Walter Li – State Farm Insurance Agent

I was denied a policy by State Farm because I’ve had a claim in the last 3 years. A claim that was perfectly valid, that I have all the paperwork for, and that was approved by my previous insurer at my previous property.
My claim was for a windstorm blowing a fence down. My previous insurers validated the claim and paid for the repair.
State Farm disqualified me on the basis of me experiencing an act of natural destruction. I thought that was supposed to be the reason to have insurance in the first place.

Insurance is one of those things you pay money into and hope you don’t use it! Unlike health insurance where you know you will use it.
Sounds crazy, but you really can’t live without it!
I’ve been with Walter Li since he first started, and the very very few times I needed to file a claim, things have gone smoothly.
Currently I am in the middle of a large claim. My boat was stolen from in front of my house, locked to my truck.
A quick phone call to Walter’s office led to a claims representative calling me back within an hour! He was very understanding, sympathetic, and took his time to explain the process to me at a time when I was distraught. Chase (the rep) always replied to my emails promptly and has so far always answered all my calls.
I will follow up when all is done.
Oh. As for Walter Li’s office. Karen is always helpful and if she can’t answer my question right away, she finds out the answer and calls me right back. Gladys is no longer there, but she was equally as nice. During a tough moment, when most of us call our agent, they make dealing with a bad situation much easier.

I want to start by saying i have been with State Farm for over 10 years. Walter and his wife Karen have always been so helpful and efficient over the years. Recently, I bought a new car. I gave them a call to get some new coverage. Karen answered the phone and she immediately knew who I was. I told her about my new car and in less that 5 minutes I was covered. She was great! They have always provided me with the best customer service and I am very happy to do business with their office.

This one hurts because I wanted to like them so much. I was with State Farm with another agent who retired for almost 20 years prior to this experience. I trusted the brand and never had a problem. I read great reviews about Walter and thought I’d give him a try. I called and made an appointment with him and when I arrived I was greeted by his wife Karen. I never actually met Walter (ever). Despite this initial hiccup, I decided to give Karen a try and move all of my policies over to her/​Walter. We had a great relationship for a bit but I started noticing she was becoming less available over time and when I could get in contact with her she always sounded irritated by my questions. I couldn’t get simple answers regarding coverage levels/​options from Walter or his staff. When I asked to meet or speak with Walter I was denied on multiple occasions. When I confronted Karen I was told that I was high maintenance for «bothering» them so much and that I could call State Farm’s 800 number for answers. I don’t consider requesting to speak with Walter bothersome or high maintenance. To make a long story short, he never contacted me and when I finally had enough and cancelled with his wife Karen, she was not only confrontational but resorted to name calling. I would hate to see how they treat customers who actually have to file claims. This isn’t the place if you’re looking for an agent who actually cares.

Walter, Karen, and the rest of their staff are amazing. We’ve been with their branch for years and they’ve always responded to all of our needs promptly and effectively. Our family has relied on their advice and have never been let down. They come with my highest recommendation for reliability, accessibility, and effectiveness. Thanks guys we appreciate what you do.

100 years ago, back in 2000, Walter Li visited my office and sold me a combo policy– renters and auto. I stuck with these guys until moving out of the country in 2010. When I arrived back in SF, they were unable to recognize my decade of loyalty so my rates went up. Further, their records showed that I’d been at fault in an accident in 2011. I wasn’t even in the country then and DMV was able to confirm a totally clean driving record! These two items may be beyond what Walter’s office can control– I understand they’re subject to corporate policies and systems.
But what drove me nuts was 1) how difficult it is to reach Walter directly and 2) the lackadaisical approach by his staff in terms of explaining coverage levels and options. In 2000, these guys seemed hungry to earn my business. In 2012, they seem to be mailing it in.
On to All State.

I was very hesitant to change my insurance because of the hassle and due to my laziness to research. I was glad I Unilocaled about it. I now have the proper insurance for my car and home.
Gladys is awesome, she is very patient and will answesr all your questions in detail.
Thanks for your awesome customer service.

We have all of our insurance with Walter and he and his team are always 100% responsive. They work with us to quickly adjust when things change and handled our last claim flawlessly!

I requested a quote over the internet thru a 3 rd party search and compare of renter’s insurance and out of 5 renters insurance quote I received, Karen Li at StateFarm Insurance from this office was the only one who was thorough and detailed oriented about selling the insurance to me. She was friendly and non-​intimidating, offering me several quotes so I can compare and premiums were very affordable. Allstate, Farmers, Liberty Mutual, MetLife (doesn’t even offer renter’s insurance in Northern CA, at least for my address…) — all blah… StateFarm stood out. See what just a little courtesy and thorougness can do to a business… will definitely refer.

This is one of those «I’m joining Unilocal just so I can give a great (or terrible) review of _​_​_​_​» kind of reviews.
Without hyperbole, Gladys Somarriba is the best person in the insurance business. Prompt, patient, helpful, and – unlike other insurance reps – adept at e-​mail, she is a pleasure to work with!

Was referred to State Farm thru a family friend after being with another company forever. Not only were their rates competitive, but I saved money by switching to State Farm. I was so impressed and pleased with their service that I also got my motorcycle and renters insurance with them.
Gladys is AWESOME! Very friendly, personable and a great agent. Would highly recommend to anyone who needs insurance. Location may be a little out of the way, but well worth the drive. You wont be sorry.

Exceptional. Worry Free. Easy. Quick. Reliable. Friendly. Amazingly AFFORDABLE. All of these words apply to Walter Li State Farm Insurance. The staff is Gold Star all the way. Helpful, efficient and focused. They get things DONE. I mean yesterday. I’ve been a customer for five + years and they’ve impressed from day one. And count me as another one of Gladys’ admirers! She’s fantastic. In a matter of moments she was able to get State Farm to re-​issue a dividend check I unknowingly discarded. Who knew dealing with insurance matters could be so headache free? Highly recommended!

Great service and great deals on motorcycel insurance for a new rider like myself. I’ve been with them for a couple of years now and I’m really pleased with the type of service they provide me…
GLADY’S IS WONDERFUL… I’m please to be a part of the state farm family once again.

I needed a quote for life insurance and Walter Li (my agent) gave me a comprehensive quote and compared it to a competitive company. He spent a lot of time and effort to help me understand the complexities of the policy.
Walter and his staff have been dependable and reliable. If you want great service and competitive insurance prices, go to this guy.

I had recently purchased home, car, life, and long term care insurance with Mr. Li’s office. His office manager, Karen Li provided the best service a customer could ever ask for. Walter was very knowledgeable in explaining all the coverage information to me. I felt I am very well covered in all areas. Karen was quick in getting back to me with all the questions I had for her. It was overall the best experience I had with any service so far.