AnExpert Carpet Cleaning

I bought a deal on Living Social for these guys. First, it took days of calling and leaving messages before someone finally called me back. We made an appointment and then… they showed up an hour late. This wouldn’t work because I needed to leave for work before they would have been finished. So we rescheduled. They never showed up! I called, of course no answer. I left a message and have yet to get a call back. I don’t understand how these people could possibly run a business this way. Unprofessional, unreliable. I called Living Social today and got my money back!

This company is a total scam. I purchased the two hours of house cleaning on living social. They showed up and told me they can only dust. My house is tiny. I am pregnant & due in a week & I could dust my house in 15 min tops. I spoke to the owner who told me that I could cancel my living social deal & pay them cash & then they would clean things like the toilet. When I went to call the living social company to find out, the cleaner took off. Totally bad business that should probably be reported to the better business bureau. Do not hire this company — they are shady & will not fulfill their promise to clean.

Purchased voucher for house cleaning service through LivingSocial (3hr for myself & 4hr for a friend). Made appointment two weeks out, called the company the day of scheduled service, but they never showed. Called cleaning company and they were completely indifferent about not showing up and told me to get a refund from LivingSocial! I now realize the cleaning company was being sarcastic.
Called LivingSocial for a refund and was told they needed to investigate my claim. I waited on hold while LivingSocial tried and failed to contact merchant (two different occasions on different days). LivingSocial makes the refund process difficult and cumbersome. If the merchant won’t answer the phone, then they can’t verify that services weren’t rendered (anexpert asked for voucher number when scheduling appointment and that marked voucher as «used»)… Brilliant scheme, but bad for customers. Buyer beware!

This is the worst company that I have seen so far. I suggest everyone to void this company if it is possible.
I had same experience with all other previous reviewer plus more.
It waste my whole afternoon just because of that.
I bought a hour house cleaning service. A Russia lady came in to ask $ 100 more for the service. of course I reject the high estimate for a deep cleaning and ask for a regular 3 hour cleaning service as it stated on the coupon. She said that she is just do an estimate bit not the service and ask me to wait for the cleaning person come. I wait and wait, calling and calling until I give up.
I do not know if there is a company worse than this one, but definitely this is the worst one I used so far.
I agree this company should receive a Zero for sure.

I bought a Living Social deal for AnExpert Carpet Cleaning. The instructions said to call for an appointment. No one answers and their voicemail box is full… seriously? Someone answers on the second try and instructs me to send them an email with my request, which I do. No word. I send a follow-​up email the next day. Nothing. Call again. VM box full. Call again and I get chewed out for obviously not having used the correct email address because they never got it. HUH?
Happily, Living Social gave me a refund on my purchase so I don’t have to deal with these nincompoops. Lessons learned: I should have seen how many other bad reviews there were of this place before I bought the deal.

First off it took six calls just to schedule since they continued stating to call back each time I called. When they arrived at my house for the walkthrough prior to the actual cleaner arriving, I told them I just needed the surfaces wiped down. The kid claimed that a basic wipe down of the walls, would be an extra charge, that cleaning the mirrors or windows would be an extra charge, and basically everything I needed that was the most basic cleaning possible was an extra charge. When I asked what was included he would not even answer the question! He continued making some excuse about a basic clean vs a general cleaning. He then stated it would be an additional charge to disinfect the surfaces if I wanted that. I asked how them cleaning the surfaces did not disinfect them simultaneously and he refused to answer the question. Complete scam especially considering my house was basically clean and I just wanted that extra wipe down prior to family coming over. In addition, the website is now closed down. I wouldn’t be surprised if you see these owners on the news in the future for human trafficking bc the entire business was just shady.

Most horrible experience I ever had. First of all, a kid showed up with an attitude. As he greet me with «you need to pay for deep carpet cleaning otherwise it’s useless» as he just slobbing it through my carpet extremely quickly and counting a hallway only exist between 2 wall so he skip over half of it leading to a bedroom next to a open landing. Then he took his hose off and leaving extremely dense pile of dirt from his machine and walk off. When I call him back and point it out that he needs to take care of it he looked so irritated and tell me I was «cheating» when I took a picture of the pile. Don’t even need to go on about my review, the service you buy from this coupon is just for someone to come give you load of shit and wet (not even steam) your carpet so you are desperate to find someone better.

«AnExpert» HAHA you’re lucky one star is mandatory to write a review.
We bought a deal on Amazon local to get our carpets cleaned and made an appointment for 2−3pm. A consultant showed up at 2:30 to take a look at the carpet and the voucher (which has already been paid for). He said he wouldn’t be able to get the stains out as deep cleaning wasn’t included, obviously trying to upsell. We said we weren’t interested in the deep cleaning and he said he’d be back with the technician.
2 hours passes by and no one shows up. So we call, no answer. And we call again, leave a message, and get no response. These jerks never showed up or called back. Finally decided to call Amazon Local to get a refund.
DO NOT USE THIS UNPROFESSIONAL SERVICE!

This is probably the worst experience I’ve ever had with a carpet cleaning company. 0 stars would be more appropriate. I also looked them up on Amazon Local, but I should have looked on Unilocal first, as my experience is similar to many others. I called about a week before I needed a cleaning in my office.
I was given an appointment on a Thursday at 9am. I believe it was Roberto who answered the phone. So, I moved my schedule around to fit his schedule. He calls me at 5:30pm on Wednesday evening to tell me that he will come at 11am instead because he needed to «clean his equipment in the morning.» I agreed, and once again moved my schedule around to accomodate him. I explained to him that this was an office and we have to shut business down, and it’s not easy to do at the last minute. He promised to be there at 11am.
On the day of the appointment, 11 am rolls by, 11:30 and so on. These guys didn’t bother showing up. No phone call, nothing. They weren’t answering their phones either.
Save your time and avoid this company. One of the worst I’ve ever seen. Phone mannerisms are horrible as well.

I’m not sure why I never noticed all of the negative reviews below, by far the WORST customer service ever. Please don’t waste your time and money on these guys. Not only are they rude on the phone, they gave me 2 appointment times then never showed.
They don’t even deserve the 1 star rating,

If I could give 0 stars to this company I would! DO NOT USE THIS COMPANY EVER!!!
I had an appointment today between 9 – 10 that was set up 2 weeks in ago, and even spoke with the guy on Monday reminding him of our address and confirming the timed appointment. The hour went by and still no one showed up or even called me so at 10:05 I called and left a voicemail asking what the ETA would be, no call back so I called again at 10:37 am, this time the voicemail was full and wouldn’t let me leave a message (how convenient)!
At 10:45 am I get a call from a 408 number and answered and it was the same guy I spoke with when scheduling the appointment. The guy on the phone (didn’t get his name, maybe Oleg?) said they would need to reschedule the service to 12pm. I explained how very unprofessional this all was considering I took time off work to be at the house between the time HE gave me two weeks prior. The guy NEVER apologized nor did he even sound remorseful.
I told him I would need to call the person whose house it was and ask if they even wanted to continue having this service with this customer or get a refund back. I informed him I would call him back in a few minutes on the new number he called me from.
After speaking with my employer, I got permission to have them still do the service since it had already been paid for via an Amazon Local deal and called the man back at 10:51 and again no answer so I left a voicemail. Called again at 10:59 left another voicemail. It wasn’t til 11:15 that I got a call back and I told him we would continue with the service if he could guarantee the arrival at 12pm. He said yes and then went on to ask me how dirty the carpets were, when I explained there were a couple of stains on the living room carpet he tried to tell me the service was only for a «Steam Cleaning» and tried to upsell me on other services. When I told him I was there on behalf of my employer and that I wouldn’t be okaying any different or more expensive service he said, «oh your employer won’t be there? Ok, let me call you back, 1 second…» and I never heard from him again…
My employer has since called Amazon and has gotten a refund! I don’t know how this company has gotten a few reviews with 5 stars, possibly family or friends of the owner???
This company is a scam and should be reported to the BBB immediately!!! Save your time and money and DO NOT go with this company or any of it’s scam deals on Groupon, LivingSocial or Amazon!!!

Got an Amazon Local voucher for 2 room and a hallway cleaning for $ 49. Great price, right? Called and made an appointment for the cleaning and told them I had a voucher from Amazon Local for cleaning. Tried to make an appointment for a Saturday, but was told they don’t work weekends — even though their website says «Our carpet cleaning technicians are on call 24/​7, on-​time, and will execute a fast, superior cleaning job to your satisfaction.» So, made the appointment for today. Was told they would arrive between 11am and noon. Finally showed at 1pm. The guy came in to look and I gave him the voucher. He proceeded to walk around and try to sell me on more. I might have done it, but he said he would have to make another appointment for the cleaning. What? I made the appointment for the cleaning for today. He said he was just an estimator. Why would I need an estimate when I already knew the price for 2 rooms and a hallway and had taken the day off to be home for the cleaning? Anyway, called Amazon Local customer service who cancelled my voucher, returned my voucher amount, and handled it all very quickly and professionally while thanking me for the feedback on AnExpect Carpet Cleaning. Beware!!!

I found what I thought was a great living social deal, but fortunately cancelled and asked for a refund before things could get worse.
Before purchasing the deal I contacted the company asking if they would clean my carpets on Sunday and he said sure no problem, go ahead and purchase the deal. After purchasing the deal called back and setup an appointment for Sunday at 9am. On Friday I called him to check up on the appointment and he says «We don’t do business on the Saturday or Sunday». I gave him my contact info and name and he said «I don’t see that information in the system». I get mad and ask him «Who did I talk to last week then?» Who took my information down? He hesitates and then magically finds my information and asks if we can re-​schedule for the following Monday. We go back and forth for a bit where I try to explain to him I can’t do Monday and he finally says okay I’ll do it 1 – 2 pm on Sunday when I needed it to be done at 9am. I ask him if he can do it any earlier and says «No, he’s already making an exception for me by working on Sunday». After contemplation and realizing that he may never actually show up on Sunday and me getting screwed over, I decided to avoid some of the other experiences customers have had and got a refund.
Overall very poor customer service and no apologies whatsoever. While this may be a good deal for people, this company is completely unreliable.

Found a decent deal on LivingSocial… that was the only positive thing out of this whole experience.
I was told that my reservation would arrive between 11 – 1. The «manager» called at 11:30 to inform that they were running 2 hours late and would not arrive until after 3. Since it would be an inconvenience for us, I told him I’d call him back within 5 minutes to reschedule. That was the last time I heard from him. After leaving 2 messages and a text to have him call back, I asked my wife to call in a different number. Of course, he picked up.
My wife told him how disappointed we were that he did not return our call. He showed no remorse. He told my wife that he would call me back right away to reschedule. He never did.
This is completely unprofessional, Unless you are looking to have someone unreliable, and frankly according to the other review, poor quality work. This company is not for you. Stay away!

Although Dmitry arrived later than scheduled (as he was coming from another customer, he did a deep cleaning for our carpet and rugs. He worked fast and thorough. Afterwards the carpet looked wonderfully spotless. I would recommend their service.

I had a deep cleaning, but some stains couldn’t be removed. Carpet was very wet after cleaning, but once it dried (about 8 hours), it looked nicer.
I would suggest to call them ahead of time and get an estimate before booking appointment.
This part of the review is for 2-​week after cleaning:
Most spots that were not earlier visible after cleaning had ALL came back. Not sure what they had used, but it wasn’t working.

Dmytro is an awesome guy. He came in and cleaned my whole place and even got every stain up from the carpet. He is very thorough and an honest man. I’d highly recommend him to anyone in the area. He also drove up to San Francisco and was right on time and communicative.

My carpet was dirty and smelled like shit. Not any more. Thanks!

Decided to clean my carpet since I just moved in to a new place so I called An Expert Cleaning. These guys arrived on time, gave me a good deal and did a great job. Totally recommend their service!!! They also included free pet treatment for my carpet :)