A-1 American Shuttle

One star is friendly. 25 min late to our pick up time and not even a sorry. They brushed it off as if it was nothing. Yes we will make our flight but I did not want to rush on our honeymoon go get there. Never use this place.

True to the other reviews. I had to cancel because i had another pickup but the heavy accented and rude operator used inappropriate language when I called to cancel reservation.

I am also one of the people who wishes they’d read the reviews first. We had a house guest who needed to take the shuttle from Concord to San Jose Airport. We booked it for 7:30, which was playing it very safe — he wanted to get there early, and I need to pick up my mom at the train station around 8. To make the long story short, the driver came 45 minutes late and said she was actually a replacement driver (although the operator had originally told me the driver got stuck in traffic — they straight out lied). My mother had to stand at the train station waiting for me to send our friend off. The operators apologized but didn’t even reduce the price of the ride!!! «We can offer a discount the next time you use our service, but can’t do anything about this ride». There won’t be a next time, guys. Completely unprofessional and inefficient service, and almost rude. I’d give them 0 or –1 star if I could.
(Upd — just read some more reviews, and there seems to be a pattern — drivers being late, lying about where they are or why they are late, rude operators…)

They never showed up! After waiting 1 ¼ hrs, we drove our guest to SFO from Pleasanton.
We were told it was called Pleasanton shuttle.
Do not use them.
I agree with all the other bad reviews.
New in Pleasanton
March 10, 2015

Driver talked on the phone from SFO to East Bay hills… a long emotion charged conversation. Had trouble staying in lanes. Seemed distracted. Then charged me $ 40 more than the agreed upon price and insulted me since I had to write a check for this ridiculously high amount. There are much better choices.

The worst service ever! They told me to wait outside the airport and they were late for about 35min, when I called them, they kept saying «1 min. We will be there in a minute». Besides that, their attitude was terrible over the phone! Don’t ever use them!

Poor customer service. English was a second language. Hard to understand and rude. Middle east accent.

Walter White did not pick me up.

Man, I wish I had read the reviews before I booked with this company. I however did not and received the worst service of my life.
They were 45 minutes late to pick us up… which would have been awful had I not been a super paranoid person and booked my shuttle for 3 hours before my flight was supposed to leave out of the San Jose airport. When I called the service to see where my shuttle was at, I kept on being told that it was on its way. Finally, when my shuttle did arrive, I was told by the driver that our original shuttle had a flat tire… which in retrospect make me wonder how well the cars are maintained by the company. However, this would be a nice factoid that their service could have communicated to me when I called her 3 times to get status updates in a span of 30 minutes.
No appology was given for the late arrival… and we were informed as a matter of factly as to why the shuttle was late. No discount was offered to us either.
Our driver did call us when she was about 10 minutes away… she insisted she was 2 minutes away when she called which was total BS. However, given the fact that she didn’t speak more than 4 words of English… she might have though 2=10.
As for the drive to the airport, I almost threw up like 10 times. Not only did our cab smell like stale curry, our driver tailgated the entire way to the airport and made sudden stops that made me super happy I was wearing my seatbelt. I almost wondered if she just got her drivers license and borrowed her husband’s cab to drive us…
This god awful experience cost $ 92 for 2 people (including $ 3 airport service charge). Next time I will pony up the extra $ 20 and get a cab… PLEASE PLEASE PLEASE do yourself a favor and don’t use this service if you can avoid it.

Just called this company for shuttle service from San Francisco to Oakland airport and they quoted me $ 120! I can take a taxi for a much lower price.

I sure wish I did my homework on
! This company is the WORST EVER! 45 minutes late picking us up at the airport! Repeated calls saying «I’m 2 minutes away, be right there» DON’T USE THIS COMPANY!!!

I want to give 0 star!!!
Operator s are so RUDE!!!
Because I don’t have credit card with me while I was on the phone, he just hung up the phone.

if i could give no stars i would.
45 min late.
said he called me multiple times but that was not true (cell showed no signs of missed calls, had it on me all morning anyway).
tailgated and took SIX calls while driving, all while speeding.
they DO NOT write down your number! at least night while they’re driving. no wonder i never got a courtesy call re: being so late.
and it doesn’t matter when my flight is (which he asked me repeatedly), what matters is when i tell you i want to be picked up.
wasted $ 80.

I couldn’t agree more with a a majority of the reviews on here. Worst customer service, completely unprofessional and rude. I called to ask them how much a shuttle would cost to OAK, since they have no pricing listed on their website. I thanked him and said we’d call back if we needed the shuttle and the gentleman on the phone told me «Don’t call me back!» SuperShuttle is a much better option and significantly cheaper!

This was by far the worst shuttle service I have ever used. DO NOT CALL THESE PEOPLE; they are unprofessional and rude. They arrived half an hour late to pick us up; don’t they realize in order to run a business like this, you gotta be on time??? People have flights to catch. The driver was EXTREMELY rude and decided that she didn’t want to give us a ride to the airport; she just took off!!! I mean how do these people even run a business in this country??? Do not waste your time with them.

I hope I trusted the review that this shuttle never come. «by 10 mins» «by 2 – 3 mins» no! they even forgot your booked.

Having used the A-​1 shuttle 4 times in the past 2 years, I can say that they provide decent service. On several occasions I called them internationally and had them wait at SFO airport for a ride to Fremont. Communication is a bit of a problem as the dispatcher does have a heavy accent. But other than that I found nothing else to complain about. Just used them 2 days back and happy with the service.

do NOT use this service. not if you want to make your flight. I called and made a reservation 2 days before my flight. I called the night before to confirm pickup in the morning. THEY NEVER SHOWED UP!!! I kept calling the 800 number and the guy kept saying, the driver was «just a couple blocks away.»