Cartex One Stop Auto

Came here for a smog check. Great customer service and super friendly staff. And yeah, their price was way better than anyone else.

The last time I had work done here, I returned three times and kept giving them more each time. They never did fix my problem. I went to another mechanic who repaired my car to my satisfaction and also repaired the damage Cartex caused to my car. Good Luck to anyone c having their car worked on here, as you will need it. I would never recommend this place to anyone. BEWARE!

What a disappointing and bad experience. I took my 2006 Range Rover there hoping I’d found a new shop. The air suspension had issues. I dealt with the owner Joe, and after my car continued with issues, he immediately became defensive and unfriendly.
I instructed the shop to replace the air bags rear. This did not fix my problem, so they tried a few other things. This was my call, no bearing on shop. This did not fix the problem, so Joseph went into convoluted jargon of this and that, as well the other thing, and was completely unqualified on this vehicle to say, he could diagnose and repair the problem.
I could tell his edginess, and I was ready to go to dealer, as he just could not figure out the problem, and wasn’t courteous in his explanation. *I agreed to let him try. Bottom line he charged me some $ 380 bucks for a part and installation, which didn’t fix the vehicle. He then took the part off, not the shocks; that was my call, but some other part, and credited me back all but *$ 120 labor, for not just not fixing anything, but not knowing how to fix it. Won’t be going there again. Bad place.

Seriously low prices and seriously fast. They are making my mechanic and Wheel Works compete! Love it!

These are seriously my go-​to-​guys. It’s close, they always seem to have or make an opening for you and they are always smiling and working hard. I’ve taken my Nissan Altima here as well as my dads BMW. I would come here just for the customer service. They don’t seem bothered by you like most shops would and no matter hi busy they get everyone seems to be in a good mood. This kind of environment feels good to be surround with especially when something happens to your car.

Great honest service. Went to Midas prior to going to Cartex for a front end alignment and check my front end suspension, and Midas quoted me $ 1296.00 and requested I change both upper and lower Control arms. Went across the street to Cartex and they did an estimate and found that idler arm was bad which is only costing a total of $ 189.00. Plus another $ 89 for the alignment. I don’t know where Midas came up with the pricing and their decision that the control arms were bad but Cartex stated they were perfectly fine. I am grateful I stumbled upon this place and I highly recommend it for honest service

Great service great price great people would and will have my car repaired here again

I was referred by America’s Tire Company and they gave me coupons, which was sweet.
I needed an oil change, an alignment, and a tire rotation and walked out paying $ 100 after the coupons.
The area was sketchy. unfortunately, but they got me in that day and 2 ½ hours later I had everything I needed and an easy to read report on other things my car needed in the near future with priority expressed.
The whole experience from that first call earlier in the day to the initial drop-​off to the pick-​up was pleasant and easy-​breezy. The chick (sorry I don’t remember her name) who helped me with the pick-​up seemed very car-​literate and explained everything to me in a way I could understand and helped me understand the priorities I need to address soon.
Thanks!

I had a really bad day on Friday. It started with my car breaking down on my way to work. One call to Mike and he took care of all of the towing arrangements for me. I didn’t even have to wait around for the tow truck. Incredibly, they were able to get my car repaired within hours and I picked it up at the end of the day. Finally, they applied a coupon and saved me some money, which was awesome since I wasn’t prepared for major repairs. Mike was super communicative with me throughout the day about the problems with the car, the repairs that needed to be made, and the costs. I still didn’t have a great day, but it could have been a lot worse. Cartex handled all of the little detailed and made the whole process much easier than it could have been.

My co-​worker recommended this shop. I arrived half hour before they closed and they were kind enough to accommodate me. Entire staff professional and courteous. Much better deal for smog check than other shops.

I went to get some work done on my Tahoe .They were very friendly. Honest people they did the work on my car and pointed out that I needed an air filter n they weren’t kidding was really dirty. I paid a great price I don’t feel at all I was over charged. I do recommend this place if you need to get work done on your car.

In March, I went to Amercan Tires to get new tires. They told me that my tires wore out like they did because my car was in dire need of an alignment. I asked if they knew of a place I could get an alignment done and they suggested I go to Cartex. They even gave me a coupon. I drove right over to Cartex and they got me in and finished the job quickly. I probably had to wait no more than 45 minutes from start to finish! They ran a diagnostic and said I needed a new air filter. I paid and left and could t believe how smooth my Jeep drove. They did an excellent job!

American Tire on Hamilton ave recommended this place when I asked for a near by place to get my oil changed. After an hour the young lady who was very nice started telling me I needed two new tireds, I needed brakes cleaned and I needed struts. Now thanks for the info on the struts and brakes but she lost me after she said I needed two new tires since I had left American tire 20 minutes before and they told me my tires were still OK and there were a few months left on the tires without any issue and I did not need to replace the tire yet. I will never go back to this place and I wish American tire would stop recommending a place that appears to be not very loyal to their customers trying to tell them they need work when it is appartent I didn’t need two new tires.

I took my truck here today for an oil change and when i got home the cap for the brake fluid was missing and the oil filter had not been changed, i know it because it has dried old oil stuck on it, when i went back peacefully to get my brake fluid cap and my filter changed the tech simly cleaned it off and told me they had changed it and that it was recidual oil. How can it had been if it was dry and crusty. Never come to this place

Great customer service ever! came here to get oil change and smok test, service was great, and they also helped to find out what else was wrong with my car, by taking pics from the damage parts in my car and emailing them to me! Thank u so much for the great serviceI forgot that girl’s name sgain, she was tall, pretty, friendly, and very helpfull. Thank you.

Took my Honda Accord there to have the A/​C looked at. I was confident this place could be trusted because America’s Tire give out their flyers at their shop. They put dye in the system to find the leak. I was supposed to come back after driving it for a couple weeks so they could identify where it is leaking from. After they finished putting dye in the A/​C, they had a list of all the work that’s needed. They even had pics to show «proof» that the work needed to be done. Pics of corrosion on the battery terminal, (oooh) worn front tires (no kidding!) and a dirty air filter (not that dirty). They told me the brake shoes were completely worn and I needed new rotors, but no pics to show «proof»?!? That’s because, you guessed it, I didn’t need new brakes! I knew I didn’t need them and I knew they were full of shit ! So I took it to another place (love to tell you where, but you might think I’m just I’m giving them a plug or I work there, so I’m not). The guy at this place basically told me what I told you. They’re full of shit! Rotors were fine and the shoes about half worn. They also found where the leak in the A/​C was and fixed it at a reasonable price. Like Lynn said under «Tips», don’t know why America’s Tire recommends this place.

I was charged for a wheel alignment that never happened. They said I needed a new part before the wheel alignment could be done and yet I was charged $ 70 for a wheel alignment that could not be completed.
Don’t go to this business. They are deceptive and only trying to bill for more services.
I totally understand the other reviews now.
I went in today for a wheel alignment. Drove in, no waiting.
While the car was still up on the rack, a technician came into the waiting room to tell me I needed a new camber kit which would allow them to do the wheel alignment.
I said that I would like to come back another time for that additional work, so the car was brought down and driven out to the parking without doing what I came in for.
I went to the office to check out. 5 minutes later in the office, Miguel told me that when I return for the camber repair, the wheel alignment would have to be done at that time and another $ 70 fee would be charged. Basically they charged me for doing nothing.
I had NOT been told that in the waiting room. I asked Miguel if he had told me that info and he said «Oh, I forgot, sorry about that». But I could tell he didn’t mean it, said it over his shoulder like he didn’t care. At this point, I think «forgetting» to tell the facts is done on purpose.
Miguel knows he didn’t tell me, because they want to make an extra $ 70. If he really had forgotten, he would have taken responsibility for his error and not charged me for inspecting the car or at least offered the wheel alignment at No Charge.
Obviously, you can’t trust the people at this business which is why I am giving them 1 star. I wish I could give them a negative 5 stars!
*I was referred by America’s Tires and have already called them to suggest that they quit referring people to Cartex.
OK, now Part 2:
On ⁴⁄₂₄ I took the car into Sears. They removed the camber bolt and found that it was still functional and that a wheel alignment could be done without installing a new bolt. That saved me money.
I decide to call Joe the owner. I explained what happened. At first he said that I must have misunderstood what Miguel was saying. I explained in detail what Miguel said. Joe decided to refund the full amount of $ 70 for the service that was never done. I’m lucky.
I’m happy that I got my money back. However, I am leaving the one star review because I think that there is still an ongoing problem with technicians telling people that they need services they don’t really need.

Only been there once, for a smog check. They were efficient, courteous, the price was right, no hassle, comfortable waiting area. Was in and out quickly.
Works for me…

After sustaining some wheel damage during a new tire installation at America’s Tire, we were referred by them to Cartex, to get it repaired.
The young gal who took care of us (forgot her name), was pleasant, courteous, professional and quite competent. Dropped off the vehicle a few days later and by the end of the day, all fixed, as promised. America’s Tire took care of the bill, since the original damage was apparently their fault.
Although I’ve read lots of mixed reviews here, I can’t say anything negative about my experience. In fact, I can’t imagine that a stand up company like America’s Tire, would have a mutual business relationship with an outfit that was sketchy.
I’m a long term customer of America’s Tire and if ever I needed repair service locally, I would bring my vehicle to Cartex again.

Don’t bother going here. I just needed an oil change and a smog check and the guy at the desk basically started trying to make me feel like I knew nothing about cars explaining all the repairs that I would need to make since my check engine light was on. I get that is usually the case, but I do know my car well. For my vehicle, it is known that the check engine light is finicky and can also trigger for really minor reasons also such as something simple as putting in the wrong gas grade. But regardless before I could even allow them to run the diagnostic and even work on the car if it needed it, this know it all pretty much talked me out of even wanting them anywhere near my car. If he was already trying to tell me all this massive work they were going to charge me for before I even sat down, I realized I would be paying an arm and a leg by the time they ripped through diagnosing my car. I left and drove right over to Jiffy Lube got my oil changed and they ran the diagnostic, came out minor enough that I would pass smog. Went over to a smog place nearby and passed no problem.
Smh customer service and listening goes a long way.
The girl that I was initially talking to was friendly though.