A Cheap Tow

Called them to come put my spare tire on my car last weekend, sounds easy enough right? The tow guy comes out, not a nice guy, doesn’t acknowledge me when I say hello. First thing he does is demand that I carry the jack about 20 feet over to my car. I’m a small 20 y/​o girl. I looked to my boyfriend and he carried it over for me. Next thing he does is walk up to my flat tire and tries to take it off with his tool, but it was the wrong size apparently. He then asks me if I have the tools to change it. I said no, I don’t think so. Then he asked me how I expect him to change the tire if I don’t have the tools. Are you kidding? Isn’t this your job? Then he said «how about you get down here and try to get this off then» Im a polite nice person but at that point my boyfriend and I told him well just call a different tow truck company. He then without a word got up and walked to his truck and pulled out, what do you know, the right sized tool. He then changed my tire and I paid him $ 65. The guy on the phone was nice, but the experience I had with this company was the worst I’ve EVER had.

Very disappointed. Our company needed to have a small tractor towed on a flatbed between two job sites. We found this towing company on Unilocal and gave them a call. We were kind of in a pinch, so the tow we needed was time sensitive. Roy tried to push it out to the next day but we told him we really needed the tow to be done that afternoon. He committed to doing it for us so I had our foreman call him to discuss meeting to load the tractor. Again, while talking to our Foreman, Roy tried to push it out to the next day. The Foreman told him that we could not wait, so again, Roy agreed to meet him that afternoon to load the tractor. Well… Roy never showed up and when we called him, his explanation was «Well, I am really busy.» If he could not fit in the tow that day, why didn’t he tell us BEFORE we paid our Foreman overtime to hang out at the job-​site after hours waiting for him? Completely unprofessional.

This review is actually for the father, Roy (and his adorable little dog, Rascal), who runs ABC Towing. After some issues with a dead car, I called the number for A Cheap Tow this morning and Roy answered on behalf of ABC Towing. I explained where I was and where I needed to take the car and he said he would call me back in a few minutes after checking his messages. He called me back shortly thereafter letting me know he’d be by in 10 – 15 minutes. He arrived in the specified time and got my car attached to his trailer despite having a faulty battery on the trailer. He’s in great shape being almost 74 years old! His dog, Rascal, who is a teeny tiny little muppet, made excellent company on the ride to my mechanic. All-​in-​all, it was a good experience. Roy was fast, friendly, and helpful, and the service did not break the bank. He has a distinct deadpan humor that definitely had me going a couple times; so if you think he is being rude or ridiculous, he’s likely just yanking your chain.

Quick, reliable, on time, went above and beyond expectations. Roy (and Rascal — the pooch) were friendly and helped me troubleshoot a few things with my bike before towing. Would definitely recommend them and use them again.

We needed to get a client into their vehicle quickly. Called two other tow companies; both quoted an hour and a half to get to Santa Clara. We really needed to get this guy into his vehicle so he could get to work.
Called A Cheap Tow and they rocked! Super friendly, allowed us to prepay, and quoted us 15 minutes. 15 MINUTES. You guys rock so hard, thanks for turning a tough situation into an easy fix!

Super friendly. I needed my car towed from downtown, once I was ready for the towing he met me within 20 minutes. My car was sandwiched in between two parked cars & he got it out no problem. His prices are super cheap. $ 55 per 5 miles and $ 2 every additional. I highly recommend using this tow company! Fast, cheap, honest & super friendly!

also known as R & R tow
called Russell, said he would pick me up in 25 minutes and came in less than 25 minutes. he’s a nice guy. I highly recommend R & R tow when you need your car picked up

Unfortunately, I locked my keys in the car, which included my house keys! I called a place that I googled and was told they would come in up to an hour and the cost was going to be $ 80.
So I Unilocaled and found «A Cheap Tow» Russell told me he would be there in 30 minutes. I was skeptical based on my previous experiences of 30 minutes turning into 2 hours. Mind you, I was in a work skirt and blazer locked out of my car and house, sitting on my front porch in freezing weather.
Nevertheless, he showed up in exactly 30 minutes and was the nicest, polite tow truck driver I have come across. He told his corny jokes and got the car unlocked in about 5 minutes and went about his way. In this day and age people take themselves so seriously or have issues and are rude, so it was refreshing to have someone be just genuinely nice and get the job done!
Russelll, my recommendation to you is raise your price $ 10, you’ll still be less then your competitors and keep up the customer service. Best of luck with your business in 2014!
A Cheap Tow definitely is a must if you need a tow or lock out service.

Worst experience EVER! The old man named Russ almost assaulted my friend and I. He has the worse attitude ever. I almost had to pepper spray him. This guy is complete creep with issues. Don’t waste your money on this guy. You get exactly what you pay for. Cheap, Old man with issues and a flat bed.
Piss poor attitude
Chip on his shoulder
Not very friendly
AVOID AT ALL COSTS!

Russ is the most stereotypical image of a tow driver I have ever met. Great sense of humor, personable, and a hell of an attitude.
His prices are extremely fair considering the service he provides. You can tell he takes a lot of pride in his work and brings some small town flare to this, at times, anti-​social and overwhelming lifestyle in the Bay Area.
If I ever need a tow again. I’ll call Russ in a heartbeat.

Great and friendly service. Awesome price! I would definitely used this service again. My audi was stuck a plaza in sj, I called and he so happen to be in the area, he came and got me within 15 while AAA told me 90+ mins. I would definitely recommend this to anyone who’s need a tow.

Good service. Fast. A+ cheap and affordable towing. My bike got hit didn’t run. Needed a flat bed. Thank for your help !!!

People need to avoid this guy. My partner and I had an emergency and we contacted him to tow our car. First he lied with the time, he said it was going to take a few minutes for him to call back. An hour went by and he did not call, we called him and he said he was going to call soon. Then he called us and he did not apologize, he said he could help us but it was going to take about 20 more minutes. Twenty minutes went by and no news from him, we waited an extra half an hour and no news from him at all.
Finally we decided to call someone else. It’s been nearly a week and we are still waiting for him to call us, I do not know whether he was playing or what but this is not the way to take care of the clients.
We wasted so much time waiting and got no services, if he had told us that he was busy then we would have looked for someone else but instead he just kept us waiting. I’ll never call this company before because they simply do not care about their clients or potential clients.

Very nice driver. Instead of just hooking it and towing, he spent maybe 30 mins troubleshooting my car. I still had to tow it, but it was appreciated nonetheless. (My fuel pump had bit it)
He also asked about the timing… ie — I called around 730am and he mentioned that if I could wait till 9:30 it would be much cheaper. (I had no issue and took him up on that)
Funny guy and a dog that likes to lick faces ALOT!
keeping him on file.

It gets one star for actually towing my car, but if this review was based solely on customer service and overall experience of the transaction, this guy gets no stars. After reading the reviews, not sure who towed my car (I saw other people say when one guy was busy he referred them to another, I called Russ and his voice mail directed me to his father I think)
Whoever towed my car was rude, lied to me and told me he hadn’t spoken to my friend who was on her way to drop off my keys since I was out of town, when he had actually spoken to her and had arranged for her to meet him, yelled at me over the phone, used scare tactics and intimidation (telling me he was going to charge me for every minute he had to wait and was going to tow my car and keep it). All of these behaviors were completely uncalled for, harassing and traumatizing during an already stressful situation.
Warning! Do not use this guy!

Found A Cheap Tow on a Unilocal search when my car was dead in my driveway and needed to get to a mechanic. Russel showed up after driving 20 minutes to get to me, asked me what the problem was and then showed me exactly what was wrong and that it was a simple issue. Best service ever, will keep his card on my person at all time. If I ever need a tow again I will have his number handy.

I needed a flatbed tow 75 miles up to a shop in fairfield, based on Unilocal reviews i called Russell, & I’m glad i did.
He called me back after I left a message, we arranged the time & place, and he arrived as promised, even called to tell me he was running ~10mins late. He did a great job of getting the car hooked up safely & without damage, & got me to fairfield safely & right on time. Great service, honest & friendly, and great rates too, way less than some other quotes i got. I’ll be recommending him to anyone i know if they should ever need a tow.
Thanks Russell!

Seriously good guys.
Called Russell, and he didn’t answer but his voicemail had a number for his dad. Called him, and he was responsive and quick to get to me. 25 minutes after the call, he picked me up and towed me to the shop.
He was nice and courteous. Definitely recommended, especially for the price. 55 bucks was way better than any other tow service I was looking at in this area.
Added him to my phone and will definitely call back if I — heaven forbid — need a tow again.
Thanks!

About three years ago, I drove my car into a ditch on the way to an exam.
Because I still needed to take the exam, I trusted Russell to tow my car (without me to accompany him) from San Jose to my home in Millbrae.
Price was extremely reasonable and he was very nice and courteous.
I highly recommend him and would refer him immediately to anyone in the San Jose area.

Russel is awesome!
My Fiancé’s car had broken down, and we needed a tow to the shop she had chosen. Russel even though busy with a tow in Downtown SJ scheduled us in.
Prices are great in comparison to other companies I called…$ 60 cheaper actually.
The car made it safely to the shop. Russel cracked a few jokes, introduced me to his dog, and was then on his way.
If I ever need a tow again, Cheap Tow will be the service I use =)

I didn’t actually use Russell, because he was busy, but I had called him based on all these glowing reviews. He was super polite on the phone and said that while he couldn’t come out, he was referring me to Bob at Shamron and that his prices were good, and he was a nice guy.
Russell was right! Thanks to him I found Bob and he was super. I’ll post a review of his service on his page.

AWESOME experience.
Hope ya don’t need a tower. But when ya do… this guy is your man.
Great prices. Friendly fella. Honest.
Look no further — give him a call.

I locked my keys in the car, DAMN IT!!!
Used Unilocal to find A Cheap Tow. At $ 35 he was half the price of what others wanted. Russ and his dog came out at the promised time and charged exactly what he said he would.
Fast, funny, jovial… real nice guy. Hopefully I won’t need his services again but if I do he’ll be the first person I call.
Thanks Russ!