Dennis Stroup – State Farm Insurance Agent

I have been a customer for over a decade. I was surprised when I read these reviews. Travis has always been responsive and easy to reach. Never any issues and everything handles efficiently.

Dennis has been my insurance agent for my entire adult life (~ 20 years). I had a Homeowner’s policy, Earthquake policy, Personal Articles policy, Umbrella policy, (4) Vehicle policies, etc… I have been completely happy with his service up until the last two years. I have tried numerous times to actually speak with Dennis with no luck — I assume that he has retired. It appears that Travis now runs the office, and I have received nothing but EXTREMELY poor service from him. He rarely returns calls, or gets back to you when he says that he will. I spoke with him 3 weeks ago on Wednesday, and he told me that he would get back to me by the end of the week. Still waiting for that call… LOL… What a joke.
Needless to say, I have now switched to another State Farm Agent (Al Olseen — 408−274−4900) in the Evergreen area of San Jose. Couldn’t be happier.
It is sad since I really did like Dennis. However, I am done putting up with Travis’ shoddy customer service.

I just switched to this agent from my previous Larry Krieger agent who screwed up my Personal Article by not filing some of the items correctly (forgetting to remove some items — causing me to pay extra for those items).
Travis seems to be easy to reach by phone — not a problem. And when I come — he is always available, so that we sit down and apply changes to my list of items insured. I don’t see any problem with this agent so far — everything seems to be great. I actually like the fact that Travis seems to be the only person at that office — the less people in the office generally, the less mistakes will be made. it’s all good! I’d recommend this place to any of my friends. If something were to happen, I would definitely post an update.

I had State Farm, in Illinois, for almost 20 years. After moving here to California and dealing with this gentleman’s toady, Travis Thompson (I NEVER spoke to Dennis Stroup… no matter how many times I asked), I had to cancel everything with State Farm. I called to insure my second car with him. He told me I was insured but never sent any proof of insurance or made contact after our call. Two weeks later I get told by the DMV my car is no longer registered because I wasn’t insured. I called and left a message, but no one ever returned the call. Since I never heard back and had no proof of insurance, I had to obtain insurance from All State on that car. So I just transferred everything. It turned out to be a lot cheaper. I feel sorry for anyone that has an emergency and needs to contact this guy. I am very disappointed in State Farm and I should have read Mel’s review before I called this clown.

nothing but morons working here. i finally canceled my policies after there was drama every single time i had a payment due. they could never figure out how to update my address and my invoices were rarely the correct amount and my payments were put towards the wrong accounts, etc. and now that my policy has been canceled for some time i’m suddenly getting another bill from them. they haven’t even refunded the rest of my canceled policy yet!