Dorothy Hong M.D.

The doctor is just so hard to find. The first time I had been the clinic, the receptionist which is the Asian old woman treat me so bad because I have insurance. But when I saw it came across some Chinese women, she just treat them like godness. Holy s, I am the citizen here, but can’t even deserve a better service, why? And every time I want to change appointment they just no one answer the phone. And wait until someone pick up, there already too late for me to change any time until next next week. And when I asked can I changed to another doctor, they insisted no because I signed the F agreement. Ridiculous!

Worst doctor ever! Gave me so much useless talking. Not professional at all. Came to billing? I paid her in cash for the lab work without any receipt. Now I got a credit agency phone call saying I didn’t pay for my lab work? Then where did my money go? I tried to call back and she’s not willing to talk to me. Side fact she will tell you give you lab result in a week but in fact in 2 months or more than 2 months!

Just had my first women’s wellness exam with Dr. Hong. She is very kind, caring, efficient, and professional. She was talking to me to get to know me better and made me feel more relaxed when she examined me. She was also very kind to share with me her family planning, best time to have children, things to be aware of. I made an appointment with her office about 2 weeks ahead. We did had some back and forth on my insurance plan but finally figured out her office does take my plan. Went to her office about 10 mins before my appointment. The nurse was busy but she did paid attention to my arrival. Signed the paperwork and ready to see Dr. Hong in 20 mins. There’s no long wait. It took me only an hour for the entire process. Dr. Hong is definitely very reliable.

Could be a long wait time (~20−30 min wait average) at the San Gabriel office. Front office ladies can get impatient, but Dr. Hong is great. She is patient and answered all of my questions without making me feel rushed. I had a challenging pregnancy and ended up delivering earlier than expected with an emergency C-​section. When I was at the hospital, she made it a point to visit me at least every other day in person and called in when she couldn’t make it to the hospital. She is also respectful and allows the parents to make their own decision.

I went to Dr. Hong because I had a new insurance. We went in at around 7 ½ weeks and she wasn’t able to hear the heartbeat. She said it was most likely going to be a miscarriage and that we should prep for the D&C. She was very good and being patient and asking what we wanted to do and so we decided to wait a week check again and then go from there. Following Friday, Appointment time was 3 I showed up at 2:45. We didnt get seen till 3:45. (VERY ANNOYING especially because this was a very hard time for my husband and I). She did the ultrasound and within a sec she said she couldn’t find the heartbeat. I asked if she was 100% sure and she confirmed and then asked about scheduling the D&C. I said the early the better. At that time she started speaking out loud on all the things she had to do and said she will try to fit me into her schedule.9 (ANNOYING AGAIN). I scheduled the Appointment for the D&C on the following Friday ⁰¹⁄₃₁ down stairs. We get there on Friday January 31^st and not one time did I ever see Dr. Hong. She never came in to speak to me before or after the procedure. I just don’t understand how a physician can be so UNPROFESSIONAL. Today is 02/​10/​2016 and NOBODY from the office nor DR have called to check in on me. The crazy thing is the nurse and the Anisticalogist both asked did the doctor come and see you and I said nope. You could tell there faces were horrified. Horrible experience. I will never go back.

I love Dr. Hong! She is patient, kind, caring, and very knowledgeable. Whenever I call the office and leave a message with office staff for Dr. Hong, I get a call back from her within a couple hours. If she’s available at the time I call, she’ll take the call right away which is so awesome when you’re a nervous mama to be!
I also love that Dr. Hong sees her patients from the beginning. I went to Fair Oaks Women’s Health before finding Dr. Hong and that practice makes you see a Nurse Practitioner until your second trimester. I wouldn’t have a problem with that, but their NP sucked and was absolutely horrible at her job. She never got back to me in a timely manner. Days would go by before I’d get a phone call back and sometimes I’d have to call the office again only to find out the NP forgot to even call me back. The NP was so unorganized and would not send paperwork she promised to send. I would end up waiting at the lab until someone from FOWH figured out where my paperwork was in order for me to get the lab work I needed done. The NP couldn’t even tell me what prenatal she would recommend. She just said «oh try this one or that one and see how your body reacts to it.» Seriously? When I saw Dr. Hong she recommended a prenatal for me and told me why, she also recommended two other prenatal vitamins and gave me the reason why as well which was far more helpful than «try this one or that one.»
The only reason I gave Dr. Hong 4 stars was because the practice doesn’t administer the flu or dtap booster vaccines that are so important for mama to get while pregnant. If mama gets these vaccines while pregnant, baby can start building up antibodies and be protected for the first few months of life. I had to ask my GP if she would administer the dtap booster, but they told me I was fine since I’m 6 years into my 10 year dtap vaccine and they said there is no booster just the regular 10 year vaccine. That wasn’t true though because after giving birth, Dr. hong ordered the dtap booster for me and the nurses at the hospital told me my GP was wrong in telling me there’s no booster for dtap. Wish the practice could just administer these vaccines so there isn’t this confusion next time. Don’t know why they can’t especially since it is something important to do while pregnant and will help protect baby.

I tried to make appointment and the first thing they asked was if i have referral from pcp when i really dont need one for obgyn visit per my insurance .
The office staff is not helpful at all. I am in a lot of pain for a week already and i have wait another week before i can see the doctor. I asked if there is any cancellation, can i take the appt spot. The lady answering the phone said «no, no». I explained that i was in a lot of pain, but they didnt care. They were not willing to help at all.

I absolutely loved Dr. Dorothy Hong and her services. She really listens to you as a patient and understands what you want in the entire process of pregnancy and delivering your little one. Also being a physician, she welcomed me in making my own medical decisions without hesitation and counseled me when I needed it. She isn’t cut happy like a lot of other OB’s out there. She is good with evidence based medicine and is dedicated to her patients. Highly recommended.

Love Dr. Hong!!! I just love her. I don’t really love her staff, sometimes they can be unorganized, but Dr. Hong makes up for it. She has awesome bedside manner and is genuinely caring towards her patients.
Dr. Hong delivered my baby and it was perfect! Now, I refer her to all my family and friends.
I only wish she relocate to Vegas to deliver my second one. (still working on the second) hehe.

This is an unorganized and unprofessional institute. I pushed away all my work and went to my appointment in a weekday morning. However, the receptionist told me that they did not accept my insurance… The thing is when I made this appointment two weeks ago, they asked for all my insurance details and said everything was okay. The other thing is that when I signed in, I saw another lady have the same appointment time as mine with the same Dr. I don’t know what was happening behind this. But it is absolutely an insult.

I love Dorothy Hong, I wait for around 10 minutes and the nurses are so helpful! She is so lovely and caring for you and your baby. The ultrasound images are not that great though.

Dr. Hong is a great doctor! She delivered my baby and took care of my whole pregnancy. She is very informative and professional. She has two offices, but I have been to the one in San Gabriel, which is located in a medical building. The staff is nice and they inform you about the breakdown of the insurance benefits way before the time of delivery, which is good to know ahead of time. During delivery day, Dr. Hong stayed by my side all night, making sure I was dilating and checking on the baby. The only thing I would recommend Dr. Hong, is to get a newer ultra sound machine, since the images are kinda blurry and hard to read. Even though she refers you to get 3D images at a especialized group of imging doctors in Pasdena. Aside from this, I really like her as an obgyn, and she will be my doctor on my next pregnancy.

I gave it a 3 star because of the long waiting time. I had an initial appointment for 9:00am. Got there 5 minutes early. Waited 20 minutes before the receptionist gave me some papers to fill out the questionaires :-(. By the time I was seen by Dr. Hong was 9:45am. Total waiting time 45 minutes. I asked the receptionist why some of the patients came after me were seen before me. She told me because I was a new patient and she had to verify my insurance first. That doesn’t even make sense. Pre-​authorization was done. I had my authorization paper to show her. Receptionist not friendly. Dr. Hong was super nice. She took her time to explain and answered my questions. My minor procedure took 5 minutes. It was 1 hour 50 minutes later that I left the clinic.

Dr. Dorothy Hong truly saved my daughter’s life. When I was 23 weeks pregnant, my water broke and Dr, Hong had me placed at Huntington Hospital. I stayed at Huntington Hospital for 10 weeks in the high risk maternity ward. As scary and confusing as it was for me and my husband, Dr. Hong gave us the encouragement that we needed to make it through this ordeal. Without having to ask her, she stopped by every evening on her way home to visit me and to make sure that my daughter’s vitals were strong. At 32 weeks into the pregnancy, I underwent a C-​section. My daughter is now 15 months old, healthy, and strong. I truly believe that without Dr. Hong fighting for me to stay in the hospital and be constantly monitored, the outcome may have been different. She was our daughter’s guardian angel.

OFFICE:
–The office is located in what seems like a relatively new building. (Some of the other suites were still empty.) It’s not old and dingy like some other offices I’ve been in.
–The lobby area is spacious with plenty of seats.
–The exam room was nice and tidy. A curtain separates the exam room and the actual door of the exam room so that it provides extra privacy and prevents accidental walk ins.
FRONT DESK:
The lady that took my call for my initial appointment was helpful. On the day of my appointment, the lady that worked the front desk was friendly as well. One thing I noticed (and like!) about this office is that there is diversity (Asian, Hispanic, African-​American employees and patients). To see such diversity all in one place is rather rare here in SGV. Definitely refreshing :)
WAIT TIME: The wait time was about 20 minutes. Not too bad considering the fact that I had to fill out paperwork. When I was brought into the exam room I would say I only had to wait about 5−10min before I saw the doctor.
DOCTOR: Dr Hong was very polite. She was very informative. When she was in the exam room with me, she did not seem like she was in a rush to get me out of there. She answered all my questions. The exam went smoothly.
I think I may have found my new doctor! YAY!
CASH/​CHECK ONLY