Carl’s Shoe Repair

Incredibly unprofessional, rude, and overpriced.
The guy that works here clearly has no respect for people and doesn’t want to any business.
Came here to drop off my favorite heels that I need to have repaired before my conference in two weeks. He said it would be $ 20 and the turnaround time would be 4 days out. We came 7 days later to pick up the shoes and he said he still has not completed it and said he would do it immediately. Rudely, he asked which shoes were mine and roughly handed it over as a I asked for my shoes back and a full refund.
Never come here. He doesn’t want to help you. Instead take your business to Tony’s shoe repair.
I took my shoes to Tony’s shoe repair which is just down the street close to (First Lady nails and a kfc) and the person working was incredibly nice and it was only $ 8 to repair my pair of heels.

I just became Duke here! I appreciate having such a nice shoe store around the corner from my home, as it is always difficult to get things done during the workweek, and coming on Saturday is just so convenient to have my shoes repaired. In my business, steel toe and shank boots are required and sometimes gets damaged, due to separation of the sole threading or just walking irregular, wearing down the heals quicker than normal. Workboots run about $ 250.00, so repairing them for $ 15.00 is a no-​brainer. I always ask for Vibram soles, which are the best that I know of because they do not disintegrate after a few years, like many composite rubber soles. I’ve been coming here for about 20 years, and have never had any real problems. If you feel something is wrong, he will gladly make it right. It’s a small, shop, so don’t be discouraged. He is always there for you, and knows his shoes and companies that supply original materials and fabric to correctly repair your shoes. Remember to support your local Busineses!

Walk in ask how much to replaced the sole of some my boots which are fairly new. I wanted to put the rubber sole so it last longer. He wont give the price even estimate and ask how much is my shoe. I guess if you bring in expensive shoe, the cost will be higher.
I walk out. Very rude armenian guy.

The man who help us was very rude. He told us to go somewhere else because we have questions. Bad customer service! He said he been in business in 30 years and do not like people ask question. I could not believer ear and we just left.

I went in here and the old man was talking to me with his mouth full of food. Gave me so much attitude when appraising the shoe, so I left. This was the rudest service Ive ever gotten. I should have read the reviews before coming in.

The store hours are inconsistent so it’s hard to tell when they are open or not. The guy has done good work on my heels in the past. However, he’s done some really shabby work on some flats — so poor that I really did not think it was even worth paying for. I did pay for the labor, but the flats are still unwearable. Overall, I would have to say it is not worth coming back.
Very very poor customer service.

I’ve only come here to have shoe guards hammered into the rear corners of my dress shoes. Probably been here about 5 times and I’ve been satisfied. It’s a simple job. He just puts some adhesive on there and hammers three small nails into the outside corners of my shoes. I usually just stay there and wait while he does it. It doesn’t take too long. If he’s busy with something else it may be better to just come back later though. This guy is strictly business. He doesn’t talk much (to me anyways). He just gets the job done.

bad service! the old armenian guy just charged me 5 bucks and did nothing.

I should have Unilocaled this place before going there. Extremely rude service.
Can’t imagine anyone giving him any repeat service. He charged $ 15 to glue one shoe (not a pair) and wanted a week to do it. I decided to take it somewhere else
and immediately, he offered to have it ready the next day. He made me pay cash right away, would not take credit card. The next day when I called to find out if the shoe was ready for pick up, he gave me real attitude on the phone. When I got there, he literally dumped the shoe on the table and went into his room. No bag, no thank you.

Wow… I’m surprised at all the bad reviews. My experience here was really great.
So I went to Tony’s first. I needed my heels on my boots repaired that same day because I was flying out the following day but he couldn’t do it (yeah, I know that’s my fault for procrastinating). Drove down the block and found Carl’s. Told him my situation and he said no problem… come back at 5pm (this was around 11am). Wow, awesome. $ 20 to fix the heels on both my boots… and lemme tell you… I not only wore the soles right off but I didn’t realize and wore part of the heel off so it was very very damaged… I was surprised that he said he could even repair it. Sure, it’s a bit higher than norm but it was a rush job so I was cool with it.
We had a nice chat… the dude’s super friendly and seems like a great, honest guy.
4:30 rolls around and since I’m already in the area, I figure I can just check to see if he fixed it early. And guess what… it was right there waiting for me. He even shined it for me. Man, I was super happy, lemme tell ya! So I’m sorry for all the other people who had a bad experience but mine was very good!

I came to this place because I accidentally passed Tony’s and figured why not give this place a shot even though I know it only got 2.5 stars on Unilocal?But I told myself this place only got 3 reviews and wanted to give them the benefit of the doubt. I dropped off my boots to get the bottom of the heels fixed. The cost was $ 12 (average and maybe slightly higher when compared to other places around the area) and you have to pay in full before you pick up. I dropped them off on Tuesday and the guy said they’d be ready on Friday. But I asked if I could pick up on Thursday instead and he said ok, at 4pm. It only usually takes other places a day to fix your shoes but this place wanted 3 days? Pretty long time if you ask me. Anywho, I show up on Thursday a little past 4pm and the door’s locked and the sign says they will be returning at 4:30. WTF?! So I stand there and wait for this guy (who I thought was a cute old man at first, but then he made me mad!) to return and when he finally gets there, my boots aren’t even ready! He told me to wait 5 minutes (while he fixes them). WTF?! I was so annoyed! I can see why this place got such bad reviews! Next time (which will probably be a long time from now) I’ll be heading to Tony’s. Good luck Carl.

Yeah, did I say this place had great customer service? Never mind. I’ll change that to «hit or miss». I went to Carl’s today, around 1:50 pm, not lunch time by most people’s clocks. It wasn’t the same dude who helped me with my L.A.M.B. bag the first time I went in. This guy was eating his lunch, and I apologized for interrupting his lunch, and he didn’t say anything and just gave me a dirty look. Hey man, if you don’t want your lunch to be interrupted, there’s this thing called closing down the shop for a half an hour, and posting this magical thing called a SIGN that says «Be back in 30 minutes». I wouldn’t mind coming back later. Not at all. Instead this guy was incredibly rude and he didn’t need to be. With this shitty economy and the high rate of businesses failing, you’d think the attitudes of some people who own businesses would be better.
Consistent great customer service=lifelong customer.
Anyway…I went to see about replacing a teensy buckle on a super cute pair of shoes I have. Just ONE SMALL BUCKLE. I told the man the buckle had fallen apart and that I wanted to replace it and he said «no, it’s broken» JESUS, WHAT AM I AN IDIOT? I JUST SAID THAT.
He kept cutting me off when I’d ask where I might be able to get me a buckle that size, first he said he didnt have anything and he didnt KNOW anything, then he said he GUESSED he might have something, then he made like it was this HUGE problem about taking ten steps back to go see if he had another one. Then he came back and was like «well, I’ll replace it with whatever size buckle I find, and it’ll cost you ten dollars» and I’ll admit, I balked at the price. Ten dollars for «whatever»? Methinks not. Time to find a new shoe place.
Now I’m kicking myself for saying such good things about this place.

The heels on my Louis Vuitton shoes worn down. So I took in for a new sole. Great services and great job. I am a happy customer!