Bank of America

Came before 6pm and they were close… why are you closed before 6pm if your hours say that your open until 6pm?

Very empty. No line when I came. I wanted to transfer an amount from one account to another. The teller looked confused and asked if I knew the amount on the card. I said I didn’t but I knew and wanted an xx amount transferred. She said she needed approval so she would be right back. Left and came back. I waited patiently and signed the approval for the amount to be transferred. Never had to deal with that before…

These guys personify «bobble heads»… they’ll say yes to anything as long as they can see a dollar sign on your forehead. I worked with them on my refi for over six months… On several occasions they proved their left hand doesn’t talk to their right hand… Everyone inside the branch points fingers at someone else… No consistency and no process. The loan officer, Betty Sha, will take your financial information and make claims that BoA is best suited to manage all your personal wealth (i think that is crossing the lines of privacy policies)… Even during the assessment process, they were pretty inconsistent and loopy in their decision making process… their first appraiser, who by their admission couldn’t tell his behind from his elbow, valued our home less than 85K compared to comps, and then a month later another appraiser appraised our house 150K over the prior appraiser! This time underwriter woke up on the wrong side of the bed… he/​she/​it didn’t think we could keep our income after showing two years of tax returns, and YTD Profit and Loss… Net net, after asking for everything (short of my colonoscopy) they couldn’t make up their mind and wasted 6 months of our time… Chase is a LOT better to work with…

This Bank of America is a model citizen. It’s clean, spacious, the worker’s look presentable not ghetto, the lines are short, and the parking is plentiful. If you need to talk to a teller or need desk service this is a good place to go since it’s never too crowded and the employees seem very personable. This bank is tucked away in the evergreen area which is probably why it’s maintained so well. I’m loving those automatic doors too. Along with the free lollipops, this is how all BofA’s should be like.