Baskin Robbins

I placed an order over the phone for a 9″ round cake for my sister’s birthday. Three hours later I came in and my cake was ready to go, made to perfection. The decorations were so neatly done, the piping was perfect exactly what I had asked for! I had requested cookies and cream ice cream which was so creamy, making the cake a delight to eat. It was enjoyed by the entire family and my sister loved how it came out. The service that I received was super friendly, efficient, and professional. I spoke with a lady named Keramjot who was so sweet and attentive to my request and had her own ideas as well that were very much appreciated! I will definitely order from
here again! ¹⁰⁄₁₀

Worst customer service ever! The day I visited the shop they had 2 employees. One behind the counter and one cleaning windows. There was only one customer ahead of me but she took 15 minutes deciding what ice cream she wanted. The one cleaning the windows looked at me and said she couldn’t help me because she had to clean! Really, cleaning window is more important than customer service! And to boot there was a lady in back, I’m guessing the manager or maybe the owner and she wasn’t any better. She ignored me as well. Worst customer service ever!!!

This review is for the two lazy girls I encountered working on the night shift on Sunday August 23^rd, 2015.
Me and my girlfriend had our regular craving for some ice cream and we generally come to this location because it is not too far from us and we like to think that we’ve built up a good repoire with the owner and a few employees there but that unfortunately came to an end today.
I came in alone and there were two young girls working the counter but for some reason they decided that they would not greet me at all and both focus on the one individual ahead of me rather than, hmm, let me see, multi-​task?
I decided not to take it too personally as I probably wouldn’t be in the best mood working on a Sunday night so nonetheless I waited around for about 8 minutes while they both, again, decided that they couldn’t handle a whopping two customers.
By the time I was helped I already knew what I wanted and let them know and boy did the girl who helped me decide to take her sweet ass time whipping up such a complex order as TWO MILKSHAKES.
I was brought my milkshakes and literally nothing was said during the exchange, no «here you go», no «thanks for coming», literally nothing.
I have to say that the times that I have come here in the past I have had VERY pleasant customer service experiences with the owner, Moon, and Kushi, I believe the owner’s daughter, but these two were absolutely horrible so if both of you lazy asses ever get the chance to read this, you’re lazy, you probably won’t go any further in life than that Baskin Robbins with that attitude, and if I see you on my next visit I’ll order an extra milkshake just to personally toss in your faces.

I came here tonight solely looking for the SF GIANTS memorabilia cup. I ordered 2 scoops of ice cream and asked for one of the giants hats. Employee Chanaya says she had some outback and grabbed me one. She laws it down and proceeds to ring me up. She charges me for a double scoop + the hat. The cup/​hat comes with a scoop when purchased. I have her the benefit of the doubt and paid it (was feeling pretty good about aquiring one of those) and paid the amount (i told myself, «maybe she didn’t know» but of course I knew she did) I walked out and ate a little ice cream in my car before taking off. I watched her lock up with the other employee and start to smerk. you know that, «I just came up» smerk. I watched her pack herself a single scoop of ice cream. Most likely the scoop she charged me for with the memorabilia hat. They both smerk and she said something to her and they looked back at me.
Who’s smerking now?

I used to come to this location out of pure convenience. There wasn’t anything too special about this location and to be honest, the customer service kind of sucked! That all changed the day i met MOON: This place can thank her for that extra start.
My sister had her typical random craving for ice cream and she ALWAYS requests for Baskin Robbins. We Lucked out this day because Moon was the gaL to give us a helping hand. She was sweet and very patient, allowing us to try samples. Not once did she make us feel rushed. Hopefully she gets the chance to read this because SHE IS TRULY A ROCKSTAR.
Thank You for such great customer service and restoring my faith in this location. Word of advice, the owner and other employees should take a few pointers from her!

I come here on a regular basics, but today tarjinder was slamming freezers. She was upset. There must have been some kinda family drama going on. I was glad to see some new help. It must be hard to be the new girl. Hang in there. I had a hard time enjoying my ice cream with all the yelling between employees in there native language

this place is the worst one by far! I only come here because it is the closet one. but never again. horrible. horrible. horrible service.
the Indian lady, I want to say is the manager is so rude and bitchy, I just want to slap her face. she needs to learn to deal with customers professionally or needs to do something else with her life. she simply doesn’t care how she talks to people. and when you ask for a sample, she rolls her eyes and gives you the smallest sample I’ve ever seen. seriously?! calm the fuck down with that. people are going to be buying something regardless, don’t be so fucking stingy.
I recently came in to buy an ice cream cake and her writing was so ugly on it, I couldn’t believe it. it looked like a kid wrote it. horrible. I should have just left it alone and bought something that said happy birthday. if you say you can write something, then at least have nice writing to have a DECENT outcome. fucking disgusting.
then when I got home to cut the damn thing … it wasn’t even proportioned. the vanilla and the cake were different sizes, not even equal parts or balanced. what the fuck was that about?!
you guys fucking suck. especially you, Indian lady. learn to deal with people correctly & write better, especially on cakes.
ZERO STARS IF I COULD!

Kind of an old school location. I haven’t been here in years I brought my kids tonight here because I used to come here when I was a kid. Still the same shop and good servive.

Craving basking robins… so I come to here… but those ladies in here dnt knw anything about. Wash their hands dnt knw how to handle this at all… I ask x a extra waffle and guess wt she was at the register. And dnt even wash her hands. Just grab the wafles without… a napkins… wtf I dnt think im gonna stop again in this nasty store

Price: $ 6.98 for 2 single scoops. So cheaper than cold stone.
Customer Service/​staff: ehh not so great. Didnt get a «hello» or a «how can i help you?» And her name tag said «manager». She was on her cell phone the whole entire time. She still had the phone to her ear while she was taking our order. Uhhh. ?? And even when we were paying she was talking on the phone and pointing to the register showing the total because she was too busy talking. Manager? Wrong position lady.
Ice cream: yummy! Strawberry Cheesecake is my new fav!

They always attend quickly, seem to always be fast pace, atleast when I go. Definitely love coming to this location.

Came in today and two Middle Eastern workers were there, one was on her cell phone and the other was helping customers, the one that was helping customers seemed very annoyed. When it was my turn, she seemed uninterested and was rushing me when I was deciding. Her exact words” anything else’?? «anything else» It was not even busy, just me and a person after. So rude…

We were not aware that you are supposed to order cakes 3 days in advance. We came here after being told this at another location to see what was ready made. We talked to the nice lady at the counter and she called the cake decorator (it was about 8:30pm already) and they said they could make the cake for us! Terrific customer service
The store is on the small side but is kept clean and service is good. Thanks again to the workers there.

This place sucks ass!!! Do not come here ppl! I was in a hurry and came to this Baskin Robbins because it was supposed to save me time since it’s near my house… wrong! !I ordered my mom a pistachio ice cream cake for her bday, gave my info, details about the size, decoration, etc only to find out 15 minutes later they couldn’t take my order because they didn’t have enough ice cream!!! Wtf!!! Not only did they waste my time but what kind of ice cream shop doesn’t have ice cream during the Summer? Then why are you even in business?!! This place needs to seriously consider closing.

This Baskin Robbins is located in the plaza with Kohls. Parking is fairly easy and there is an ATM inside if you do not have cash on hand.
I only come to Baskin Robbins to buy ice cream cakes. They always have a large selection to choose from, different flavors and different sizes too. I normally do not order beforehand, but more than likely I find a flavor I like. They write greetings on the cake for free, and I believe tax is already included in the price listed on the cake.
The ice cream itself is delicious. Needless to say, the cakes are always a hit. The portions are great, more ice cream than cake =) not ⁵⁰⁄₅₀!

Their posted hours are XX-​10PM. Don’t bother going to this location if it’s close to closing time, as you’re just wasting your time. I showed up at the store with my fiancé at exactly 9:56, hoping to get some ice cream before they closed.
Both my iPhone and my fiancé’s Android phone showed 9:56PM exactly upon arrival, which are both in sync with the national clock. Unfortunately, we found the door to be locked, and when we showed that it was not yet 10PM, the rude employee offered no apology, and simply pointed to a cheap $ 5 clock hanging on their wall that was obviously (potentially purposefully) moved forward by at least 10 minutes.
I understand that we arrived very close to closing time, though it certainly was not yet 10 o’clock, and especially not the 10:05 that their crappy little Ikea clock showed. (no offense Ikea, even if 30 rock rips you a new one, I still love you).
Do yourself a favor and find a Cold Stone or something. Even if it’s a bit further, I guarantee you won’t be disappointed with your decision as we were last night.
I can only hope an investigation is launched against this franchise, as I believe they’re misrepresenting the brand, and losing potential customers. Just look at the reviews on Unilocal; that doesn’t speak so highly of this location.

Baskin Robbins is our go-​to spot when I’m having ice cream cravings. I’m a huge fan of their rocky road and jamoca almond fudge… and I love that they have a huge selection!
This particular location is hit-​or-​miss. The customer service could use some work, and there are some weirdness with the way they charge the ice cream sometimes… But on the plus side: they give huge scoops of ice cream! And they always have my favorite flavors in their pre-​packed quarts… so that’s always awesome.

Really cute corner store with the best sun lit tables. Convenient ATM machine to the right as you walk in. Somewhat clean floors. Easy parking and close to the freeway.
Sadly this place has the worst customer service. I asked for napkins maybe 5 times and the last time I had to cut her off from talking over me. I don’t think she means to be rude. But this lady has to stop to actually listen to her customer talk. When I was trying to tell her what flavor I want she was already scooping what she thought she heard I wanted! Dang… annoying!
Love the new flavor I discovered. It’s called the Heartbreak Healer that was so good. It’s loaded with dark chocolate pieces that was oh so crunchy.
I wiped my lips with the napkins that I worked so hard to ask for and that was rudely placed in my hands all crumpled. All this time she was all smiles. I don’t get it! You face says you’re friendly but your action says you’re a neanderthal!
Why don’t they load up their napkin dispenser? Rude even to their own napkin dispenser :(

This location is not that great in terms of customer service. slow, not that friendly, and got my order wrong. I don’t think that repeating orders (which should be a standard and mandatory) to be quite hard but it is for this location.
I was disappointed and learned my lesson to stick to the one by my house from here on out.

SLOOOOOOOOOOOOOOOOOOOOW… like… molasses… Service here is excruciating slow. I’m sure a midget with no arms would have served me faster. I stood in line… watching ice cream melt… while waiting to be served.
The only times we are really in here is for the 39cent cone days… and even where there are no patrons ahead of us, they still move excruciatingly sloooooooooow…
Did I mention that they were very very slooooooow?
Yeah. Now see how painful it was to read my damn review? Now multiply it hundred fold. That was how painful it was to step into that location!