Walgreens

SF may be boom town these days, but that’s no excuse for rude behavior and truly deplorable customer «service.» Went there this afternoon and bought Rembrandt toothpaste that was on special. The cashier was on the phone and charged me the non sale price– a difference of $ 3.99. Her response when I pointed out the error was, «I’m on the phone.» Asked for my money back — her response was to ask a coworker to open a register for a $ 20. — the amount I initially gave her. I I Finally got my money and walked out. If you are ever tempted to make an impulse buy, come here to get discouraged.

The Walgreen’s PHARMACY at California and Spruce is nearest to my home, so that’s why I used it.
I would not be surprised if customers have died due to Walgreens’ PHARMACY’s incompetence. They have the worst PHARMACY customer service and are unresponsive to customers’ requests. I don’t know if this is the way they treat Medicare patients only, or everyone.
It is as if the clerks are too dim to understand what needs to be done to get the customer his medication and don’t know how to solve the simplest problem.
Example: I ordered a refill Monday from Walgreens (Calif @ Spruce) to pick up on Friday. When I arrived on Friday, the refill was not available. The clerk behind the pharmacy counter — who has not been trained in customer relations — said the insurance carrier will not approve more of my med before another several days. I was now out of the medication and would have to wait. Unless I wanted to pay $ 75, the clerk said. NOW, Walgreens COULD HAVE called me after I ordered the refill 4 days in advance and let me know the refill would be delayed. I could have then contacted my doctor and revised the prescription or do whatever was necessary to get the medication by Friday.
I don’t know why Walgreens does not communicate back to the customer when they «can not» fill a prescription, but such a failure by them has happened numerous times.
Sometimes I have various doses of a specific medication on different days: the clerk’s cannot figure it out. My doctor finally had to re-​do my prescriptions so Walgreen’s would not be overproviding and thus overcharging Medicare.
I also often have 3 or 4 prescriptions to pick up at once. The clerk will only give me one, and forgets to look in the box where my other prescriptions are waiting. I have to ask for them.
Customers need to notify their insurance company that Walgreens is too incompetent to provide medications to the public. I tried to find the CEO Stefano Pessina ‘s email but no luck.
If Walgreens wants to keep the contract they have with insurance companies, they need to get competent help, make sure the customer gets the accurate medication in the accurate amount without overbilling to the insurance carrier, provide good customer service, and make sure the customer has what he needs.

This is the closest pharmacy to my house and they are ridiculously incompetent. Every single time my doctor’s call in a prescription here, even if I show up 30 minutes to an hour or two after leaving the doctor, they almost always say they didn’t receive it, then check their system and say they «just» got it and wait time is 20+ minutes. Doesn’t matter what doctor, what time of day, which pharmacist. I hate going here, some of the worst customer service I’ve ever seen. I can’t wait for the CVS on Geary to open up.

This pharmacy seems to benefit from the convenience of a guaranteed customer supply. It’s painfully slow & you can easily wait 10 – 15 minutes even if you’re the next to be helped. Communication is very poor. you can wait and not know why you’re waiting. Also, when I complained about problems with notifications (& being told inaccurate info about what was ready), they were vague & evasive. I don’t think they were interested in getting any feedback. I’m looking for a replacement even though I live a block away.

I live by this walgreens so it is where I get my prescriptions. I have NEVER been here without a problem. When I go there I plan extra time for the errors that the employees will make. They are also impolite.

Consistently, inexcusably terrible Walgreens from poor customer service to a limited selection of products. Among my gripes about this store, which I try not to use unless absolutely necessary, is that I am almost ALWAYS overcharged due to cashier errors or because prices on the shelves do not match those the register rings up. And trying to get help here is nearly impossible. The store seems to be deserted of clerks. This is not a well managed location IMO.

Just a pharmacy and sundry store to me. I do not like their candy selection though. Not sure why all the stores are independent as the one 12 blocks away has a better candy selection.
Pharmacy has decent hours although I always hate going to my neighborhood pharmacy to get my family’s drugs as you always run into people you know there and the pharmacists are always so loud. My mother’s friend was 3 people ahead of me and picking up something for old people. Excuse me, I didn’t need to hear that!
This place is the one place where you need to pay that darned $.10 for a bag. Not because you need to hide things, but I hate walking out juggling 3 bottles of shampoo, conditioner, cough medicine, candy etc.
They do have nice seasonal decorations and I have had my passport photos taken there.

Yikes!
Just retrieved my prescription note from my doctor back from the pharmacist when I realized that the 2 prescriptions here are at list price almost 100% more expensive than elsewhere.
That makes them more expensive WITH insurance, than paying full price WITHOUT insurance elsewhere.

Long lines inconvenient hours the Target on Geary and Masonic is better

Hey, it’s a Walgreens. What do you say about it in a review? They have all the stuff that Wallgreens has, they can fill prescriptions, and the staff is reasonably friendly in that «I’m slightly bored with my job, but it could be worse» sort of way.

You been to one Walgreens you have been to pretty much every other Walgreens. This one is so so… as some of the others have prepared foods and better dry goods… but they do have that amazing dental floss… wing it zing it… it will not split in your teeth… alas I digress. But for 1.99 for a 200 yards… it is a great deal.
Parking is the worst!

This Walgreens had sunflower seeds on sale like the other ones. Instead of $ 2.99, they were $ 1.99. It’s a helluva deal for 1900 calories of seeds.
The woman working the register was very nice. I forgot my PIN number and tried a few times to no avail. Next, I used another card and got it right.
Before I left, I asked her if I could get change for a $ 5 and she said no problem.
Great Walgreens! They also had the organic 70% dark chocolate that I love. :)

I’m not particulary fanatic about Walgreens, but I do use this pharmacy because it is the closest one to my house. No complaints about the store, but the pharmacy staff is hit or miss — one night a tactless technician decided to yell out what kind of drug I was picking up, as though she was marketing its popular usage at the expense of my dignity… though another night the technician and pharmacist were very accommodating.
Kind of sucks to be at the mercy of the closest Walgreens…

Oh Walgreens, I can’t stand you or your business model. And this location in particular hosed me, so now I avoid all Walgreens, and happily go out of my way to shop elsewhere. If I’m in a pinch and must use a Walgreens store or pharmacy, I get so angry with myself. So bleeping angry. Yes, it isn’t healthy but I can’t help it.
Your Laurel Heights pharmacy sold me drugs at retail prices even though my COBRA benefits hadn’t kicked in yet. So I brought back my receipts and said, can I get the same prices as when I had these same pharma benefits before?
The response was no. What? Here’s the best part: it’s the manager’s prerogative!
Are you kidding me!!! This isn’t a company policy question, but purely a comparison of long-​term customer profit v. short-​term profit?
Same benefits plan as I had with my old employer, but because I needed prescriptions before my COBRA period had *retroactively* started, I was SOL and stuck with paying hundreds of dollars out of pocket unnecessarily.
How do I know this? I went to another Walgreens, closer to my current apartment in SF. The manager there said, I understand why you’re upset. But I won’t refund you the money because my pharmacy didn’t perform the transaction. And that pharmacy probably won’t refund you either, because she won’t get your future business to make up for the hit to her profit statement.
Hey, I’ve been through this with plenty of other companies. I used to run an area with seven retail stores myself and heard the same complaints. My job then was to be the hero because if not, someone else would be. But not the folks at Walgreens. Since their SF market share is so large, they obviously aren’t too worried about losing one person’s business.

I ran in to grab some mint gum (coffee breath again, frown).
Instead I grabbed a circular-​plastic pack of Ice-​Breakers SOURS
(flavors include green apple, watermelon, and tangerine).
It did the job, although I experienced a low-​level of sourness.
There was no line at the register. I paid in cash. 3-​stars, yo!

This review is for the Walgreens Pharmacy.
Generally, I get my prescriptions and leave — no fuss, no muss. Today, I needed help with an insurance snafu. It required three people to help me due to a «perfect storm» of issues, and they were all helpful, friendly, and efficient. I very much appreciated their help and will keep getting my prescriptions filled there.

Not bad. i dont think the selection of cards is as much as some other stores. but in terms of everything else it’s pretty adequate. i go here too often that i feel strange when their staff recognizes me.
check out is quick! small line but quick.

I want to make pumpkin pie from scratch in April, and ain’t no one gonna stop me. That is, until I set foot in virtually every major grocery store in San Francisco and was turned away: «Oh sorry, we only sell canned pumpkin in November, for Thanksgiving.» Hmmph.
Who knew Walgreens would come to my rescue? Not only is this lovely location open till midnight every day, but they sell canned pumpkin year-​round and it’s only $ 1.89. For someone who cooks with pumpkin on a weekly basis, this is a godsend (not to mention a great price). Now I’m free to make pumpkin ravioli, gnocchi, muffins and crepes at liberty.
Like every other Walgreens they also have frequent BOGO 50% sales on outrageously-​priced Neutrogena, Pantene and L’Oreal products. I encourage you to stock up on three of the beauty industry’s best products (my HGs) during these sales:
1. Neutrogena Healthy Skin Anti-​Wrinkle Cream (Night)
2. Pantene Pro-​V Beautiful Lengths Breakage Defense Conditioner
3. L’Oreal Extra-​Intense Liquid Pencil Eyeliner (black)

For the most part, I only come to this Walgreens to pick up my prescriptions. It’s within walking distance to my home and, although small, if I’m in a pinch I can get just about anything here, whether it be cosmetics, shaving stuff, headache medicine, feminine mm-​hmmms, or batteries.
That said, there isn’t a single person working behind either the pharmacy or retail counters who has smiled, said hello, or offered genuine customer service when I’ve been in there for the past 6+ years. I see that they smile and hold conversations with the Laurel Heights moms and moms-​to-​be, so maybe I’m just missing that «look». This does not apply, however, to a couple of the nice young ladies who fill the meds behind the pharmacy counter… I’ve just only had a couple of interactions with them for insurance purposes.

This review is for the Walgreens Photo.
I was trying to think of some ideas for an anniversary gift for the BF. I already bought him something but wanted something gushy. As I was surfing, it dawned on me to get something super cheesy. Like a framed photo or something. When I surfed the Walgreens Photo site, I scrolled over something that was absolutely perfect. A magazine cover w/​his photo.
5 stars to the communication that the Walgreens Photo site possesses. They give you exact pick up time it will be ready. They also email remminders you when its processing and when its ready for pick up.
When I went to go pick up my magazine covers, the employee giggled. I know sir… I know… My boyfriend will love this.