ClickAway & Verizon Wireless

Sonny Alvarado was of fabulous help to me when I went in to get assistance for my I phone last week. First of all, I didn’t have to wait long to be seen. But the main thing is that he was kind and patient enough to walk me through the whole process (I had been missing emails, that were somehow disappearing from my inbox). He spent a lot of time with me and he was able to pinpoint exactly what was going on. I learned a lot. Extremely great to work with! Highly recommend Sonny and the staff at Click-​Away!

If I could leave a 0 star I would. Using my gfs acct due to me not having one. Took my computer to get worked on because I couldn’t get my computer working due to some hardware issues. First complaint is the tech Charles said all I needed was a new motherboard and everything would be ok. Few days pass then get a call from another tech named Diego and says now I need a new mobo, ram and processor. So going from 200 $ fix now it’s a 900 $. Totally getting takin to the bank. I should have gone with my instincts and looked somewhere else to go. Secondly when I first took my computer in, Charles said I would get an Asus mobo but when I get my computer back it was a gigabyte. I ask what is going on, they say this is what I get due to some package deal. So I don’t get the products I was quoted but some lower budget stuff. Thirdly I asked Charles to fix my fan on my tower because it was missing some screws and ensured me he would, but when I get it back it’s still missing the screws. So he tells me he tightened the screws but couldn’t replace the missing screws, dunno why someone would say they would fix something but didn’t even try to fix it. Lastly when I get my computer back all of my files were missing or had to be reinstalled. So it’s going to take me days to get everything figured out so I have what I used to. No techs said anything that they were going to delete files or make me do extra hrs of work to get everything reinstalled. Watch out for this place if you want ur computer to get worked on. They will take ur money and mess with all of ur computer files. Also they do not do what they say they were going to do. This place blows!

Very impressed with Click-​Away. I brought in an Apple laptop because it was no longer connecting to the internet. Patrick helped me out. He provided different options and was able to diagnose the problem and fix it the very same day.
Very pleased with the service I received, and will definitely be using them again.

My computer crashed, as they tend to do, at the worse possible moment in my world! All I did was disconnect some cables to move it. I called ClickAway and they actually had someone out the same day, that was my first surprise. Ashor quickly determined that the problem was not simply me connecting my cables wrong, which I was so hoping was the problem. It was a complete melt down, I had been having multiple issues so was not shocked but certainly disappointed and stressed, especially when he said best to take it to the shop. He did a good job preparing me that it may be time for a new computer, but he would try and save it, but most importantly he said he would first take measures to save my data and made sure to ask me what was most important and then we would work backwards from there. Long story short, I was up and back to running my business in two days with all my important stuff loaded back into a new computer. If you’ve ever had this happen to you, you realize that is a great turnaround! I was prepared for a huge bill, had been through this mess a few times over the years, but again was surprised in the end it was all reasonable and fair.

The guy named Ashur is very helpful and knowledgeable; best customer service by far! I highly recommend him if you need help with your computer!!!

Ashore did a great job for my wife and I. He was able to recover cherised personel data lost to an encryption and did us a very big solid on the price. Seems to be a very good guy. We have not been to the Winfield Clickaway since a year ago and the management has changed. We like it better there now under the new management.

They managed to brick my iPhone Touch ID while changing a screen. They ended up making the problem worse than when I left it with them. Picked it up in the evening and the Min didn’t know anything about the phone and called the tech instead. Rather than to be apologetic, the tech that worked on the phone was confrontational. And he was the assistant manager! Prima Donna attitude for calling him after hours. Dude: I didn’t ask to call, I just wanted answers about my phone. If you can’t be disturbed, then make it the store policy not to call you after hours. Duh. Don’t take it out on the customer. The phone was nasty when I got it back. Sticky ass fingerprints all over. They told me the store manager was going to call me the next morning. Didn’t happen. I had to call the store. These guys really don’t care about their customers.

I had the best experience at this Verizon store. It was particularly refreshing to have such excellent service after being at another Verizon store (located on Blossom Hill) where the person was rude. Hamza Mobin was not only very efficient and thorough, but kind!!! Terrific place to do business!

I would say it depends on who you get there. I had two great guys help me out before and I would give them a 5 star but today I had a guy help who let’s say left a lot to be desired. I bought two iphones with all the works screen covers, cases etc. Spent alot. They installed two screen covers but one had a long white hair under the screen protector and every time the screen was black or had a dark background it looked like my screen was cracked. The store called several times to ask me to Unilocal a review. If today did not happen I would have given a 5 star but the other guy who helped today was the worst. I explained that the protector was put on with a hair on it which the store installed in trying to remove the hair the screen cracked. WHich I said is ironic since it was being wiped with a cloth and it snapped and the photo on the case shows a hammer hitting the screen to show how strong it is. I had to pay another 30 plus for a screen but he was making me feel like I was getting a steal because he discounted it 10 dollars. But if I did not need to have it removed because it was installed poorly the first time I would not need to spend the money for the second time.
All in all it depends on who you get. Some guys are great and some are way below average with no customer service skills.

Whenever I have computer problems, this is the first place I go. Andrew recently worked on both my desktop computer and laptop. He graciously worked with me and spent a lot of time helping me choose the right computer to replace my 11 year old Windows XP desktop. At the same time, he tuned up my laptop. Hamza delivered and setup my new computer. In addition, he established the wireless printer which wasn’t communicating with the computer after switching service providers. Great work, guys!

Pricing for the repair was too high for the service performed. They did not call as promised… and took longer than estimated to complete the task. Good news is the work was done properly.

Horrible… Horrible…Horrible!!!
I took my computer in to replace ONE single cable to connect a secondary hard drive. I was told by the technician, «Mike», that it was no problem and would take care of it immediately.
The following day, I called to check the progress and Mike told me he was unable to complete the job as he had service calls to make. He assured me he would take care of it soon.
The second day, I called again and was told the cable was installed, BUT… he was unable to make the computer work and now only has a blue screen. Additionally, he would have to troubleshoot the problem which will be both a lengthy and costly process. I told him to stop any work and I would pick up my computer immediately. When I arrived to pick it up, Mike was nowhere to be found and I was charged $ 59.00 just to take away my no longer working computer!
If you want to be jerked around and have more problems than you started with… and be charged for the ordeal… then this is the place for you!
Total rip-​off! Will NEVER, EVER go here again and will advise anyone to stay far away!

My iPhone froze or stopped working. I remembered this place because my daughter took me there when I had trouble with my Apple note book. They fixed that and it was very reasonable. So took it down, they checked it out and no charge. They were able to get my phone working again, and I was very grateful, as I am not as savvy with these darn things as the young kids today. So thank you ClickAway!

I upgraded my android phone to a new operating system and my phone was going haywire. It was constantly trying to download new things, the battery was always hot, and my battery that previously had lasted 18 hours at a time was suddenly only good for 3 hours in battery saver mode. I brought it in to Clickaway and Patrick helped me out. He presented me with my options and because I insisted, he agreed to try to downgrade to my previous operating system. He did his research and discovered that would make my phone inoperable. He suggested he try a simple factory reset at no charge to me. That fixed everything! Patrick was great to work with, he resolved my phone issue, and ended up not charging me anything for the factory reset. Thank you. I will be back.

Service: Very friendly and fast service. Right as you walk in and leave, they make sure to give you their great enthusiastic welcoming. They diagnosed my computer. Said the hard drive had bad sectors also fixed my multiple boot hard drive added a SSD drive also and cloned it for me!
It now works Great like new! I guess you get what you pay for! I greatly recommend ClickAway
See Mike he was special.

I was in the major pinch called click away and Daniel came to the rescue. Nothing but good things to say… Give these guys a chance and you will not be disappointed. Thanks again for the quick response and great service.

It started out bumpy but in the end, I’m happy and I would definitely recommend this store for phone repair. I came in because my iPhone screen went out. Lines. That’s all I saw. I was really bummed and fully expecting to have to suck it up and buy a new phone. ClickAway was able to fix it! New screen, new battery. I feel like I have a new phone!
What I appreciate about Clickaway, is that while they are a Verizon store, it is not Corporate. It’s family owned and I now know that management cares. Lani, the owner, was not even in town and she promptly got in touch and helped me. Kevin stepped in and was amazing — he made sure my phone was in good hands and really took care of everything for me. He went above and beyond and it is very much appreciated. Andrew at the store was also very professional and managed to help two of us customers at the same time so we didn’t have to wait.
Thanks ClickAway for saving my phone from iDeath!

Honestly, I’m not really the type of guy to be arguing with people over prices, but this was the worst customer service I’ve ever experienced.
I had my Mac serviced at Apple and they told me my hard drive had some bad sectors, which would cost about $ 130 to replace. I thought I check this place out first to see if they would price match, give me a better deal, and or possibly recover my data.
Minh greeted me at the door and I told him what was up and he asked for my information. By the end of our conversation I asked what would be the cost and he said $ 149. I told him what Apple quoted me and that’s when another associate and the manager Andrew jumped in and they all started going off on me. At that point, I just felt like walking out and not spending my $$ at a business that intimidates their customers. Andrew went on about how I’m getting a bigger hard drive, installing the OS, telling me that Apple «doesn’t do any of that stuff for you.» Treated me as if I didn’t know anything about computers.
In the end, I really just wanted my data recovered onto a new hard drive. He basically threw the receipt paper at me to sign. I had to ask him if they were going to call me when it was done and how long it would take, all I got was «yup…yup.» Not even a thank you.
Only good thing was my Mac was done in about 3 days.
I get it man, you’re in a business and you have that sales making mentality, but there’s no need to be rude to your customers dude.

Incorrectly diagnosed my mom’s computer. Said it needed Mother Board, GPU, Hard Drive, and Power Supply (wow, talk about a shot gun diagnosis). Then tried to sell her a crappy desktop. I found some time and tested all parts. Turns out the power supply was the only bad part. I kept her computer and it’s been fine for 2yrs.
The big issue is for some reason they kept her hard drive and gave us a «remanufactured» one. What a bunch of bull shit. The computer could never install all the service packs correctly because of this (the install files are part of the HP BS) Now that wonderful hard drive swap screwed me. So now their «reman» drive is failing causing me a headache, thus Click Away gets a poor review.

My boss and I don’t know much about computers, so I just want to say what is wrong and have someone go into my computer and fix it. I also don’t want to have to carry the computer to a shop. I want someone to come to my office and fix it there. I have used Click-​Away at my office in the past. They have always come out the same day and helped with whatever I needed.
A couple of weeks ago, we started experiencing something that I was sure was a virus. I called Click-​Away to come out and fix it for me. I run the office alone and needed it fixed quick so I could keep business moving. However, for the first time, Click-​Away didn’t have anyone available that day. I was immediately perturbed and started asking around for recommendations. Although some people told me to wait for Click-​Away, I decided to try someone else. BIG MISTAKE!!!
I took my computer to another company and pointed out what was happening and specifically told them not to touch my report program or my Quickbooks. They promised to run a full back-​up and remove any virus and junk files from my computer. I should have the computer back the next morning. 3 days later it was finally ready to be picked up and both my most important files were gone. This was a Friday, so they couldn’t do anything until after the weekend and actually told me to call Quickbooks myself. I don’t want to do any work on my computer, I want to pay someone to fix it for me. So, that next Monday, 6 days later, I called Click-​Away.
Mike came out the same day and had my problems fixed in no time. He showed up at the time he promised me and was polite and attentive when he arrived. He listened to what I had to say and knew exactly what to do. He not only fixed the problems I told him the other company created, but he found other things they had done and fixed those too. The entire time Mike worked on my computer he had a good demeanor and didn’t get frustrated at the mess. He was quick in his work, very knowledgeable, and fair in his pricing.
I don’t know how long it would have taken to fix all the problems if I had not called Click-​Away back. I will definitely call them again when we need help.