All American Moving & Storage

At this point Eek is too high of a rating. A box of my things was opened and the contents stolen. The supervisor on the job pointed it out to me and told me to call and report it to the main office. After I reported it and filled out the paper work they said they would reimburse me $ 150 and they never sent me my check. Our things were 2 weeks late in being delivered and it was a nightmare dealing with this company! DO NOT USE THEM!

My move was from Northern California to Beaverton, Oregon. Most of our stuff was already packed in a storage before the move and to be unloaded into a house. The mover told me their men would show up between 1 and 3 PM on the day of the move. However they did not arrive until 3:50 and never bothered to tell me they would be late despite I told the dispatcher I need to catch a flight back to Oregon at 7PM the same day. Then the movers started slowly over-​packing everything. The would remove the plastic wrap and blankets from our previously packed items and repack them using their own material. After wrapping some big items in blankets and taped them, they would add another layer of shrink-​wrap on top of the blankets. They used 72 rolls of tape! Even the smallest items and outdoor chairs they would shrink wrap them or blanket wrap them or both. In the final bill they charged $ 875 for the packing! I had to leave for the flight at about 6 when they finished only about 40% of the total job. I almost missed my flight as I dashed to the plane and the door had to be reopened to let me in!
At delivery the two men actually work for a different company which was obviously working as a sub-​contractor. They wouldn’t start working until I pay the remaining $ 1800 balance in cash (which makes my total cost $ 4516, way above the original estimate $ 2363 they gave me before the move). I called All American and was received by a very rude and confrontational woman who basically was saying you won’t get your stuff unloaded until you pay in full what we say you owe. Well we figured we wanted to sleep in our house that night and folded. It took the two movers 6 hours to unload (from 3:30 to about 9:30PM), I don’t blame them because it was a 4-​men job and All American only sent two men. The worst thing is they left a mountain of packing waste (tapes, wraps, huge mattress boxes) and refuse to take their own garbage with them, this has never happened before to us in our previous a dozen or so moves (two of which are interstate).

ABSOLUTELY HORRIBLE!!! AVOID AT ALL COSTS! TOTAL SCAM!
We contracted with All American for a move from Paciifca, CA to Rochester NY. We were quoted a price as well as an estimated transit time of 9 – 14 days. Seems fine. The movers arrive and in the process of loading things, discover that we have more than we estimated, so of course the price goes up by a grand. Not too unexpected for cheap movers, so I swallow and deal.
We leave to begin our drive across the country. 9 days after our goods were picked up, I call them to find out how they’re progressing.
Our belongings had not even LEFT SAN JOSE!
They say that they don’t have a truck going our way for two more weeks. «We’re a family owned company, we only use our own trucks so it stays safe» they say. We arrive in our new apartment and sleep on an air mattress for two weeks… after an 11 day drive across country.
I call again… still in San Jose, next truck leaves in 10 days.
This time the stuff actually gets on a truck, which apparently breaks down in Colorado and requires a week to repair (or so they say). I called regularly to find out where the truck was and was told that it was, in order: New York, Chicago, Utah then Colorado.
It took them over 6 weeks to deliver our goods. We were living on the floor of an empty apartment for 6 weeks. I got a few half-​hearted «Sorry“s from them but nothing else. They offered a 10% discount.
When our stuff finally arrives, it’s in terrible condition, boxes are torn and thrown haphazardly into a truck. The truck, by the way, is not one of their own but rather some other carrier hired to deliver. So much for «We only use our own trucks».
And the 10% discount, it’s almost a year later, I’ve been calling once a month and we still haven’t seen a dime.
These people are utter scum. They gave me the run-​around for months, their attitude was horrible and repeatedly lied to me.
AVOID AT ALL COSTS!