Chase Bank

Very bad and very slow service. No one really seems to care to about customers … Definitely my coming back. Due to their very slow service

Worst customer service at any branch I’ve been to! I had an issue that I understand was a difficult one but instead of trying to help me with my banking error the teller proceeded to tell me what I should have done. Instead of placing blame on me why not see what can be done to rectify the problem. She then told me my debit card was damaged (there’s a small indent where the chip is) yet she never offered to help me order a new card! I asked for a branch manager & she said we don’t have one& that she was in charge. I feel sorry for the customers at this branch and I am still left with a damaged card!

Very poor customer service, I felt like they were not interested in me opening an account with them. The Service is more worse over phone, the general feeling I got is they don’t care about you as a customer

I went there on a business day to open a savings account and I was greeted by a guy who had a sad angry drug lord kind of a look on his face. He never had a smile on his face through the 20minutes I was with him. He said that I needed to bring more documents and then would be able to open the account. Not their mistake. But he seems to have missed customer service training when he started or he just ignored all of it. Not a big deal at all.
The very next Saturday, I called them up around 1pm and asked when would someone be available to do the rest of the formalities. They said that there were 2 o clock appointments, but if I came in within 15 minutes, I would be assisted. I drove quickly and was there within 15 minutes. When I reached there, I saw the same guy doing nothing and another lady who asked about me. Both said that they had 2pm appointments and there won’t be enough time to assist me before that. It was 1:20pm.
They acted as if I talked to ghosts and they asked me to come there within 15 minutes!
Ridiculous!!!

I went in today to change my name on my account as I just got married recently, I was greeted by a young man as soon as I walked in. He came over to me as soon as he was done with his customer and asked how he could help me. When I explained what I needed he informed me I would need to wait for the only teller available and I could have a seat. I sat and waited for 20 minutes while the banker helped another customer. She finished with her customer at 5:51pm (after I had waited for 20 minites) and she walked over to me and informed me that I would need to come back because it would take her too long to help me. Really?! Why wasn’t I told as soon as I walked in TWENTY minutes ago?! Ridiculous.

I stop here often, & Alexander is usually the teller who helps me with my transactions. He is always polite and professional. He also takes café of any problems that occur. I value his time and enjoy working with him :)
Thanks Alexander!

Fast, friendly and effective bank, I visit this bank often to do rapid cash transfers (wire money) outside the US, the staff is very friendly.

I give this 690 river oaks pkwy location a 1 star. My account had just barely closed down 2 days ago and i just got the money to pay it off. I asked them if i can pay off my closed account balance and open a new one because I need a checking account. and they said no and there’s NOTHING they can do about it. I walked away thinking to myself something is not right here. SO, I went to ANOTHER chase location and i told them the same thing and guess what? they let me pay off my closed acount balance and they opened me a NEW chase account. so why the hell did that asian lady (i think her name is kim) deny me to open a new account? Its simply because she did NOT like me. They dont know what the hell they are doing. and they are WACK. They dont care for you if you need help. I feel like they only want to help you if you look rich. i will NEVER EVER EVER go to this location again. kim. honay you are wack sum ting is wong wit you, i dont care if u wont love me long time just cause a customer isnt rich. maybe that crital gel is getting to you. arigato.

Closest Chase to where I live near Great America. It’s a good location, a little tucked-​away though. I mostly use ATMs at banks and they have pretty new machines. No complaints.

I had a transaction that was totally botched by this bank over the summer. I deposited a check through the ATM. The deposit was later rejected. The check was supposed to be mailed back to me but Chase lost the check. As it was for 1800 dollars, you could see it needed to be found.lol. I had to get on the phone with Chase for about an hour with various departments for each of them to apologize as the check should not have been rejected blah blah blah. So I winded up calling the issuer of the check. They stated they could issue a replacement but it would take 30 – 45 days. They have to confirm the previous check wasn’t cashed etc. I waited and waited for the replacement check. It finally arrived (did a quick happy dance).
I walked it into the branch. I was hit with this barrage of «hellos» that I wasn’t used to because I barely go into the branch. I asked the young lady at the customer service desk to speak to manager. She stated she was the manager. I explained the whole ordeal to her. She took me to a teller desk and handled the whole transaction for me herself verses pushing me off onto one of her subordinates. I was really impressed. I would give them a 5 star rating but this branch botched it up from the beginning. So I had to deduct one star but good recovery later on.

It is a bank, what more do I need to say.
Ok, yes I do have more to say. We normally come here for the ATM, which during non-​business hours is secured by a locked door, which your ATM card will give you access to, very secure area and well lit during the evenings.
This bank is clean and well maintained, the staff when we have had to deal with them, are friendly and helpful. So if you need to find a bank, and do some banking, this would be a good choose to bank at.

Came here just needing to withdraw some money after bank operating hours. It’s good to know they have Chase only access door so you can perform your transactions without anyone lurking in the dark as I was. Never had to interact with people so I can’t tell you how they are. Still the location is good, the bank is clean and organized and they have that special door, lol.

Friendly and cheerful staff.

Despite it is a new banking center, and how nice the interior looks, I really want to give zero star to this bank.
On Saturday I went there opening a new bank account, during the conversation I found out there is promotion going on which is customer can get 100 dollars back when open new account. I was about not open the account at that time, wanted to go home and look for the coupon then open account. The banking associate told me, «You can look for the coupon online or in your mail, all we need is a coupon code. You can open an account now and you will have seven days to come back and provide us the coupon code». So I opened new account for both checking and saving and went back home with a thought of looking for the coupon code.
In the afternoon, same day, I found online coupon sent to my email. I called the banking center, the associate said «Each coupon is different, we can not take it on the phone, you need to personally bring it in and we will take care of it.» Ok, No problem.
I brought my email coupon to the branch Monday afternoon, one associate took a look at the coupon and said «You can not use this coupon. It is only for when you open new account. Now your account is opened, we can not use it. See, look at the computer, the computer does not take it.» «Ok, so what kind and coupon is good for the 7 days, and where can I get it?» «Oh, online or in your mail. You can ask around see anyone has it.» I wanted to say, if I really know someone who has it, then why this trouble? It is not that easy to find the coupon, if I knew it I would not open the account on Saturday.
When I brought up that I want to close the accounts, then they told me «It costs $ 25 to each account to close, or wait three months. Now you have two accts, will be $ 50.» They did not tell me that on Saturday during my visit.
I have other banks such as BOA, Citi, Wellsfargo and etc. I wanted to open accounts here was because Chase has good reputation, and it is close to my work. Clearly, this was a totally wrong choice. Money is not everything, but, after all these, who benefits?

If you can figure out how to time your visits to this Chase branch to avoid the lunch rush parking nightmare, this is an awesome Chase branch. The staff is genuinely friendly. They don’t prattle off any of those annoying canned greetings, like «Have a wonderful day Mrs. Forschler». Plus the branch has full service ATMs inside for quick deposits and cash back for those days when you aren’t looking for human interaction. Again, parking is miserable but I can put up with that for A+ customer service.

Boycott Chase!!! Chase is a horrible bank! I was a customer with WAMU for several years and loved the service until they were bought out by Chase. Their customer service is worst than the DMV. Want to pay excessive fees for savings, checking, and any other service? Then Chase is the bank you’re looking for. They’ll give you a .2% savings rate, but turn around with your money and loan it to someone else at 20%. Need to talk to a telephone banker? Expect to speak to some call center in India, Philippines, or some other place where people speak limited English, and the only real phrase they know is «I can not help you.» I’m not putting people down their efforts to speak English as English is my second language as well, but when they don’t seem to understand or are unwilling to understand what you want then I call that bad customer service! Do an internet search on «Chase sucks» and you’ll find many angry customers. I’m closing all my accounts with them and going to a local credit union.

Wow! Talk about great customer service! Even though Wamu is known to give great customer service, them being bought out by Chase really didn’t change a thing.
I had come here recently because I have been changing a lot of my banks and re-​organizing my financial situations. I needed to take my mom’s name out of my account so that I can be the sole owner of my account. I had asked before at a different Wamu but they had told me that the only way I could do that was to close out the account and make a new one. I really didn’t want to close out my account because that would mean I would have to wait to get new checks, new account numbers, new debit cards and that would just be such a hassle.
So I just ended up keeping my mom’s name and came across this Wamu b/​c I moved to a new apartment that was really close to this bank. When I came in, someone actually approached ME and asked me if I needed any help. I had told her my previous problem and instead of shutting me down like last time, they escorted me to the manager to see if the manager can help me out. Within minutes, the manager gladly helped me out and what could have been a mess at the other bank, she had fixed it for me in 5 minutes. I was shocked because of the other bank made it sound like such a big deal when this bank fixed it so fast!
Not only that, but the manager totally helped me out with some advice about my accounts. She helped me get a great CD interest and also told me about some of their promos. Excellent customer service here!