All Area Super Shuttle

Prepaid and had reservation and was told 10 minutes and then ½ hour and then another 25 min. Ridiculous.
0 stars in my book. Never again at this airport.

Waited over an hour for the shuttle to arrive. I was told 3 times the shuttle would be there in 10 minutes. I messed up and paid the tip up front. Won’t be using. This service again

The shuttle came 25 minutes before my pick up time at 6:01 am instead of from 6:25am, sent 2 text messages which i didn’t see in that early time, never knocked in the door of my house inspite of sitting in the van for some time in front of the house, and left me dry before my pick up time.
I’e spent $ 150 on the parking my car in the airport for 10 days.
Opened the case for reimbursment, never got the call or message back from them after more than 2 weeks, call them back and got the decline of reimburment because they claimed that the driver was waiting for me until my pick up time, which is pure lie.
It looks like their customer service is set to care more about $ 34 than the customer relationship and good name.
I’ll use whatever I find next time, but not them.
It’s unreliable service with customer care last.

To be fair I’ve used Super shuttle at least a dozen times with differing levels of service mostly okay to average. My last one really really sucked. Driver was waiting for us at the building next to us and made us walk and it didn’t appear as if he felt like loading our luggage. On the freeway he kept cutting off drivers at the last second. When we got to the airport he dropped us off at the domestic terminal and told us to walk to the international terminal (Hawaiian) which was close by. A quarter-​mile later I was pissed as I knew he could have come back around and drop us off at the right location. I’ll be sure to tip AFTER the service if I ever choose them again. This guy should never have gotten past the screening process. I know I know i’m being generous with the 2 But hey it’s Christmas you know?
Do you really read these reviews SuperShuttle?!
I think it’s time to try out the competition.

Why didn’t I take Über.
Prearranged 2 weeks prior for an executive SUV to take my Family to SJC from San Francisco. They decided to send a car. Late. At tray point we felt compelled to take it. Of course the luggage didn’t fit so driver put it in the trunk and left the trunk open… all the way to San Jose. He said that’s how they did it in Africa. He apologized and said they were supposed to have called us. They didn’t. We sat on the rest of the luggage.
Of course I was charged full price for an SUV. They promised to refund me… but changed their minds later.
Well the next time I’m in Africa, at least I’ll know what to do if my bags don’t fit.
And now I also know what to do in the USA… Take Über.

I too wish I could rate as a big fat zero. Driver took wrong highway on the way to the airport and I was a bit nervous.
Return trip is another horror story! The dispatcher admitted none if his drivers were answering the phone. I was left waiting in the rain in an unsecured area with the van supposedly arriving in FORTY MINUTES!
Then it got even worse as the driver finally arrived but didn’t know how (or want) to drive into the garage& made me come find him in the pouring rain
DON’T USE SUPER SHUTTLE!!!

Super shuttle used to be a cheap and easy option to get to and from the airport. Now it seems they are cramming their cans with more and more people and have drivers who get lost. Just a few years back i would get out of the airport get in the shuttle and be off in a few minutes. Just sat in damn shuttle for 20 minutes, the guy finally started up and now he’s going back to the airport to get someone else. Never again super shitty.
UPDATE
Apparently piss poor wasn’t poor enough for these people. After circling back to the airport and having another guy get in the van, the driver started talking to this woman who was trying to get a shuttle although it was unclear whose shuttle she was supposed to take for another eternity. After about 35 minutes of sitting at the airport while this incompetent driver tries to corral every purported shuttle passenger at the airport, I decided to take a cab. Will update this again after calling them tomorrow to demand my money back.
UPDATE
called the day after this incident to demand a refund. was given a case number and was told that i would be receiving an email in a few days regarding the results. a week later, still nothing. so, of course, i had to call them again and waste about 30 minutes on the phone (mostly on hold) to check in with them. they did agree to give me my money back, but that is about the only almost decent thing that can be said about super shuttle. oh, and here’s something interesting in case you were still thinking about using super shuttle. the customer service rep told me the driver didn’t pick up the last passenger until an hour and 15 minutes after he checked me into the van! glad i bailed and took the cab.

I’m very tempted to give a score of 1, except for 2 redeeming factors: 1) the price — it’s very cheap, even in the Bay area; 2) they were courteous and helpful when I needed to cancel my return service on the same day of my travel, and promptly credited my account.
The reason for my low rating is below. in chronological order, on the day of my trip. My scheduled pickup time was 4:15 am, as printed on my confirmation.
3:48am: I receive an automated call telling me that the driver is in my area and will arrive in 10 minutes. I’m not ready to be picked up yet but I don’t want to miss the ride, so I rush to get ready and go down to the curb (yes, a woman, alone in the dark… etc.)
4:10: the shuttle hasn’t arrived, and since I don’t like standing on the street corner, and worried that I missed the ride, I called customer service. I was told that the next ride would be there at 4:25. ?? I was confused because this is even later than the original scheduled pickup.
4:15: I call them again to get clarification and hopefully get an earlier ride. After I get through to the dispatcher, Ted, he tells me that I should not expect a ride until 4:40 (what?). When I insist that there’s a mixup because my original pickup was at 4:15, he hangs up on me.
I am finally picked up at 4:45. I tell the driver what happened and he tells me they just called him moments ago… not his problem… yes very accommodating
I love standing on street corners in the dark… thanks for nothing super shuttle. Ted, you’re really rude.

Out of San Jose airport: Absolutely disgusting experience. Never use this service.
Out of San Francisco airport: Sometimes they did manage to provide the service promised.
From this time onwards, I am stopping to use them ever.

Well it looks like others have already discovered Super Shuttle was circling the drain. Wish we had checked Unilocal before going back to the formerly great service. How times have changed! We were picked up in Oakland ¾ of an hour late to get to the Oakland airport, yet just one couple was in the van, and no one else picked up after us.
Coming home for our prepaid reserved pickup, we called and were told the van would be at the airport in 20 minutes. 40 minutes and 3 vans later («you’re not on my list») we sat in our van for another 20 minutes, waiting for someone who was waiting for luggage. An hour after we arrived (from our one hour flight) we left the airport. Oh, and BTW, someone unreserved and going to Berkeley, where others in the van were headed, was turned away from an empty seat, to chase after an airport van coordinator. That was just stupid. So much for stuper shuttle. We’ll walk.

I am writing this from the moving vehicle. Our driver is awful. He is making us extremely nauseated by his driving, does not stop on time for stop signs, turns going quickly and has made my head bump into the seat in front of us. In addition, he told someone they were headed home first and then took someone else. He has no communication and in addition is driving bad enough to get pulled over. This is completely rediculous. There has been no traffic, and it has taken us over an hour just to get from SFO to Stanford, which should just take 25 minutes. He barely speaks English, so it it impossible to communicate and does not know how to use his GPS. I would like to speak with someone ASAP about this because I am not feeling safe in the vehicle, nor is this what I paid for. Thank you.

Horrible service. I’ve tried to use their service a couple of times (gave them the benefit of the doubt).
1^st time, the driver locked us both out of the car.
2^nd time, encountered very rude customer service (called and talked to a manager… also rude) was hung up on. And eventually had to call back to simply cancel my reservation.

My daughter made a reservation and pre paid for supper shuttle to pick up and take to airport. When her designated time came and went, she called, and was told that they had overbooked and did not have a driver to pick her up!.. She was left high and dry and almost missed her flight. Super shuttle gave not a reasonable excuse. just that they overbooked. This is unconcscionable how they treated her. No call, no warning. they simpley didn’t show up and used the excuse that they overbooked!.. She had to take an cab, and the cab driver said he hears this story all the time with super shuttle… just horrible!

Pick-​up service to SFO is pretty reliable; getting the return from airport back home in San Jose is more of a hassle. We were in a van for two hours on the afternoon of July 4^th (Van 289) because the driver first dropped a passenger in Mountain View and instead of proceeding to SJ, then drove 20 miles north again to drop off a passenger in Hayward. Really poor scheduling of passenger drop-​offs. It’s been our experience that the van trip from SFO to SJ means you will be in the van for up to two hours. This was not our first experience and will be looking for alternative companies for our next trip.

Use someone else… hired them prior to coming to out convention, late picking us up at the airport, and late picking us up at our hotel for departure. Two thumbs down.

Took 2 hours to get from San Jose airport to Mountain View. Waited 1.5 hours for the shuttle to pick me up. Tried calling their listed phone number and gave up after waiting 20 minutes. There were others at the airport who had made advance reservations with SuperShuttle and they were also left stranded. It’s doubtful that my experience was an isolated incident. This company seem to be severely understaffed both in the shuttle driver and customer service departments. They’re in need of a serious operations management overhaul. Not likely to use them again, if ever.

I reserved a shuttle on 12÷31÷12, yes, flying in on NYE. Not a great time to be stranded at an airport. Super Shuttle has no desk at San Jose MIneta airport, so I called and gave my confirmation number. They instructed me to proceed to Station 10 to wait for the shuttle, and I could see it from the other end of the platform. Still on the phone, they transfered me to the driver, who told me, AS HE WAS PULLING AWAY, that he had no room, and some other shuttle would pick me up, and would i please tell all the other people waiting at the platform that there were no more shuttles tonight, that they had overbooked. The cost would have been $ 65.00 and tax + gratuity, and we were able to rent a car one way for $ 50. NEVER AGAIN. There is absolutely no accountability when they screw up, and they just don’t give a crap if you’re stranded and had paid in advance. They know their name is well-​known, and they get enough business to stay in business, so they really don’t care if you get to your destination or not. Couldn’t care if you lived or died waiting for them. DO NOT USE THIS COMPANY. TELL EVERYONE TO NEVER USE THIS COMPANY. THEY DO NOT DESERVE TO STAY IN BUSINESS.

I would rate this a zero if that was an option. Do Not Use This Service. Had a reservation to be picked up at the airport. No person or car. Called customer service twice. No car came. Finally a car came and I had to wait for six people Before they would leave. Unbelievable. Have taken supper shuttle in cities everywhere but this city is worse than anything I’ve experienced. I will never use the San Jose super shuttle again and suggest you do the same.

From San Jose SJC, it took 2 ½ hours to get home, that is with paid in advance reservations. They are great for picking up and taking to the airport, but return trip is horrible. We had bus 282 on Friday the day after Thanksgiving, slow airport traffic, no one on the freeways, but still took 2 ½ hours from SJC to Mountain View, at most a 15 minute ride. Will never use this service again.

We engaged Super Shuttle to pick us up at SFO after an overseas trip. Pickup time was about midnight. Super Shuttle confirmed and plans were considered set and secure. No Super Shuttle! They had written down the wrong date, and this was a PAID reservation for 8 passengers that had been booked three weeks in advance! Around about 1:00am, very tired from a long flight and eager to get home, Super Shuttle was finally reached (no answer, line busy, etc.) and they sent someone out to pick us up. The driver was polite enough, but was a smoker — the shuttle stank. And, the driver seemed to think that 55 mph. was the new speed limit, along with some confusion over the brake and accelerator.