All Natural Stone

They have a nice showroom with a decent selection, and the staff are fairly friendly. Unfortunately, in our experience, the service was quite lacking, and their reliability was poor.
My wife and I were looking for some tiles and mosaics for a bathroom remodel. We placed an order for some pieces that we wanted, and were told that they would arrive on a certain date. However, when we went to pick up our order, half of it wasn’t there. Their explanation was that they weren’t able to pick up the order earlier in the week from Hayward due to a holiday, and that the rest of the order would actually take a few more days to arrive.
I thought this was a rather odd explanation, since it’s not as if the holiday just appeared out of nowhere by surprise. Surely they would have taken it into account when they gave us our initial delivery date. But I suppose that mistakes do happen, and after checking their system, they offered to do the pickup that day so we could get our order the next day. When we called later that afternoon, they against confirmed that everything would be ready on the next day.
Except that wasn’t true either. Apparently now our order was somewhere across the country instead of at the local supplier as they had initially and repeatedly told us, and would now take over a week to arrive. And somehow this inconvenient fact isn’t revealed until after we’ve arrived at the store to pick up our order on the date that they had promised. This seems like something they should have found out before telling us the delivery date. Maybe there’s a Hayward in Connecticut and they got confused?
It’s this «tell us that our order would be ready at a certain date, only to reveal to us that it wasn’t only at the last moment after we’ve arrived at the store to pick up the order,» not once, but twice, that really bothers me. If we knew there were going to be this many delays, we probably would’ve gone somewhere else.

Having been to various marble/​granite warehouses in the South Bay, All Natural Stone offers a good selection of slabs but what sets them apart from some of the others is the quality. Their pieces are really striking. They have a nice assortment of polished, honed, and leathered stones for those who prefer one type of finish over the others.
They turn over inventory relatively fast… so if it’s worth making repeat visits. We’ve been there three times over a 5 week period and have seen a fair amount of change in inventory and selection.
They also offer a decent assortment of tiles (materials, colors, textures, and designs). Some of their mosaics are displayed beautifully on the walls and floors.
On all visits, their staff have been really helpful… but they can be quite busy on the weekends.

The staff at All Natural Stone are extremely helpful and knowledgeable in every product that I was interested with and also easily coordinated the order with my contractor for a wonderful experience.

Lauren and A.J. are wonderful to work with!
All Natural Stone has a marvelous selection AND they let you move their sample boards around to see what works together (unlike Bedrosians, which insists that their tile boards remain fixed to the walls).
I have gone in way too many times (trying to find what works and finally dropped the gray idea for crème, so now things are falling into place). A.J. is always helpful. I just started working with Lauren and she is a delight. Great ideas and very attentive.
I haven’t ordered yet (soon!) so I will update this post in another month, but so far, so good!

There is absolutely nothing special about this place. Everyone makes it sound like you have to shop here, but their selection is the same as any other tile place. There prices are ridiculously high-​one tile was $ 66 a sq foot. I don’t know who would ever pay that. I went to Towne Tile in Campbell instead and got way better customer service and spent half as much for the same quality. Towne Tile actually had what we wanted on the floor to see as well. Do not waste your time at ANS!

They have a nice showroom and slab yard with a wide selection of tiles and slabs. Unfortunately, the employee we worked with, Sal, was not at all knowledgable about their inventory or products, which unnecessarily dragged out our time at the store. He was personable but it felt like it was his first day on the job. For this reason, we got nothing accomplished despite being there for two hours. Needless to say, we purchased our tiles and stone elsewhere.

They do not provide enough parking lots. Most people have to street parking.
I love the beautiful tiles here. I can find something I like, but I couldn’t find the match for the others.
The employees here are kind and well knowledge. They are also generous to give samples. I might come back when I fine the one to match it.

Good selection and they have designers that will sit down with you to discuss your options. I would say that the browsing and pre-​purchase customer experience were excellent. We did end up purchasing tiles for our master bathroom project from All Natural Stones and we loved them.
Unfortunately, the customer experience after you make your purchase pretty much goes downhill from there.
They charge for freight to get your tiles shipped to their warehouse so that you or your contractor can pick them up. Another place we went to where we purchased tiles for our other bathroom did not charge freight at all.
They don’t bother contacting you when your tiles arrive at their warehouse. You have to make sure you call them every now and then to check on the status. If you are working full time it gets challenging to have to remember to take time out of your busy day to manage the shipping progress.
Their return policy is 30 days from the time the tiles arrive at their warehouse. They did not make that clear when I made my purchase though the policy is in the fine print on your invoice. If anyone has done a remodeling project before you would know that most contractors won’t be able to time the project precisely such that they can pick up the tiles and complete the project within 30 days to leave you time to return your material. If you decide to use All Natural Stones, you better make sure your estimation of how many tiles you need is fairly accurate. Otherwise you will end up with boxes of extra tiles sitting around for the rest of your lives because they won’t take them back.
We also purchased tiles at Bullnose Tiles and I just successfully returned several boxes that were leftover well past 30 days of purchase. No questions asked, no hard time given.
Overall if you think that what you have found at All Natural Stones is unique enough such that you cannot find it anywhere else, by all means go for it. Just be aware of the less than helpful customer experience after you hand over your money.
For me I will recommend my friends and family to avoid this place. Given that tiles are pretty much a commodity, I would rather have them receive better customer experience elsewhere.

We worked with Dan at All Natural Stone for all our tile and countertop selections. Dan is really good at designs, he picked all tiles for our bathrooms and kitchens. The result is great. Everyone loves his selection and we cannot thank him enough for his help.
Dan is very patient the whole time, we go there many times and changed our ideas since my wife and I have different opinions on something, Dan helped us by providing many options and matching different selections to picture the final results. In the end we could always find something we both like.
Highly recommend Dan’s service, he draw all 3D design pictures for you and it really help a lot during our construction.
Thank you Dan!

Great place for viewing stone samples. Nicely laid out, helpful staff (although you should make an appointment as there are always too many customers per staff member). It is a small enough store that it isn’t overwhelming but big enough to offer a variety of choices. We were frustrated at times (multiple trips) with the need to plan ahead and make appointments in order to get one on one assistance.

I really want to give this place a good review, but just can’t. I’ve had too many interactions that were made difficult because they are just not organized. They do have a very nice selection of materials. But getting from selection to purchase can be such a nightmare. They will tell you that they will only keep a hold on slabs for two weeks — while literally standing in front of several slabs that have been on hold for months (and are placed on top so you can’t see the slabs behind them). And then I’ve seen people screaming at the staff because their slabs were released and sold to someone else without notice. Very cut-​throat. I did end up purchasing a large amount of porcelain wood tile from them. They originally said it would take 6 weeks for it to come in, then when I ordered it, it shot up to 11 weeks. They were able to piece together enough square footage from two other stores but then neglected to call me when the tile came in. Don’t even bother with email. My experience at other granite and tile stores has been much better. I guess you can give them a whirl and see if you get lucky.

Okay selection, but you can find that anywhere in the Silicon Valley.
Was not pleased with the lack of service and the prices are too high – I took my wallet elsewhere, and I suggest you do the same.

I had a great experience at All Natural Stone. I was overwhelmed with choices of countertop materials and back splashes and with one visit to All Natural Stone, Julio came to my rescue and helped me choose a beautiful quartzite that I might have not otherwise looked at as well as a backsplash that I would have never thought to pair with the countertop. It was a one stop shop which was exactly what I was looking for and I even found my fabricator through Julio who I was also very impressed with. I highly recommend All Natural Stone and their amazing staff!

Dan at All Natural Stone is terrific! He helped us with design down to minute details (believe me — my husband is an engineer!!) He has been a «tile guy» all his life and knows not only the design but also the installation side. My husband had lots of detailed questions and Dan was able to answer them and guide us to beautiful and practical solutions. Also a very nice guy and fun to work with.

Fantastic service, consultation and design services are very cordial and helpful. Designers know their trade and products very well. In the case of some post-​installation material defect that we encountered, owner was very accommodating and provided free services to treat the stone.
We would definitely shop there again, for our next project.

Robert is really nice!
I was trying to find three tiles to replace the broken surface of my dining table. So I contacted this store and required information about the tile. Robert replied my email patiently. But finally I found some extra at home.

Evan Sprague @ SGK Home Solutions
Thank you Dan and All Natural Stone! I have had the privileged to do many beautiful jobs with the help of Dan. His expertise has helped us many times from selection to installation advise. Dan has been in our corner as a go to guy that makes our company better. Thanks Dan! I look forward to may more projects in the future.

Awesome customer service. Alicia and Tony have both been patient as saints. And they know the inventory — and the quirks & timing of suppliers — very well. Recommend them highly.

Yes the store is gorgeous. I have a great passion for great design and use of fine materials. I viewed the bronze tile selection and was literally shocked at the prices 50 plus for a medallion insert 1×1. So went online search such items found online stores selling exact same thing for 15percent of their price or less. Their prices are ridiculous. I prefer to buy online and give half the savings to charity. If I did not find such a huge price discrepancy my rating would be high versus low as the store and selection is beautiful

Worked with Dan for kitchen remodel design. Chose the Indian Shivakashi and porcelain stone-​like tile with glass accent tiles, drew up 2 designs went with the traditional look and couldn’t be more happier! Got a contractor’s discount by working with SGK home solutions (Evan Sprague).
Have an idea what you want (dark vs light granite), there are too many choices just to browse.