Arborist Onsite

I called and spoke with Heather and scheduled an appointment to meet a couple of days (or so) later. Gave her my name, number and address and was looking forward to meeting her and discussing what I need to do around the yard in details.
The day of the appointment came and she was supposed to meet me at 10am. 10:05 came and no sign of her so I called and left a msg. 10:20am came and still no sign of Heather or calls from her. I followed up with another call; told her I was not happy that she didn’t show up… Honestly, I had to shift my meetings at work to be home to meet with her and it’s not good or professional that she was a no show with no call…
I think I saw another review by someone who said they also never heard from the company after leaving numerous msgs… Well, if they keep this up, they will be loosing faith and business quick. I told her via my last vmail that I would be interested still in meeting up but she has to call me. But now, I don’t think I want to deal with flakey company like this, so I’ll be taking my business else where…
I tried to give her/​them the benefit of the doubt that maybe something did come up but a phone call to let me know would have been nice. I do have other matters to attend to and my time is just as valuable as anyone else’s… No show and no call is just not acceptable, esp for a business…

I have left numerous messages for this place asking for help with a tree. They have not returned a single telephone call.

NOTE: This review is based on a very helpful phone conversation. That’s it.
I am trying to put in an arbor as close to a mature orange tree in our yard as possible, but do not want to hurt the tree. There is a lot of information out there. The Arborist OnSite web site indicates that they’ll do everything from general consultation to actual radar root mapping. I was concerned about price when I dialed their number, but figured the tree was worth it.
The person that picked up (didn’t catch the name) basically told me everything I needed to know over the phone. Straightforward, what a home-​owner should do without going to an extreme. Exactly what I needed, and didn’t cost a dime.

My poor trees (one heritage oak, three Chinese pistache) had been neglected for the past three or four years, and it was time to have some work done. I got three quotes: one from an arborist I had used before, one from a recommended tree-​trimmer (unlicensed as an arborist), and one from Arborist Onsite. Arborist Onsite was the lowest quote by far and almost $ 1000 less than the other arborist’s estimate.
The Arborist Onsite crew of three arrived on time, protected our spa and moved some glass lanterns before they got started. They cleaned up when they finished for the day and said they’d be back the same time the next morning to complete the job. Ultimately, the trees were neatly pruned, the yard was tidier than when they started, and my roof had even been been cleaned! :-)
Oh, and they’ll bill you via email if you prefer and take a credit card over the phone. I think they’re still working on their website to accept online payments…
Thanks again, Heather and company!