Bay Stone Depot

Amazing selection of material. Especially for modern/​contemporary look. What I love most is their ability to stay current and provide new tile options each week. Their showroom is getting better and better each day. Customer service here was awesome! I love Jeff. He always goes the extra mile. In addition, All the staff work very hard to give you best product and best price. They really listen to what we needed and worked with us based on our budget. Their fabricator is awesome to work with too. As a designer, I go here first. Hope you do too. Micki

Customer service here was awesome! They really listen to what we needed and worked with us based on our budget. Quality of granite was great. Delivery, lead time, fabrication and installation of the granite by Fransisco (fabricator company) was supreme! His professionalism and quality service is highly recommended and appreciated by us. He worked his magic to get it done before Thanksgiving so we could host our first thanksgiving in our new/​first home. We are very pleased!

My husband and I recently remodeled our kitchen. We thought BSD were great. They were not pushy. Really patient. Gave us some good design ideas. Took our granite ourside so we could really see it. Not worth it as our granite is in the kitchen so it does not sparkle like when we had it craned out of building. A lesson learned. Gread idea if using for outdoor kitchen or something. Was really let down when we specifically asked to keep the off cuts so we could use for miscellaneous stuff. They said they would be happy to do so, then it all disappeared. We paid for entire slab, but, only got to keep a portion. Probably sold the off cuts we would have used for a desk or tiles for something. Oh well.

Love the store displays and selections. Staffs are extremely helpful especially Sam went above and beyond to satisfy our need. We bought only three pieces of decorative tiles but Sam stayed after closing, answered all our questions all with a smile on his face! Would come back again and recommend to anyone!

Professional staff and selection of stones, tiles, and granite. Best service with reasonable price ever. I have recommended them to my neighbors.

We’ve purchased granite and stone tiles from Bay Stone Depot multiple times. They have a great selection and are competitively priced. Ray was VERY helpful. However, I would NEVER EVER have them install again. Completely careless in so many ways. The installer mis-​measured all the sink cutouts, he chose to use his own template vs the one provided with the sinks. Therefore making irregular openings, causing varied degrees of overhang on 3 sinks. Then he also used 1−2″ filler, in the granite tops, in very high profile locations — poor template placement. Then lastly, from when they attached the plywood backer, we have exposed screws penetrating the front of our cabinets. They didn’t screw to the center of the cabinet panels, they missed multiple times on two vanities.

Zero stars!!! The sales person «helping» talked down to us and was very rude from minute one. We were in complete shock at the attitude we got when asking general questions about options, pricing, etc, Showroom has lots of great looking tile, but the service was HORRIBLE. Beware.

Ray sucks. Jeff rocks. Totally helpful and goes out of his way to help you. Great selection but work with Jeff if you can. THeir granite selection is great too. I have gutted two homes and used them for both.

Do not go here. They have a huge selection, but the place is deserted. We found a tile pattern on our own, but had to hunt someone to place the order. It was a special order and I had to go back to pick up the tiles.
When I went to pick up the tiles, my presence was ignored. I had to wait some time before I was served. What was weird was a group of men were inside the shop (looked like management) having a heated debate. Not sure something they should be discussing in front of customers.
I would not recommend this shop. I am surprised they are even in business.

In regards to a review from Hari
I spent a long time designing and taking the time to help Hari with Hari designs, I was very informative with all the shipping details and everything else. You came in not understanding a lot of things, but I spend about 5 hours with his wife and kids. I tried my best to give him the most accurate footage (which is the contractors responsiblity for measurements) He canceled half his order last minute then returned when i was not there and added shorts to his backsplash. He was yelling at me and accused me of promising a delivery date which is a lie, I told him a ETA on the first order, not his 2^nd order. And when he canceled the order of the original, I told him he would need more tile for the backsplash, but he did not want to order and said its ok his contractor will figure it out. SO it is not my fault nor bay stones fault that his contractor nor him self was responsible in knowing that they would be short or they should of measured before buying.

Wish i could give 0 stars. Totally unprofessional and they cannot keep up promises. When there was a problem Jeff said he takes cares of his customers but in reality he ditches his customers. Ray things he is smart salesman. Wait till he receives a small court claim. When they do a mistake they don’t compensate but when order something wrong you will have to pay the restocking fee even when you don’t pick up the order. Totally unfair. There is a lady in that store named Jeniffer. Don’t you ever talk to her. If you ask her why there has being a delay she would accuse you of mugging her. Would never go there, found they are too expensive and their service also sucks. The only answer they have in this industry this is common.
If they were –ve scores they will get a them.
I got back a response from Jeniffer. To her and to the public here is my reply
Come on you bunch of liars. Look who is talking. I was told by Ray that Jeniffer was fired because of her attitude and she is here representing BayStone.
Yes, let us get the facts right.
Yes you helped me place the order. I do not deny that. When i placed the order, I made it very clear that I need it on Wedneday that was 4 days away. You called me on Monday and said it would arrive on next Friday. I said ok. When i placed the second order and i asked you when it would arrive and you said it would come on Friday. This was 2 weeks past the first order. When i called up on Friday to check about the status of my order, you gave it Mr Ray and he said that it would come by next week. I asked what about my first order and you both said that it you can pick both next Friday.
On Friday i got call from one of your colleagues saying that the order is ready for Pick up. I had made arrangements with my installer to do the work. When I arrived at your store, you were looking for my order and you all said only one of them has come by. I was talking to Jeff and he said that it was a mistake and they should not have called me. Yes, mistakes do happen. I said this mistake is going to cost me Money and it did cost me an extra 400 dollars. This is when you passed by and you never even asked to help me. Jeff did not sell me the stuff, you sold me the stuff and it was delivered 3 weeks late. Jeff, promised to come back and he would deliver the stuff @ my home. He would take care of his customers. In reality it is all just words. No customer service. No compensation for the mistake. And you as a customer gets all sort of charges.
Yes I cancelled the order even without pickup. But you guys charged me Re-​Stocking fee. I paid a penalty for my mistake. I thought it was two ways. You guys did not pay a penny or compensate even a penny. Is this a fair?
The only answer i got from Ray is that it is normal in this Industry.
It is all lies from this store. They only sell and over sell stuff with no commitments to what they say or promise.

Just completed a relatively small order for shower tile. My husband is doing the installation himself, something he’s relatively unskilled at. Jennifer Centeno worked patiently with us to help us figure out what shapes of tile we need, and was quickly on the phone with a manufacturer rep when we had a question she couldn’t answer; no hemming and hawing and guessing. We’ll need considerably more tile for much larger projects in the coming months, and Bay Stone Depot will definitely be at the top of our supplier list.
For those looking for a showroom, this is also an excellent choice. There are many, many areas where tile is laid out so you can get an idea of what it looks like over a larger area. They have tile in all kinds of materials, including the stone in their name, and plenty of slabs for countertops. If you’re looking for stone or tile, definitely check them out.

Here’s the thing, the place itself where you pick out the granite worked out fine for us. Angel was very helpful and the price, although high, I accepted because I wanted what I picked out. The place that they hire/​work with/​who works for them? That place sucks! I don’t know if customers can go somewhere else for installers but if you can, think about it. Here’s the problem, the guy who was left in charge of measuring and scheduling to have the granite delivered and installed was SO unprofessional, it was crazy! Then when Ray from Bay Stone started to explain that scheduling wasn’t his normal job I interrupted him to say, «That’s not the customer’s responsibility or something we should have to deal with.» They didn’t show when they said they would, didn’t reply to requests of time frame for install, referred to me as «Boss» because he wouldn’t take the time to learn my name??? Anyway, Ray finally made sure that my granite was installed on a Saturday at 2:00pm (The guy showed up at 2:30 just so you know). The install price was SO, SO high too — $ 2600. Don’t know if this is normal but it seems super high and higher than the price quoted. I don’t think anyone is regulating that cost for sure! Won’t use them again even if I love the product.

I worked with Ray for the fabrication/​installation of my ceasarstone countertops. The process from getting a quote to shipping/​storage of my stone to their warehouse to fabrication/​installation was pretty smooth. Francisco, the fabricator who was contracted to do the job was very experienced and detail oriented. Given my waterfall design, there were multiple miters that needed to be executed at each corner. Francisco thoroughly explained the end result for each application and completed the job with attention to details such as caulking any gaps between the stone and wood floor, adding stone pieces to stone returns where ordinarily another fabricator might choose to have left plywood/​cabinet show through instead. I was very happy with the end result and would highly recommend this fabricator. Pictures added.

I would give the store itself a 4 star because it’s a pretty standard tile store. Customer service gives it an easy 5 stars. Jeff pretty much picked out my tile pattern for me after picking my brain a little and it came out awesome. I had lots of problems with my contractor and he helped brainstorm with us to find solutions. When Jeff was busy, Ray was there to give me equally good customer service. I honestly haven’t had customer service like I got at bay stone in a long time.

Ray has always been their for my clients to pic out the right Items for their property and or property remodles.
He is definitely an expert in the field and has great customer service.
Their showroom is amazing huge actually the biggest in all of California.
They have countless products to choose from

Deplorable customer service. My family and I came here over the weekend looking for some granite and other things for our kitchen remodel. I stood and waited and waited to be helped, I was ignored. I finally said «can I get some help» they said «what do you want?» I said my contractor recommended you and I need some help picking out granite and some other options for my kitchen. He looks up points and says «I’m busy go look out there for granite» I wander out to the granite «warehouse» attempting to breathe in the dust filled building of assholes and wander aimlessly. I haven’t don’t this before and can’t seem to get help. I finally track a guy down that takes me to the most expensive slabs they have. 6 grand a slab! He then gets irritated with me when I explain that’s far out of my budget and quite frankly most peoples budget. He looked at me like a vagrant with a pretentious eye roll and scoff and basically told me they didn’t really have anything in that budget and good luck to me. Wow, just wow. I wouldn’t buy from these people if they were my only option to have granite.

I worked with Jeff and Ray. They were both professional and spent a lot of time with me in the showroom. Their prefab is cheap (but cheaper at KZ down the street for exactly the same materials — probably cheaper by 25% at KZ). They have a lot of slabs too.
I got a quote for slabs for my kitchen (which has like 66 sq ft of counters, including an awkward peninsula) and it was $ 5.6k for 2 cm with plywood installation and rebar.
I ultimately went elsewhere for two reasons:
– Bay Stone didn’t really seem to care about support under the counter — my kitchen design called for a 15″ overhang on 2 sides and would really need some steel support, so when they insisted that the countertops would be ok without support, I was scratching my head because from what I read online, I would definitely need support to make the warranty on the stone.
– Second, they only have two edge profiles that are included in the price (miter and eased) and I really wanted a double pencil, but that would have been prohibitively expensive at Bay Stone. I got a better quote somewhere else, that somewhere else knew a ton about support, and I could get the double pencil profile I wanted.

Never return! I went twice, the last time I expected that the sales person try to sell, no it was 4:45 pm and they close at 5 pm, ready to go and they don’t help me, specially a woman with red head! They really don’t want to work! I found one block a excellent nice guy, who help at 5:15 pm and of course bought the tiles for my bathroom, he was nice and professional!

Never going back again!
We purchased some tiles from Baystone. The salesperson was eager to sell more so that we dont run short and added the extra assurance that we can always return the items with 20% restocking fees. We figured that we should order extra in case something breaks during installation with the return assurance. When we tried to return the extra, the sales guy told that there are no retuns for the product we had purchased and directed us to fine print. typical case of overselling with false promises. I guess we’ll stick to a hopedepot/​lowes for any other purchase.
Stay Away!