Almaden Valley Window Washing

I used a groupon for gutter cleaning. It was for up to 2 hours for a 2-​story house. They took less than an hour, and after they finished some of the gutter guards were bent out of shape. They were going to leave it like that until I asked them to straighten them. Even afterwards, they were sticking up and bent. They will need to be replaced. They told me I should get a gutter guard that they sell because it makes it easier to clean. They wanted an easy job…

I would highly recommend Almaden Valley Window Washing! I called them to arrange for gutter cleaning for my house and could not be more pleased! From the courteous customer service from the moment I called to the conclusion of my service everything was top notch. I got a confirmation phone call the night before my appointment, and Osvaldo and Lamar showed up promptly the next morning. They explained exactly what they will do, and even showed me the bucket filled with leaves and debris after they completed their cleaning. If I could give 6 STARS for my experience I would :-) Thank you!

Great customer service. Timely arrival and great work. Very happy and recommended to others

These guys were great! I rarely trust people entering my home; family owned and operated reassured me about practices and great awareness — I had exceptional professional results and the most comfortable and «real» people from scheduling to follow-​up/​quality assurance after completion. Totally professional and exceptional customer service — many «demanding» neighbors that I referred were equally refreshed by a fair price and great results — I don’t refer lightly…
Family values = treatment like Good family
Happy to call again when Needed !!!

Extremely rude workers and management (owner ?). Two cleaners showed up demanding a groupon print-​out in a very rude form even though no one warned me in advance that I have to have a print-​out with me. My wife has a groupon account, not me and she was at the meetings at work, was impossible to get a hold of her. Finally convinced the workers to call their boss, who called me back also being rude, agreed on them starting their work while me keep trying to get a hold of my wife. Thank god my wife got off her meeting early and was able to email me the voucher. What a mess ! Could’ve been avoided simply by calling a day in advance and advising to have a groupon printout with me at the time of the service. Never again !

Purchased a Groupon from Almaden Valley Window Washing and I regret looking for a deal. The guy that came to wash my windows broke the wheels on my patio door screen now it is a struggle to open the screen. My large family room window screens metal trim is bent due to window cleaner using a screwdriver to remove the screen from the outside before cleaning them. The front windows in my home are still dirty and when the sunshines through them you can see the marks from the rag. This window cleaner also helped himself with items from our garage without asking permission and then left the items on our front lawn. I am an active member of the Almaden Community for the past 16 years and feel great disappointment that this company uses our name to promote a poor service. I hope that this company comes forward to pay for the repairs on our broken screens.

SO impressed! I purchased the Groupon deal along with interior washing and screens cleaned. Even if I had paid full price, it would have been totally worth it. The only negative was that it took several weeks before I could get on their calendar but when the owner explained that it was because they did not want to hire people who didn’t care about quality, I felt like the wait would be worth it. And it was!
Two guys showed up and cleaned all our windows and screens in under an hour. We have a two story house so I wasn’t sure how they would do upstairs. It didn’t even phase them! They were truly professional. They worked around my dogs with no problem and explained some damage that had been done to the windows (by my dogs, not them).
I will use this company again for sure!

I wish I could give half star or no star. I bought their groupon and since then have called them 15 –20 times. Left multiple messages, no one ever picks up the phone or calls back. Terrible experience scheduling the service. I’m going to call groupon and cancel it.

I don’t recommend this company at all. They have cancelled my appointment 2 times hours before the actual appointment time!!! And finally after 3 weeks they send me a guy at 8:00 AM unannounced. Of course I refused the service. Not professional at all. They book too many appointments and can not handle the volume. Stay away.

These guys were great. I found them via a Groupon purchase. The Groupon only covered a portion of the entire work (we have a lot of windows with many panes plus we did inside and screens) but they applied the Groupon as a full credit against what I thought was fair and clear pricing.
Lamar and Osvaldo were efficient, professional and did a fantastic job on our windows. The place looks great and I’ll definitely use them again when the time comes for a window refresh.

The 2 stars go to the great guy who showed up to do the job, but the office needs to re-​think how to treat customers if they expect to get any return business.
Dave

Used them through a Groupon deal I purchased. I seem to recall the scheduling of the appointment could have been better… she got the necessary information, but I felt the person taking the appointment could have come across a bit more professional and pleasant on the phone. There could have also been some follow up once the appointment was made confirming everything. These are perhaps minor issues, but I’m fairly sensitive to these types of customer service issues, given its part of my job as well, and these were the only thing preventing a higher rating.
Nonetheless, the provider arrived on time as scheduled. I showed the Groupon, and was pleased there was no further haggling, or bait and switch as I’ve experienced with other companies I had bought «deals» with in the past. I have some very large windows, and I’m always concerned the provider will apply there own definition of what counts as 1 window in order to jack up the price.
But there was none of that here. They offered a fair price for a more than fair window count. Best yet… each window is individually hand washed up close. I prefer this much better to Power Window washing services which petty much just shoot down your windows and then wipe them down from afar with a wiper on a pole.
Overall, Bob did a great job cleaning my windows. He took the needed time, and then cleaned up and left. Would use again in the future.

They did my Christmas lights this year and totally nailed it! And the clean up and take down afterwards was so thorough, I really appreciated that. Will call again, and use for window washing when I need it.

I have used this company on multiple occasion.
I have always had a very positive experience with the workers and the outcome of the job. Bill– the owner takes personal attention to ensure everything comes out perfect. My windows turned out beautifully, they obviously have great technique.
My most recent job was to put up my holiday decoration and to clean out my gutters. Bill the owner and one of his employees arrived on time and ready to work! The entire process took. Maybe two hours. Gutters were spotless and all of my Christmas lights/​decorations were up! It’s so awesome to have a service available to do these things found us!
Im not really one for the «dirty» work so I will keep relying on them to get my jobs done :)
I would highly recommend this company! Even for little thing like putting and taking down your Christmas lights
***they bring all of their own equipment! Even the hangers for the lights!

My husband purchased a groupon as a gift to me. I was supposed to get 20 windows washed. I tried to call and finally got a live person. She told me that they would extend the expiration date, since I called and they were busy and booked. She told me to email them to schedule. Needless to say, no one ever got back to me via email or phone. I phoned again and no response. I finally phoned, asking for my money back. No response. I am still waiting and had to hire someone else to clean my windows this summer. Another friend, who had a groupon, also told me she had to wait til Fall when it was raining! Do not purchase a groupon for this company. I plan to notify the BBB.

We scheduled a window washing several weeks prior to it being completed through a Groupon. It was hard to schedule the appointment, my wife couldn’t get a hold of anyone. They were schedule to arrive on a Monday. We never received a call to confirm and were out of town so we didn’t call. I called early the day of the appointment and left a message. The window washer did come and di a good job on the windows. They wanted to charge extra for screens even though my Groupon included the washing of 15 screens.
I wouldn’t use them again because there were tough to work with and offered little extra customer service and their prices weren’t real good.

First, let me say that when we finally got the service, the technician did a very nice job and our windows look good.
That said, scheduling the appointment was a nightmare. I had bought a groupon, and called about 2 weeks before expiration date to schedule an appointment. No problem, a person answered the phone, and we scheduled the appointment, with a prompt email confirmation
Unfortunately, it was raining the entire week so we had to re-​schedule. From this point on, it was nearly impossible to speak to anyone, or get calls or emails returned. I must’ve have called 30 times and left over a dozen voicemail messages. The second appointment also had to be re-​scheduled, leading to the same horror show of unreturned emails and voicemails.
I sympathize with the small business owner, who employs a part-​time person off premise to do the scheduling. However, this system is really not working for their business. They provide a good service, but I will never use this company again given the unprofessional way they deal with incoming calls.

Great job! They honored my groupon which had expired and did a fantastic job!
Very courteous and professional! I added the screen cleaning and on the next appt will have them do the interior windows also.
Thank you almaden window washing!!!

Unfortunately, they trashed my roof! I have a metal tile roof, which is easily dented.
I specifically asked if they had experience with metal roofs. «No problem», they said. After their guy finished my windows, I had hundreds of dented tiles that had to be fixed – it cost me over $ 500 to fix the damage they did! The owner was unapologetic, and blamed it on me. Live and learn. Definitely don’t use these guys if you are worried about damage to your property.

A quick update to my previous negative comments —
Kristine contacted me promptly after the review and apologized for the miscommunications. I appreciate her efforts to rectify the situation. I will update my impression about the work after it is completed.