Bank of the West

This branch is very convenient with plenty parking spaces and near freeway entrances. Each bank teller is kind, and remember frequent customers like me and my mom. Simple transactions can be done by ATM, and they handled complicated transactions accurately so far.

Old school BOTW with a drive through. Convenient locale for ATM since its right on the corner of Stevens Creek and Saratoga which makes it good for my occasional check deposits. For a while they even had food trucks over the weekends. Not many banks do that do they?

I been with bank of the west over 12 years … this location has the worst customer service ever … I had to make a deposit & get some cash form the weekend
Friday afternoon only 2 people working, over 7 people in line waiting to be helped
one teller did not know what he was doing keep asking for help
after waiting 35 minutes in line, I finally walked out & drove to another location
what a waste of time waiting for a simple transaction after a long day at work
I called to talk to a manager … but they never answer their phone !!!

Called Aracelli for help with a deposit on March 7. Never called back. Called back to follow up with Seble, the branch manager. Never called back. I complained about this on the corporate web site and the situation was fixed quickly.

WORST BANK ON THE FACE OF THIS EARTH.
I have come with my MIL here a few times in the past 5 years that I’ve known her. Each and every time I ask my bf why she keeps banking here. The tellers are not very intelligent or nice, the wait is long even though you may be the only person in line, the interior looks drab and depressing, and it’s just overall not a very good experience, each and every single time.
And here comes my, «I told you so»…
Last Thursday, my bf tried to get to his safety deposit box and the key didn’t work. The associates told him the locks were old and it would have to be drilled out. The next day, my MIL comes in to have it drilled out (they share the box). Upon opening the box, it was completely empty…
Of all the associates, only 1 was kind enough to offer my hyperventilating, crying in absolute hysterics (she has high blood pressure and a weak heart, btw…), lost in translation, MIL some water. The others just swarmed the area in curiosity and then eventual ridicule and laughter, as they began to assume, «There’s no way it’s empty, nobody has access to that box except you, you’re a crazy old bat.»
The «Branch Manager», Seble Dimissie, did NOT offer any compassion or comfort WHATSOEVER to my MIL. Instead, she ACCUSED her of being crazy, forgetting she emptied it out on another occasion and coming back to start shit, then said her son visited the box the previous year and must have emptied it, etc. Another associate of the bank, the «Branch Sales Manager», Bahman (Nick) Kamali, sat there with such a high nose and asked my MIL, «If it’s empty, why did you sit in there for so long before coming out?» Clearly, insinuating that she emptied the contents into her purse then came out to start shit… My MIL said she sat inside because she didn’t want to cause any trouble and honestly couldn’t believe her eyes, ALSO BECAUSE SHE KNEW SOMEONE WOULD ASSUME THAT EXACT THING.
My MIL called my bf and he rushed over from work. All Seble Dimissie could YELL to them (both in absolutely hysterics since they have been «robbed» of their everything before, so to experience this again was so painful) was, «I DON’T KNOW, WE CAN’T GET IN THERE, NOBODY CAN EXCEPT YOU TWO, THERE NEEDS TO BE TWO KEYS, I DON’T KNOW, I DON’T CARE, etc. etc. etc.»
Then, at some point, Seble tried to escort them OUT of the bank, treating them as if THEY were thieves and «taking up her time because she was on a conference call».
Seble threatens them, «CALL THE POLICE, SUE US, I DON’T KNOW WHAT HAPPENED TO YOUR STUFF». My bf decides to call the police and goes outside, halfway through the call, Nick, comes out and says nicely to my bf, «I had a feeling something was wrong, and I thought about it, maybe it was drilled on accident, and we looked into it, and that’s what happened.» (what a change of heart, NICK.)
WTF
So, there IS a way for someone to get in there, but you did not consider it nor take them seriously.
Turns out, a previous employee at the bank (who was terminated a while back and had actually made many mistakes that cost the bank a lot) did not pay attention to the drilling of a box that was required by the state. They drilled, emptied out the contents, itemized the contents, and left it in a bag in the vault (policy is to leave it in the vault for at least a year, thank GOODNESS).
All Seble could say is, «I’m sorry, human error.»
WTF HUMAN ERROR IN A BANK?!
YOU’RE IN THE WRONG BUSINESS LADY. I DON’T THINK BANK OF THE WEST WANTS THEIR EMPLOYEES SAYING THAT…
My problem with the employees and this situation:
1. If you found out that employee had cost the bank loads of money and mistakes, why did you not do a thorough check in to ALL of the actions of that employee?
2. When you are telling someone that everything they have is GONE, and not even considering ALL options, why would you VERBALLY HARASS THEM?! I know this wasn’t like someone who has a business account, or 50 credit cards with you, a line of credit, a mortgage, a car loan etc… BUT, DO YOU NOT HAVE A HEART?
3. When itemizing the contents of the safe, did nobody use their logic and realize that the social security card, vehicle titles DON’T MATCH the name of the «owner» of the box that was being drilled? HELLO!!! (we did get the itemized list, and they did itemize the names on the documents… idiots).
We will be filing a formal complain with the Regional Manager, Denise Orlando, and expecting action to be taken.
BTW, we will be closing my MIL’s account and demanding all safety deposit box rent to be refunded. We opened her a nice, brand spanking new, account at Wells Fargo, where customer service is KEY and where I have been a customer since age 10.

I’ve never had to wait longer than a minute or two in line, and the line is never longer than a few people. Everyone is always very nice. What more can you ask from a bank?

My work Banks here so i am here to drop off our deposit at least 2x a week for the last 3 years. Ive grown to know and love the staff very much. There all very young and up beat all smiles. great recruiting Managment! Always a great experiance when im there.

If you are please with being jacked around this is the place to be. I went to this bank and was told that I couldnt use my paper copy of me license. I informed them that I have my DMV sales license, and they implied that would work. Now understanding the situation, I went to my work, because I have another DMV issuse sales license. Took it back to the bank and was told I couldnt and that they dont except sales License. now I can understand if I was told from the very beginning that it wasnt exceptable. However that wasnt the case. So after being jacked around like that I figured they can never earn my business!

Remember when they had the iTouch promotion? Open a free checking account with them and get a free iTouch. I love anything free, so of course I did it.
So not impressed by their customer service. In fact, teller wait times are excruciating and the ATM deposits are a joke. If you deposit a check via the ATM, there is a 10 – 14 day hold on the check. According to the bank, it is to allow for the check to «clear.» Hmmmm… sounds fishy to me because when has it ever taken 10 – 14 days for a check to clear?
I guess it a good loss prevention policy, but it’s an awful customer service policy. I actually tested their theory and wrote myself a check from my BofA account. I deposited the check on Monday morning and by Wednesday evening, the funds were taken from my BofA account. Bank of the West did not credit the full amount of the check until the 11^th day! Needless to say, I don’t bank with them anymore.

This bank is by far the worst bank I’ve been ever to. I called for some coins and they said oh we have them (which they did) and I said great and walked 7.3 miles to get them but the man wasn’t there that had them!!!
Over all this place sucks!!!