Advanced Surgical Associates

It’s been a year from the first review of this office and the attitude of the ladies at the front desk, has not improved. They do not even listen to your questions. I tried to talk to the spanish speaker girl, Lucia Q and she was very rude, discourteous and I have to tell very ignorant about giving information of how to get the physician certificate to submit to the EDD. I did my claim online and I only needed the certificate «We do not do it on line, is what she said like 4 times» I know that i replied the same 4 times, just tell me what to do if I were to do it on paper I asked then. She said, I do not know (not even looking at me). I asked for her name and refused to give it to me. I just saw his tag name Lucia. Please avoid her at all costs.

I don’t usually write a review about any business unless it served my family or me well. This story is about my mom’s experience at Advanced Surgical Associates, and doctor Huy Nguyen. My parents moved here from Scottsdale, AZ beginning of this year. They have been seen and treated by great doctors at Mayo Clinic, one of the best hospitals in America, so their expectation is high when it comes to service and experience. My mom was diagnosed with breast cancer in February, and immediately she was sent to doctor Huy Nguyen, general surgeon, for first step of her treatments. The word «C» turned my family up side down, and we were concerned about finding the best doctors for my mom. We were confused, lost, nervous, scared, but then we began to feel hopeful and relieved after we met Dr. Nguyen on the very first appointment. He consoled with us about my mom’s disease, then reassured us that my mom would be fine after he do surgery on my mom and followed by other treatments. The front office ladies, especially Ha, are so nice, so friendly, so helpful and so understanding! They always greet us by name, and that made us feel very welcomed. Also, they are very accommodating let all of us in the exam room with my mom. Doctor Nguyen did a wonderful job of explaining the finding of stage and treatments of my mom’s condition! The best thing he did was using kind words to comfort us, not just my mom, and that gave us a sense of hope and trust. We built a strong doctor/​patient relationship and that helped to ease our worries throughout my mom’s whole treatments. Doctor Huy Nguyen and his staffs had made my mom’s treatments the best experience ever! Our family is greatly, deeply grateful to doctor Nguyen’s expertise, dedication, sincere, and caring to his patients and their families. Fortunately for my family, we found the best doctor in the bay area who cares and wants to give his patients nothing but the best dedication!