phone gave a notification that I was due for an upgrade. I thought it was a little creepy but the phone was right. I was getting an attractive young woman’s phone number the previous day and she described my iPhone 5 as ancient as she was punching in her digits.
I popped my head in the door with intention of making an appointment for the next day since they closing at 8 but Martin invited me in and said he would take care of me right away. He got me into an iPhone 6s, lowered my monthly bill, bought my 5 which gave me enough credit to buy a cover and a sweet set of head phones. All this for $ 65! He stayed an hour after closing and even turned on the Warriors game while I waited for everything to download. Overall I have had mixed experience with Verizon but this was one of the best customer service experiences I’ve had. It sounds corny but Martin really went the extra mile.

I was helped by Martin this morning for a phone upgrade. He was terrific. Explained options I would not have known about. Made me aware of offerings that might have helped me, but when I told him I wasn’t interested, he dropped it instead of trying to sell me. Ultimately he put together a package that felt just right for me, and took good care of my anxieties about turning in my old phone and making sure that all the new data was restored on my new phone before walking out the door.

Service is really hit or miss so if the service is lacking, try another employee. After working with an employee who seemed frustrated and impatient with my questions, I was lucky enough to work with Joaquin, who is really awesome. Ask for him.

As annoying as changing a phone is, Stephen at the mission st location made my experience so much better. He was very patient and helpful as well as informative. Overall I would recommend coming here, especially if you are lucky enough to have Stephen help you!

I came here one Friday, and stop by to check out the iPhones, the nice flip hair Latino guy help me, his customer service SUCKED. Fact because he told me that «if I buy an iPhone 5 I’ll be coming back in 3 months unless if I take care of it?» –_​_​_​–
For my point of you view everyone knows iPhone 4 steve jobs make it, after that China people so your iPhone sucks after that. Supposedly «iPhone 6 is better, cus he has one». He can’t sale lmao he couldn’t find my number, try to charge me 500 $ not knowing I already have a contract, ya I’m not going back.

Terrible customer service. Incredibly long line. Employees have no idea what they are doing.

I was so impressed and grateful for the skill, good will, and excellent service of everyone at the Mission store. Dyana on a Friday, ordered the replacement phone for the one that was no longer working. When I went in the following Wednesday to have my contacts. photos, etc transferred to my new phone, it turned out that it wasn’t an easy transfer, either to my new phone or to my tablet. The thought of losing all of my family photos was really upsetting to me. Maribel Sanchez and Emanuel Rios were incredible. That is even an understatement. They explained what the process was for the transfer and why it was taking time (I hadn’t backed all of the info up and the screen on my old phone was dark. They also continued to check in with me to update and were encouraging that most, if not all, of my information could be uploaded. Thank you so much.

I have been suffering with Sprint for some time now. As a business owner, I can’t tell you how annoying it is to be unable to access internet when I need it on a way to an appointment in SAN FRANCISCO— or get no service whatsoever when I’m in Sebastopol (as if I’m in the mountains or something… it’s just Sonoma County, jeesh). I finally had enough, and decided to go to the Verizon store near me on MIssion.
Carson helped me find a new phone & get my service in order, and his excellent service inspired me to write him a good Unilocal review because I felt he really went above and beyond for me. Not only was he extremely knowledgeable, helpful, and friendly — - making the entire process of switching carriers as smooth as possible for me, he even gave me his private cell phone # so I could send him my Sprint Pin# afte4r hours when he was at home, so I could get my phone # switched over that night.
As for Verizon— so far I am very happy with my phone & service. Verizon has 4G internet all over SF and great service everywhere I go.

Yesterday I went to Verizon Wireless Mission to upgrade my iPad Air to an iPad Air 2 and two friendly staff members Maribel and Alfonso were super awesome treat me like a king. I got my new device from them and I was on my way. Thanks guys

After having a rough morning with Verizon their operator advised that I go into a store for help. I originally upgraded my phone online in an attempt to avoid going into the store (cause I’m afraid of pushy sales people) but that was my mistake. Javier and Maribel were both super helpful, they processed my return and got me the phone I wanted. Lesson learned humans are better than the internet!
P. S. If you need to make a return/​exchange go to the corporate store on Mission and 22^nd, cause not all stores call help.

Stephen is awesome! He helped my mom switch our family plan so that we are saving money but getting more data and he helped me upgrade my phone and talked both of us through all the basics. Neither my mom or I are very tech savvy and he was incredibly patient and helpful and even stayed with us past closing to continue talking us through everything. Then the next day he called to follow up and make sure I was able to transfer all the media from my old phone. Excellent customer service from start to finish!
The only thing I think this store could do to improve service is make chairs/​seating more available to customers because by the end my feet were hurting! But the service I received was so awesome that I still have to give 5 stars! Thanks Stephen!

Absolutely horrible experience. This store has no sense of urgency whatsoever. There were four employees in the store. Two were helping customers and the other two were solely there to write down people’s names onto a waiting list. WTF is that? I waited over 1.5 hours to be helped. To make matters worse the two employees that were there helping others were completely lolly gagging around with the customers. At one point the employee and customer were watching a movie on an iPad and laughing about it– mid transaction. All around me I heard completely pointless conversations going on. This a store and a business, the primary purpose of it should be to get things done. I will never ever return to this store again. Very unprofessional and wasted two hours of my life!

My phone was stolen over the weekend before, so when got home, I immediately located the nearest store to my home. First, I checked if they take appointments and yes, every Verizon store takes appointments so as to avoid any delays in service. I went to the store and checked in was quick and easy. Then I met Alfonso who gave me an excellent customer service experience I have had in any Verizon store in the Bay area. He game me options, he gave me choices, he told me what I need to know before I make any decision. And that what should any customer rep should do. He is knowledgeable of the products and services as well as plans available for me. He even got me freebies including a brand new Bose bluetooth speakers for my home office, and a few more. He walked me through every step until my new phone was ready when I head out the door.
Rule of thumb: Ask questions and expect not to get all that you want. There are awful reviews because the reviewers did not get all they wanted –and that has to be considered when looking at all these reviews. I did not get all what I wanted with this transaction myself but I came out a happy customer because I was satisfied with the great customer service I got from Alfonso.
Side note: And I get, there are just unhappy people in the world no matter what the situation is. In fact I saw one of the reviewers photos before I wrote this who came at the same time I got, and he just argued and argues and yelled at everyone as if it is staff members’ fault. Don’t be rude because it is not going to get you anywhere. Beware of the ranter!

We were made to wait over half an hour, even though most of the employees were standing around chatting. Employees were unable to answer even basic questions, like whether a certain phone was in stock. We will be avoiding this store in the future.

STAY AWAY from this store, and definitely don’t accept any upsells from them or you will be sorry!
My wife went in to get a new phone, and they offered a ‘free’ tablet. What they didn’t tell her is that this tablet would cost us an extra $ 10 a month on a new 2 year contract that can’t be cancelled without paying a fee. When we found out about this and tried to return the tablet (in the unopened box, btw), they wouldn’t accept the return, even though they hadn’t disclosed the new contract at all!
In order to ‘make things right’, they gave us a $ 10 dollar a month discount on one of our lines. However now I find out that this ‘discount’ actually extended the contract on that line by 1 year. AGAIN this was done without disclosure.
I’m seriously considering reporting these crooks to the state district attorney for illegal business practices. I’m also currently in the process of switching all of our lines away from verizon.
I was a happy customer before all of this…

Unfortunately, I had a very negative and confrontational experience interacting with «Solutions Manager» Bryan V. @ this location.
The issue was relative to honoring the online/​pick-​up-​at-​location price.
After over 90 minutes of trying to process the transaction myself on an in-​store IPad — (and while D’Yana and Alfonso did a commendable job trying to recover the situation at that that point) — I left extremely frustrated by the misinformation, attitude given by the initial manager, and overall very poor experience.
Background: I’ve been a personal and corporate customer of Verizon for 5+ years.

I purchased my phone (SAMSUNG GALAXY NOTE III) on black friday 2013…
Everything was going fine. UNTIL THE update of 4.4.2
Around june, during fanime con the signal was begining to drop frmo 4 bars to two. whcih i thought is normal. so i ignore it
My phone keep losing signal and drop my calls at home and kept thinking it’s my Playstation/​nintendo wii wireless frequency… Cleaned my room and nothing happened
. I thought it was normal until i arrived at Downtown Monterey where there is NO SIGNAL AT ALL!
Went back to san francisco
NO SIGNAL
NOW i am pissed.
Went to verizon and ask for help.
A guy name ALFONSO gave me a number and says «sorry we aren’t allowed to help for this type of problems»
Called the number and then i was met with a woman name kathy FROM TEXAS.
WE DID everything, factory reset, Shift to a different frequency number, I even clean the sim card and nothing happened.
SO she said she wills end a technician over to see whats going on…
~~~~~2 weeks later
I came back and ask this phone is’nt recieving calls…, they call me and they said it looks fine, until i showed them the GOD DAMN map and the signal strength thanks to an app!
They finally took action and sent me a replacement phone.
GOT my replacement phone the next day until IT HAPPENED AGAIN. THIS TIME GPS is saying «SIGNAL NOT FOUND»
so I went back to verizon and complained. only this time they said its either a sim card or the phone. we can replace the sim card but first lets called tech support.
I WAS IN THE FUCKING PHONE TALKING WITH BRIAN for over 4 hours about every problem… and it hasn’t solved anything. AGAIN he said we are gonig to send someone there to figure out whats going on…
2 months passed! and SO FAR IM FED UP!..
THE plug input is damaged thanks to a car port malfunction and this «representative» says we are unable to help you because its not our policy to help customers!
This one guy was laughing at me because he knew me and was enjoying this amusement!..
…
!!!VERIZON WIRELESS WAS A GREAT SERVICE BEFORE 2006!!!
They lie to you about their service, they lie to you about their insurance policy and if you plan to exchange a phone and downgrade from an old unlimited plan to a basic phone… THEY WILL LIE THAT YOU LOSE THAT privilege BECAUSE THIS REPRESENTATIVE LIED TO ME!!!
DO NOT BUY A PHONE FROM THEM!..
MY EX FRIEND ONCE SAID THIS TO ME:
They MAKE MONEY BY SELLING PHONES!, if you have a complaint or some issues with you phone, YOU DO IT ONLINE!..
basically we are just retailers, not PEOPLE WHO RETURN products and ask for an exchange/​discount!
I AM LOSING HOPE on verizon… now that their services is pathetic!