Advanced Restoration

Well, where do I start? We had a leak from one of the pipes but it was quickly repaired. First off, they put excessive amount of very loud and power-​hungry de-​humidifiers everywhere in the house and said run them all the time and came back in a few days, realized they didn’t actually put them in the right places and left them for another few days saying «run them all the time». Then they complained to the HOA (!) that we turned them off during the night, which pissed off the HOA who gave them cart blanch to do whatever they want. Then the real fun started. They didn’t even start any work for few days, then sent one poor guy who did some work for few hours by himself. The next morning no one showed up at agreed time and instead they send an SMS (!) from Kevin saying they need 2 full days of work and those next 2 days won’t be until more than a week after. When I said I won’t be home then, they simply stopped any communication, while the house is upside down. Stay away from these people unless you want to take an unpaid vacation in your house waiting for them to show and listening to their equipment.

Anyone in the real estate game knows how difficult it can be to find great companies with integrity, follow through, and reasonable pricing. I thought Advanced Restoration was after meeting with Jeff Caron. After a brief consultation I had told Jeff I was ready to start work ASAP. He gave a rough date after asking for a date set in stone. I finally was able to schedule a date. I followed up prior to the date rather than him. The day the work was supposed to begin, no one showed. The company did not have the date in their calendar even. Jeff was hard to get a hold of. He apologized days later and stated the the sub-​contractors he hired for the job canceled. Why didn’t he communicate this, and also why wouldn’t Advanced Restoration have the job in their calendar? He promised to send over a contract two to three times after that and did not. He seemed like a nice enough guy but in the end he was either negligent, incompetent, or a combination of. My hand was forced and I had to go with someone else. If you are a busy adult like myself, wasting as much time as I did on something so major was a huge setback and very frustrating despite my yogic ways.

I never write reviews about company’s but i think this company deserve 5 stars. well coordinated guys and i love the fact they listen to what you want and dont roll the eyes at you Jesus the manager did a great job as well as the guys. Ask for Jesus!

This company was hired by American Management Services to repair the water damage to the condo unit below ours in Capitola. While I cannot speak to the quality of the work they did to remediate mildew and repair the ceiling of an exceedingly small bathroom, I can tell you that their fees are exorbitant. They doubled (at least) the cost of materials and then added a surcharge onto those prices. Their labor charges exceeded $ 100 a hour for repairing sheetrock. Their invoice was confusing and lacked detail. When I tried to contact them, they did not return my calls. They are clearly used to dealing with insurance companies who will not challenge their rates. So, unless you have deep pockets avoid dealing with them.

Finding water on the kitchen floor is not a pleasant experierence. I called the insurance company and they sent two men from Advance Restoration. Marco found the source of the leak, (plastic hose to the referigerator), then he and his partner got to work. They were very thorough and when they were finished for the day, the fans were running, the floor was as clean as it could be and I was very happy. They did a much better job than the company that did the same kind of work 14 years ago.
Christine from Advance Restoration, the site manager was very professional and knew what she was doing.

Great and helpfull company. Very professional and knowledgable. Reponse fast and reliable crew to get the job done.

We had a main line sewer backup and the plumbers opened the clean out located in our basement and flooded the area with sewage. This was the lowest point in the house so everything in the pipes came into the basement. The plumbers removed the water, but the area needed to be disinfected. I called 3 companies for estimates the next day and decided on Advanced Restoration for the following reasons:
— Kelly was responsive and professional during original call
— Kevin provided a reasonable quote and was willing to work with us since this was out of pocket
— everyone I spoke to was knowledgeable about the products they use and their process
— Jose the tech was professional when he came out to take pictures for the estimate
— they were able to start the next day
— accept credit cards and said I will be invoiced
— seem to be a professional company with ethics
The job has just been completed and I can’t be anymore happy with Jose and the other tech. The team was:
— professional
— thorough
— I requested for an inventory list of items thrown and they didn’t have any issues, I should be getting this via email
— after the walk through, I requested for some more clean up and they did it.
Thank you very much Advanced Restoration.

I would have given more stars for Mark because he’s been great and genuinely concerned of the needs of my parents’ business that suffered an incident late at night. He took care of the emergency board up situation and eased my parents’ concerns of what the next steps are to let our insurance know what happened. While they were quick about cleaning up all the debris, they were willing to create an estimate for the the build and they even met with our local adjuster. The project manager let us know we would get an estimate soon. After several days, I did not hear from them at all. I called and left message but received no return call.
After a week, I called the office because no one returned my call from their cell phones and requested to speak with someone regarding my estimate. They told me that they weren’t going to take the job and were never planning to put in an estimate, but never informed me of their decision. I was thoroughly disappointed since I was happy with their emergency clean up work, but they unilaterally decided not to continue, and never discussed it with me. While I understand the reason why they did not want to take the job, the courteous thing to do is the let the client know!
Lastly, as part of the emergency clean up portion of work, they had created an itemized list of all damaged personal property. This was taken care of the day after the incident, but I still have not seen this list 3 weeks later. I have requested it on 3 separate occasions with no luck. Mark is great, I wish I could have a better review for the rest of the company.

Our building had a horrible mess early on a Saturday morning, due to drains backing up from heavy December rains. The Advanced Restoration team arrived quickly, removed excess water, and had our building lobby nearly dry within hours. They are extremely professional and attentive. Mark followed up on a regular basis with updates and options for dealing with all of our issues. I highly recommend them and will use them again in the future.

They came to repair some water damage at our place. They were very thorough and knowledgeable. I found them very friendly and easy to work with. They worked hard and cleaned every day before they left. I would highly recommend their services.

I called Advanced Restoration cause they had two awesome reviews. I had my main water pipe burst and flood my house, they did the dryout and the demo of my floors and walls, I have never had anything like this happen to me but thanks to Advanced Restoration it all came together and everything looked perfect. The repairs they provided were completed within a week and it looks amazing.