Alum Rock Self Storage

I had no problems with having my «entire household» furniture and items stored here for the last 4 months during the summer. They prorate your first month but don’t prorate when you move your stuff out, FYI. I always came in person or called the office to pay for my storage unit and never had any issues. Everyone was always very nice and the facility seemed very clean.
It’s a little pricey, but I felt like my stuff was secure. They allow you to pay for the month and give you 10 days grace period before they charge a late fee, which helped.
I would have given 5 stars if the prices were a little more affordable, but rent is on the rise, everywhere right!!!

beware! your stuff will get stolen in their storage units! i’ve had my belongings here for less than 7 months & my storage got broken in to. this place is not safe nor secure. i do not recommend this place unless you want your stuff stolen! they’re also highly rude & unprofessional. they have no security cameras to protect you. if negative stars were an option, i’d mark 1, ooo, ooo negative stars for service & quality.

I rented a motor home from here and was surprised when I picked it up how organized they were and got me checked in and out the door within 15 minutes. Place is clean and organized.

This is for the HERTZ CAR RENTAL that just opened at this location.
Very friendly people this morning. And accommodating to my foreign friend. They even threw in a GPS for free & gave her a hybrid — great for her travels to Yosemite!

Oh my storage you have been so good for so long! Everyone I have ever met or gotten help from in the office has been more than nice. Last move I rented trucks from them with no problems.
This time my husband wanted to try budget down the street which is $ 10.00 cheaper a day, but higher price for mileage, and both times we went to pick up the truck, at budget, they were closed. AR storage has someone in the office every day.
After two years I still had my contract, but forgot my code. The counter person was nice and pointed out my code IS on my contract. I couldn’t find my key, at first, either, and she told me that they would help me remove my lock if needed. My space was awesome and convenient. I wanted a ground level near the front. I waited and got exactly what I needed.
I rate only 4 stars, only because I find the yard kind of hard to get in and out of, and the staff park behind my unit, in the narrow drive, which makes me have to really be careful, which can be hard when you are fully loaded.
When I opened my unit after TWO YEARS all was as I left it, just some dirt under the door, but secure and dry. It was a long haul till we could find a home, and if I had known it would be two whole years, I think I could have skipped the bills. But it’s almost over now, and AR storage was really the least of my worries, which is what you want from self storage.

I had a very pleasant experience last Saturday. Miguel was fabulous to work with and the lady behind the counter was very pleasant and professional. I rented a 16′ truck and the rate was reasonable, the truck was nice, and they were great to deal with.
I’m going to have to rent a 24′ next month and this is where I will do my business.

Shady, shady, shady. They are always tying to work a deal. Make sure it carries over into the contract. When you go to try to work it out, they F U. Don’t rent a truck, don’t rent a storage unit. This is a bad business, «where we are not here for everyone» (such a strange comment by the girl behind the desk, when asked why they had such horrible customer service).
Yea well, I am social, we are social and you if you haven’t noticed we make our options heard. You don’t have one review… and it is 2011. WTF Hmm. Seems to me, someone does not fully grasp why you need to be truthful and honest, we post. So now, who has more credentials? That’s right me, us, we and we are Unilocal. Deal with it and learn how to work with people, damn.
RECOMMENDATION: Please spend the few dollars and get a premium brand, when you go generic unit like this, you get situations like this. A side deal that was no honored upon check out. People trying to squeeze a buck out or people already in a tough spot. Moving is hard enough.
Thx for sucking, I got another «First».