All Pro Countertops

This is a highly unethical company. I had counter tops installed by All Pro through Home Depot. They charged us additional money above and beyond our original quote for materials. The day of the install they didn’t bring enough material and instead of going and purchasing more they used some wood I had at my house that had been previously purchased for another purpose. They not only used what they needed but took the entire piece with them. When I called the company and asked for reimbursement the girl said she would talk to her installers and call me back. She never called and there has been no

All Pro installed countertops last year and one top cracked. No idea how but All Pro sent Larry out to analyze the problem. No questions asked, he took the top back to the shop and repaired it like new. I can’t give Mike and his staff enough stars. We are buying another home and won’t even get bids, we know who’s the best in So Cal.
Thanks guys!

Hilario Lopez assisted me with my new countertop installation. He was friendly, efficient, and knowledgeable. I would do business again with this company without a doubt thanks to Hilario’s expertise. I highly recommend this company.

I’ve read the reviews. Realize many are older posts and spoke to them about the reviews. From my experience as they finished the job today, I could not have been more pleased at the results and they deserve 5 stars. They more than met my expectations in all but one category.
I’ll start with the only negative part. Mike is extremely hard to get in contact with. If you expect an immediate response, you’ll be disappointed. He will get back to you, but it will probably take a few days. If you can accept that, you’ll be more than happy with All Pro.
Now for the positive… everything else! Mike arrived on time for all three appointments we made. The first one for the measure & pre-​estimate. You’ll need to pick out your countertop choice before a real estimate can be given. Obviously because prices are different for each material and style/​type. With an expensive project like this, you’ll most likely be shopping around and competing for the best prices. Definitely put All Pro in your list of competitors.
His measurements were spot on. He is very down to earth, professional, and easy to get along with. When you have him on the phone or in person, he is focused on you and treats you like you’re his only customer. That was great. He really listens to you, provides advice if you ask, and covered every question I had. I never felt rushed when talking with him. His staff was extremely polite and professional every time I called to ask questions, as well.
Once I chose the material, he was able to schedule the install within a week. Even picked up my new sink that had to be special ordered from my house.
Note. If you’re getting a new sink and it’s not off the shelf, make sure you choose and order early so it’ll arrive sooner.
On that note, I had to delay the install date, and All Pro was able to reschedule and installed 2 business days after my sink arrived.
Mike met us at the material shop/​store to discuss how I wanted my granite pattern for each piece in the kitchen, which was communicated to his fabrication team flawlessly. Many materials don’t require this but our slabs had unique coloring and I wanted to ensure the pieces cut had the right mix of the coloring differences.
The install team arrived on time and also were extremely courteous and professional and cleanly dressed. Put down clean mats, explained the process and got to work. Extremely careful bringing in the pieces without hitting any walls or furniture and did a remarkable job cleaning up the area when finished. Finished within the estimated time without any delays (est at 3 – 4 hours and finished in 3 ½). I was skeptical when I got the estimate because it was a good amount less than the other 3 estimates, and I am absolutely happy with choosing this company. They have exceeded my expectations and performed an outstanding job.

I am about to replace my kitchen’s laminate counter tops. Since I had some past laminate work done previously that I was happy with, I contacted All Pro again. A Friday afternoon appointment was scheduled and confirmed, but no one showed up! A telephone call was made that afternoon at 3:30, however they close early at 3:30 so no one was there when I called! Then I had to wait 2 days because they are closed on weekends.
Several days later Ryan arrived and my suspicions and concerns were somewhat soothed as he listened to my complaint relative to his company’s poor communication and coordination efforts. He said he would speak to the owner about my concerns, however neither he nor the owner responded back to me. Because of the overall reviews of All Pro, I still am considering them to do my simple laminate project.
I believe that the owner (Mike) is a hard worker, and wants to set the company right since he bought out the former half-owner’s interest. This past half-​owner caused problems for the company which cannot be discounted. I sincerely believe the current owner Mike wants to rebuild a reputable and quality company. His time currently seems to be spent on marketing and estimating large corporate jobs, apartment buildings, etc. Because of this he’s away from the company and the company suffers.
It’s obvious that there is a severe need for a customer service overhaul back at the office. A project coordinator definitely should be hired, whose first responsibility will be the company’s EFFECTIVE COORDINATION AND COMMUNICATION efforts. The Project Coordinator must be held responsible for managing not only each individual project, to include its scheduling, and communicating with each and every customer! This proactive measure will ensure top ratings, WHICH THIS COMPANY NEEDS BADLY! This manager needs to supervise the customer service counter/​office operation also, as that staff is not as helpful as they should be, nor are they kept informed of what they should know, like the whens, wheres, hows either. Because of this, the counter staff may be unmotivated and to appear aloof and unhelpful toward customers who arrive to the showroom. These customers may arrive excited about their project, but not find a helpful representative who is knowledgeable, but is looking at that clock to see how close it is to quitting time at 3:30 p.m. By the way, those hours need to be adjusted, as customers DO CALL OR VISIT AFTER 3:30 p.m. and SOMEONE NEEDS TO BE VISIBLE AND HELPFUL!
Companies with trained and informed staff help companies succeed! I would encourage this company to STOP their current way of business, ASSESS AND REVIEW what’s wrong, and MAKE A 180 DEGREE CHANGE THAT WILL LEAD TO INTERNAL WELLNESS, AND MOST OF ALL, SATISFIED AND HAPPY CUSTOMERS!

We called All Pro Counter Tops about solid surface for a shower and counter tops, they took our number and said they would have their guy contact us. Steve Ekema contacted us a few days later. Steve Ekema came out and gave us an estimate an wrote up the contract for 10,700., he ask for half up front. This man is a crook! He recieved 7,900 dollars (because he kept asking for money for materials) before I had to fire him. He was suppose to start the job on Oct. 13,2014 and finish in 8 days, he didn’t start until Nov. 4,2014. We fired him on Dec.4,2014. The shower isn’t finish, it isn’t done right and we can’t use it. I contacted another contractor who informed me that the only way to fix it, is to rip it all out and start over (that will cost over $ 8,000). DON’T USE THIS MAN OR HIS COMPANY! We will be filing in court to try an get our money returned. If you have had problems with these people, I would love to hear from you. STEVE HAS CHANGE HIS BUSINESS NAME TO STEVE’S COUNTER TOPS

DO NOT USE THIS COMPANY!!! All Pro Countertops. This owner STEVEN EKEMA and contractor ripped me off. They come out to your home give you a estimate and take your deposit he continues to request more money and more money. Stating,” that the cost of the materials are the reason for the increase in needed money to purchase the product”. This is a scam! He said «he was having a nervous breakdown and he could not finish the job, And that he does not have any money to finish the job»! Total scam /​rip off company. This company has been reported to the Contractors Licensing Board and is being sued by me now! The rating scale does not go low enough to rate the quality of this companies actions! I repeat «DO NOT USE THE COMPANY ALL PRO COUNTERTOPS FOR ANYTHING»!!!

All Pro Countertops said they would finish in 1 day and they weren’t. The granite we picked was great but their work was very shoddy and we can’t get them to come back and fix it.
They came out on March 26 to do an estimate of the job and to take measurements. They promised that they will be done within one day.
They were scheduled to replace the white tiles in our kitchen and fireplace on April 3 and we were told to expect them to arrive between 10 am and 12 noon. They arrived at 11:45 am and stopped work before 6 pm without finishing as promised. The back splash behind mini-​oven to the left of the sink was incomplete as they ran out of materials. Their plumber came at 6:10 to reconnect our kitchen water services. They were supposed to come back on April 5 (Saturday) between 10 and 12 noon to finish installing the incomplete back splash but they didn’t show up or call. We called their office but nobody answered. We finally got a hold of somebody on April 8 and they scheduled the crew to come back between 1 and 1:30 pm to finish the job. They came at noon and were out of there by 12:20 pm. Not satisfied with the job, we kept calling them for the next two weeks. Employee Ryan came out to inspect on April 18 and said he would let management know. We haven’t heard from them since.
So here’s the beef:
The fireplace hearth is not big enough to cover the grout of original white tile hearth it was replacing. Gap between wall and counter top is greater than 0.25 inch. Joined seams are very noticeable and not smooth. Back splash behind stove is not centered, not level, and one could see that the damage done while removing the old tiles wasn’t fixed. Also, there’s a wood support that is clearly visible, which they wouldn’t have needed had they done the job right. The back splash by the window wasn’t completed and the repair work done on that section of removed tiles is ugly.
So really, don’t bother using them. Warn your friends and neighbors! I have.

We had all pro countertops do a large countertop and an island. They went thru the kitchen wall into the bedroom wall trying to lay the new counter in the kitchen. They did repatch it. My counters are uneven and my lawn has 2 large burnt marks due to them leaving the counters on the lawn and in the heat while taking out the old counters.

I bought some counter tops from Home Depot in Huntington Beach. They farm out the work to other companies. The cabinets were installed by one company and All Pro was supposed to install countertops. Home Depot said All Pro would come out the day after the cabinet are installed. They came out 5 days later. Probably has to do with them being locate all the way in San Jacinto. They arrived later than when they said they would arrive. 4 days pass and I call and leave a message. They don’t call back. I call again and a woman answers and says they were waiting to hear from me re a back splash. I tell them I want a back splash a d always hVe since i already paid for it. She says estimator needs to rework quote, and I tell her that I have already paid for it all at home depot, back splash included. She says she will call me back in 10 minutes. She called me back and have me a date several day later.
It was slow but I’m Satisfied.

We had fairly extensive work done on our kitchen and downstairs powder room by these guys and we’re pretty happy with the work that was done (the work was done between 12÷16÷13−12÷24÷13. There are, of course, a couple of areas that we may need to call them back on, but the work overall is something that I could recommend to friends/​family. The price is much better than what we got from Lowe’s and I like the fact that they can do pretty much everything instead of me having to get several different contractors to do different things within the house. Their prices are VERY competitive.
We ended up getting custom cabinets in the kitchen (shaker style) with pullouts in almost all of the bottom cabinets, dovetail drawers, soft close drawers/​cabinets, spice racks on both sides of the microwave, pullout insert for cutlery, pullout for trash/​recyclabes. We also had quartz countertops installed as well as new flooring. The same countertops and flooring was installed in the powder room.
As stated earlier, we’re pretty happy with the installation. All of the guys were really nice… even my 18mo old toddler liked them and he doesn’t like anyone.
I will say that they do have some issues with arriving on time, but as long as they were willing to stay late, I didn’t care. They didn’t do any loud work at night and so my kids were able to sleep.
I never felt uncomfortable when they were around. Nor did I feel like I would have to really keep an eye on them for fear of being robbed.
They tried to be as neat as possible and was even nice enough to take some of my trash with them!
As stated earlier, i’d recommend them to anyone and will be calling them again when we want to redo our floors and master bathroom.
UPDATE: our cabinets look a mess. I will say that the ones that look a mess are the ones that are around the sink and dishwasher… the ones that get exposed to water.
All Pro subcontracted the cabinets with another company (who I can’t happen to find anywhere) and they made and installed the cabinets. The looked beautiful at first, but the finish very quickly began to peel. That is crazy. There is no way that brand new cabinets should peel and flake so quickly. When asked about it, I’m told that I have to contact the cabinet person directly. WTH?!? Why should I have to contact them when I wasn’t the one that chose them in the first place. Anyway, I did and the cabinet people (Hammons Cabinets) begrudgingly fixed them. Unfortunately, that was just a temporary fix because they look a mess again. I don’t understand how my old builder’s grade cabinets could last 10 years+ without the finish flaking and these would start flaking within 6 months. Anyway, I’ve tried contacting All Pro… they tell me that I have to contact the original contractor that started the whole process and there’s nothing they can do.

Recently my wife and I went to All Pro Countertops and with an office worker booked an appointment to have someone come out to our house to give us an estimate to have our kitchen countertops redone with granite, between a window of 2:00 and 4:00 p.m. on a Friday afternoon. No one showed up or called between the window hours. I called them at 4:15 p.m. on that Friday to find out what was going on, only to hear a recording saying they close at I believe 3:30 p.m. so I couldn ‘t even talk to anyone about what had happened. The following Monday morning my wife and I drove to their store and asked the same office worker who assisted us about what happened. She didn’t know why no one showed up or didn’t call and said we were on the schedule. She called supposedly the owner while we were there and told us the owner also didn’t know why no one showed up or called us. She said the owner was going to find out about it. I told her I would be happy to talk to the owner about it once he found out but no one called us. This was very unprofessional of them and I would never recommend them to anyone, nor would we ever use them. We still plan on having this work done soon but obviously not with them.